Prev: (KB959209) Download error
Next: 1/19/10 update for Silverlite KB979202
From: Darryl on 20 Jan 2010 23:40
Using XP SP3, I am getting the following when trying to install the latest
update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!

2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
(build: 7.4.7600.226, tz: -0600) ===========
2010-01-20 22:44:19:140 3976 1700 Misc = Process:
d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
setup : resource dll path is d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking whether
self-update is required ***********
2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-20 22:44:19:203 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:218 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:234 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:281 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:296 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:359 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:375 3976 1700 Setup Update required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:437 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:453 3976 1700 Setup Update required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:453 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
version = 7.4.7600.226
2010-01-20 22:44:19:468 3976 1700 Setup * IsUpdateRequired = Yes
2010-01-20 22:44:19:484 3976 1700 Setup Windows Update Client standalone
setup : eula file path is d:\7b8ddf66cf37fb5bcb524483\en\eula.rtf
2010-01-20 22:44:22:890 3976 1784 Setup *************
2010-01-20 22:44:22:890 3976 1784 Setup ** START ** Setup: Installing
client binaries
2010-01-20 22:44:22:890 3976 1784 Setup *********
2010-01-20 22:44:22:890 3976 1784 Setup * Download directory:
d:\7b8ddf66cf37fb5bcb524483\
2010-01-20 22:44:22:890 3976 1784 Setup * Stop and start service: Yes
2010-01-20 22:44:22:890 1488 5b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2010-01-20 22:44:22:906 1488 5b4 Service *********
2010-01-20 22:44:22:906 1488 5b4 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2010-01-20 22:44:22:906 1488 5b4 Service *************
2010-01-20 22:44:25:953 3976 1784 Setup Starting file operations for section
cdm_Standalone
2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
processing file operations, error = 0x800703E3. Rolling back changes.
2010-01-20 22:44:26:500 1488 9cc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0600) ===========
2010-01-20 22:44:26:500 1488 9cc Misc = Process:
C:\WINDOWS\System32\svchost.exe
2010-01-20 22:44:26:500 1488 9cc Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2010-01-20 22:44:26:500 1488 9cc Service *************
2010-01-20 22:44:26:500 1488 9cc Service ** START ** Service: Service startup
2010-01-20 22:44:26:500 1488 9cc Service *********
2010-01-20 22:44:26:500 1488 9cc Agent * WU client version 7.2.6001.788
2010-01-20 22:44:26:515 1488 9cc Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2010-01-20 22:44:26:515 1488 9cc Agent * Access type: No proxy
2010-01-20 22:44:26:515 1488 9cc Agent * Network state: Connected
2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code = 0x800703E3
2010-01-20 22:44:29:437 3976 1784 Setup *********
2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
client binaries
2010-01-20 22:44:29:437 3976 1784 Setup *************
2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries failed
with error 0x800703e3
2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code is
0. Reboot is NOT needed


From: PA Bear [MS MVP] on 21 Jan 2010 02:33
Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com



Darryl wrote:
> Using XP SP3, I am getting the following when trying to install the latest
> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
>
> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0600) ===========
> 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> setup : resource dll path is
> d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> whether
> self-update is required ***********
> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> version
> = 7.4.7600.226
<SNIP>
> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> processing file operations, error = 0x800703E3. Rolling back changes.
<SNIP>
> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> 0x800703E3
> 2010-01-20 22:44:29:437 3976 1784 Setup *********
> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> client binaries
> 2010-01-20 22:44:29:437 3976 1784 Setup *************
> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> failed
> with error 0x800703e3
> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> is
> 0. Reboot is NOT needed

From: Ǝиçεl on 21 Jan 2010 03:09
0x800703E3 ERROR_OPERATION_ABORTED
The I/O operation has been aborted because of either a thread exit or an
application request.
Invalid access to memory location


"Darryl" wrote:

