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From: MarkECR on 24 Feb 2010 02:17
Have this error code returned for the following updates :-
KB976662, KB978706, KB971468, KB979914, KB978262, KB975560, KB978251,
KB977165, KB978037, KB975713, KB978207, KB972270, & KB955759.
computer is Dell Inspiron 1300 laptop running XP pro with SP3 installed.
Have contacted Dell who remotely controlled the computer stating all was OK
& maybe a reinstall of XP was reqd.
Have run chkdsk with no problems shown.
Automatic updates are turned on, i get a failure no matter how i navigate to
update site.
Am also running McAfee as virus checker.
Please someone help me find a solution this is driving me mad.
The computer also seems to be very slow and has numerous hangs.
I cannot find a reason for this as plenty of disc space, no need to defrag,
& plenty of processing power available.
From: PA Bear [MS MVP] on 24 Feb 2010 12:48
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB972270).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

MarkECR wrote:
> Have this error code returned for the following updates :-
> KB976662, KB978706, KB971468, KB979914, KB978262, KB975560, KB978251,
> KB977165, KB978037, KB975713, KB978207, KB972270, & KB955759.
> computer is Dell Inspiron 1300 laptop running XP pro with SP3 installed.
> Have contacted Dell who remotely controlled the computer stating all was
> OK
> & maybe a reinstall of XP was reqd.
> Have run chkdsk with no problems shown.
> Automatic updates are turned on, i get a failure no matter how i navigate
> to
> update site.
> Am also running McAfee as virus checker.
> Please someone help me find a solution this is driving me mad.
> The computer also seems to be very slow and has numerous hangs.
> I cannot find a reason for this as plenty of disc space, no need to
> defrag,
> & plenty of processing power available.

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