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From: Adela on 26 Mar 2010 12:31 [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB RAM; high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; Windows Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..] Hello, I have 3 error msgs that I think may have to do with windows and IE6; if not, please forgive and tell me where to post? They've been making my life miserable. Thanks. 1. "This program is not responding and it will shut off." (More and more frequent) 2. The Google "Delete History" button is covered by a very long list ALL the way down so I haven't been able to delete it. (Cleaning out Internet Options doesn't help) 3. This is only a few days old: "The document has moved, redirect..." Thanks so much for any suggestions to fix those wretched things. :o) Adela
From: PA Bear [MS MVP] on 26 Mar 2010 16:55 1. Why hasn't WinXP SP3 been installed by now? NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After that date, computers running WinXP (x86) SP2 will NOT be offered any further critical security updates, Automatic Updates will not work, and Windows Update website will not be accessible until SP3 is installed. 2. Why isn't Adobe Reader v9.3.1 installed? See http://www.adobe.com/support/security/bulletins/apsb10-07.html 3. Has a Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? 4. Does the behavior persist after doing a Reset? See http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Adela wrote: > [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir > Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB > RAM; > high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; > Windows > Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..] > > Hello, I have 3 error msgs that I think may have to do with windows and > IE6; > if not, please forgive and tell me where to post? They've been making my > life miserable. Thanks. > > 1. "This program is not responding and it will shut off." (More and more > frequent) > > 2. The Google "Delete History" button is covered by a very long list ALL > the way down so I haven't been able to delete it. (Cleaning out Internet > Options doesn't help) > > 3. This is only a few days old: "The document has moved, redirect..." > > Thanks so much for any suggestions to fix those wretched things. :o)
From: Adela on 26 Mar 2010 18:03 Hello and thank you Robear! >1. Why hasn't WinXP SP3 been installed by now? I am getting SP3 as soon as I complete fixing these "infections" (or whatever they are). I'm aware they will discontinue support in July. I also plan on upgrading to IE8 at that time. > 2. Why isn't Adobe Reader v9.3.1 installed? See > http://www.adobe.com/support/security/bulletins/apsb10-07.html I thought it updated itself automatically as I vaguely recall ir running...I gues not. Thru the above link you so kindly gave me I learned I have version 8.0.0. and, while they say that one can download if one has version 9.3, they dont' say what to do if one has older versions. Do you happen to know? > 3. Has a Norton or McAfee application ever been installed on the computer > (e.g., a free-trial version that came preinstalled when you bought it)? My new computer came with a paid-up McAfee but shortly after I foolishly paid again for Norton on someone's recommendation. At present I have Avira Antivir personal free. > 4. Does the behavior persist after doing a Reset? See > http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html Wow the reset sounds awfully complicated. I noticed that the Internet Option screenshots are different from mine which will cause additional problems. However, if I must, I will do it...with a prayer. LOL! Thank you again! Adela "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:%23rvZ%23dSzKHA.2644(a)TK2MSFTNGP04.phx.gbl... > 1. Why hasn't WinXP SP3 been installed by now? > > NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After > that date, computers running WinXP (x86) SP2 will NOT be offered any > further critical security updates, Automatic Updates will not work, and > Windows Update website will not be accessible until SP3 is installed. > > 2. Why isn't Adobe Reader v9.3.1 installed? See > http://www.adobe.com/support/security/bulletins/apsb10-07.html > > 3. Has a Norton or McAfee application ever been installed on the computer > (e.g., a free-trial version that came preinstalled when you bought it)? > > 4. Does the behavior persist after doing a Reset? See > http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Adela wrote: >> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir >> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB >> RAM; >> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; >> Windows >> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..] >> >> Hello, I have 3 error msgs that I think may have to do with windows and >> IE6; >> if not, please forgive and tell me where to post? They've been making my >> life miserable. Thanks. >> >> 1. "This program is not responding and it will shut off." (More and >> more >> frequent) >> >> 2. The Google "Delete History" button is covered by a very long list ALL >> the way down so I haven't been able to delete it. (Cleaning out Internet >> Options doesn't help) >> >> 3. This is only a few days old: "The document has moved, redirect..." >> >> Thanks so much for any suggestions to fix those wretched things. :o) >