> Using XP SP3, I am getting the following when trying to install the latest
> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
>
> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0600) ===========
> 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> setup : resource dll path is d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking whether
> self-update is required ***********
> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
> = 7.4.7600.226
> 2010-01-20 22:44:19:203 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:218 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:234 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:281 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:296 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:359 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:375 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:437 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:453 3976 1700 Setup Update required for
> C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:453 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
> = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup FATAL: Update required for
> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required
> version = 7.4.7600.226
> 2010-01-20 22:44:19:468 3976 1700 Setup * IsUpdateRequired = Yes
> 2010-01-20 22:44:19:484 3976 1700 Setup Windows Update Client standalone
> setup : eula file path is d:\7b8ddf66cf37fb5bcb524483\en\eula.rtf
> 2010-01-20 22:44:22:890 3976 1784 Setup *************
> 2010-01-20 22:44:22:890 3976 1784 Setup ** START ** Setup: Installing
> client binaries
> 2010-01-20 22:44:22:890 3976 1784 Setup *********
> 2010-01-20 22:44:22:890 3976 1784 Setup * Download directory:
> d:\7b8ddf66cf37fb5bcb524483\
> 2010-01-20 22:44:22:890 3976 1784 Setup * Stop and start service: Yes
> 2010-01-20 22:44:22:890 1488 5b4 AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2010-01-20 22:44:22:906 1488 5b4 Service *********
> 2010-01-20 22:44:22:906 1488 5b4 Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2010-01-20 22:44:22:906 1488 5b4 Service *************
> 2010-01-20 22:44:25:953 3976 1784 Setup Starting file operations for section
> cdm_Standalone
> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> processing file operations, error = 0x800703E3. Rolling back changes.
> 2010-01-20 22:44:26:500 1488 9cc Misc =========== Logging initialized
> (build: 7.2.6001.788, tz: -0600) ===========
> 2010-01-20 22:44:26:500 1488 9cc Misc = Process:
> C:\WINDOWS\System32\svchost.exe
> 2010-01-20 22:44:26:500 1488 9cc Misc = Module:
> C:\WINDOWS\system32\wuaueng.dll
> 2010-01-20 22:44:26:500 1488 9cc Service *************
> 2010-01-20 22:44:26:500 1488 9cc Service ** START ** Service: Service startup
> 2010-01-20 22:44:26:500 1488 9cc Service *********
> 2010-01-20 22:44:26:500 1488 9cc Agent * WU client version 7.2.6001.788
> 2010-01-20 22:44:26:515 1488 9cc Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2010-01-20 22:44:26:515 1488 9cc Agent * Access type: No proxy
> 2010-01-20 22:44:26:515 1488 9cc Agent * Network state: Connected
> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code = 0x800703E3
> 2010-01-20 22:44:29:437 3976 1784 Setup *********
> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> client binaries
> 2010-01-20 22:44:29:437 3976 1784 Setup *************
> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries failed
> with error 0x800703e3
> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code is
> 0. Reboot is NOT needed
>
>
From: Darryl on 21 Jan 2010 10:51
Thanks for the suggestions, PA Bear. I installed Fix It and did an agressive
reset and reboot, but that didn't fix the problem; still getting the same
error.

No 3rd party firewall or anti-spyware. Norton/McAfee has never been
installed. The virus checker is Trend, installed by our IT people. I tried
to uninstall it, but it is password protected.

Windows Update used to work fine. I did notice that the Trend icon looks
different now than it used to look; I think our IT people pushed out a new
version. Could this be the problem?


"PA Bear [MS MVP]" wrote:

> Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
>
> Darryl wrote:
> > Using XP SP3, I am getting the following when trying to install the latest
> > update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
> >
> > 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> > (build: 7.4.7600.226, tz: -0600) ===========
> > 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> > 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> > setup : resource dll path is
> > d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> > 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> > 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> > C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.4.7600.226
> <SNIP>
> > 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> > processing file operations, error = 0x800703E3. Rolling back changes.
> <SNIP>
> > 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> > 0x800703E3
> > 2010-01-20 22:44:29:437 3976 1784 Setup *********
> > 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> > client binaries
> > 2010-01-20 22:44:29:437 3976 1784 Setup *************
> > 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> > failed
> > with error 0x800703e3
> > 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> > is
> > 0. Reboot is NOT needed
>
> .
>
From: Darryl on 21 Jan 2010 11:51
Thanks PA Bear. I installed Fix It and did an agressive reset, but got the
same error.

The machine had Trend antivirus, no 3rd party firewall or antispyware. I
uninstalled Trend and rebooted because I suspected it (it was updated
recently) and tried to install the update agent again, but got the same error.

I then tried the agressive reset again, and again got the same error.

I am trying to install the update agent because when I try to update via
windowsupdate.microsoft.com, it says I need to install the ActiveX control,
but I am not prompted to install the control. The information bar does not
appear, and it just sits there.

Any ideas? I've never had so much trouble trying to do something so simple.

"PA Bear [MS MVP]" wrote:

> Try doing an Aggressive mode Reset: http://support.microsoft.com/kb/971058
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
>
> Darryl wrote:
> > Using XP SP3, I am getting the following when trying to install the latest
> > update agent (windowsupdateagent30-x86.exe). I'd appreciate any help!
> >
> > 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized
> > (build: 7.4.7600.226, tz: -0600) ===========
> > 2010-01-20 22:44:19:140 3976 1700 Misc = Process:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.exe
> > 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone
> > setup : resource dll path is
> > d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui
> > 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file:
> > d:\7b8ddf66cf37fb5bcb524483\wusetup.inf
> > 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for
> > C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.4.7600.226
> <SNIP>
> > 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while
> > processing file operations, error = 0x800703E3. Rolling back changes.
> <SNIP>
> > 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code =
> > 0x800703E3
> > 2010-01-20 22:44:29:437 3976 1784 Setup *********
> > 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing
> > client binaries
> > 2010-01-20 22:44:29:437 3976 1784 Setup *************
> > 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries
> > failed
> > with error 0x800703e3
> > 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code
> > is
> > 0. Reboot is NOT needed
>
> .
>
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