From: PA Bear [MS MVP] on 26 Mar 2010 19:35 > My new computer came with a paid-up McAfee but shortly after I foolishly > paid again for Norton on someone's recommendation. At present I have > Avira > Antivir personal free. Assuming you uninstalled the McAfee application and the Norton application prior to installing Avira AntiVir: 1a. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe 1b. Download the McAfee Consumer Products Removal Tool, saving it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 2. Close all open applications (i.e., anything with an icon on the taskbar). 3. Double-click on the file you saved in #1a above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot. 4. Double-click on the file you saved in #1b above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot. 5. Do a Reset per http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html 6. Test to see if you still get the errors. IN RE Adobe Reader: Uninstall your current version of Adobe Reader then... - Download/install Adobe Reader v9.3.1 via this page: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows; or... - Download/install Foxit Reader (free) via this page: http://www.foxitsoftware.com/pdf/rd_intro.php Adela wrote: > Hello and thank you Robear! > >> 1. Why hasn't WinXP SP3 been installed by now? > > I am getting SP3 as soon as I complete fixing these "infections" (or > whatever they are). I'm aware they will discontinue support in July. I > also plan on upgrading to IE8 at that time. > > >> 2. Why isn't Adobe Reader v9.3.1 installed? See >> http://www.adobe.com/support/security/bulletins/apsb10-07.html > > I thought it updated itself automatically as I vaguely recall ir > running...I > gues not. Thru the above link you so kindly gave me I learned I have > version 8.0.0. and, while they say that one can download if one has > version > 9.3, they dont' say what to do if one has older versions. Do you happen > to > know? > > >> 3. Has a Norton or McAfee application ever been installed on the computer >> (e.g., a free-trial version that came preinstalled when you bought it)? > > My new computer came with a paid-up McAfee but shortly after I foolishly > paid again for Norton on someone's recommendation. At present I have > Avira > Antivir personal free. > > >> 4. Does the behavior persist after doing a Reset? See >> http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html > > Wow the reset sounds awfully complicated. I noticed that the Internet > Option screenshots are different from mine which will cause additional > problems. However, if I must, I will do it...with a prayer. LOL! > > Thank you again! Adela > > > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:%23rvZ%23dSzKHA.2644(a)TK2MSFTNGP04.phx.gbl... >> 1. Why hasn't WinXP SP3 been installed by now? >> >> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After >> that date, computers running WinXP (x86) SP2 will NOT be offered any >> further critical security updates, Automatic Updates will not work, and >> Windows Update website will not be accessible until SP3 is installed. >> >> 2. Why isn't Adobe Reader v9.3.1 installed? See >> http://www.adobe.com/support/security/bulletins/apsb10-07.html >> >> 3. Has a Norton or McAfee application ever been installed on the computer >> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> 4. Does the behavior persist after doing a Reset? See >> http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> >> Adela wrote: >>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir >>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB >>> RAM; >>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; >>> Windows >>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..] >>> >>> Hello, I have 3 error msgs that I think may have to do with windows and >>> IE6; >>> if not, please forgive and tell me where to post? They've been making >>> my >>> life miserable. Thanks. >>> >>> 1. "This program is not responding and it will shut off." (More and >>> more >>> frequent) >>> >>> 2. The Google "Delete History" button is covered by a very long list >>> ALL >>> the way down so I haven't been able to delete it. (Cleaning out >>> Internet >>> Options doesn't help) >>> >>> 3. This is only a few days old: "The document has moved, redirect..." >>> >>> Thanks so much for any suggestions to fix those wretched things. :o)
From: Adela on 26 Mar 2010 21:52
I read al the steps you suggest below and will do them, but does it make any difference that I had Norton and McCafee MANY years ago? Still try to remove? Another little question: would running a "Hijack This" be easier (for me) if I have a group who'll analyze the resulting log? Thanks. Adela "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:OafX20TzKHA.5940(a)TK2MSFTNGP02.phx.gbl... >> My new computer came with a paid-up McAfee but shortly after I foolishly >> paid again for Norton on someone's recommendation. At present I have >> Avira >> Antivir personal free. > > Assuming you uninstalled the McAfee application and the Norton application > prior to installing Avira AntiVir: > > 1a. Download the Norton Removal Tool, saving it to your desktop: > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > 1b. Download the McAfee Consumer Products Removal Tool, saving it to your > desktop: > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > > 2. Close all open applications (i.e., anything with an icon on the > taskbar). > > 3. Double-click on the file you saved in #1a above to run the utility. > Don't TOUCH your keyboard until the run completes, then reboot. > > 4. Double-click on the file you saved in #1b above to run the utility. > Don't TOUCH your keyboard until the run completes, then reboot. > > 5. Do a Reset per > http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html > > 6. Test to see if you still get the errors. > > IN RE Adobe Reader: Uninstall your current version of Adobe Reader then... > > - Download/install Adobe Reader v9.3.1 via this page: > http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows; > or... > > - Download/install Foxit Reader (free) via this page: > http://www.foxitsoftware.com/pdf/rd_intro.php > > Adela wrote: >> Hello and thank you Robear! >> >>> 1. Why hasn't WinXP SP3 been installed by now? >> >> I am getting SP3 as soon as I complete fixing these "infections" (or >> whatever they are). I'm aware they will discontinue support in July. I >> also plan on upgrading to IE8 at that time. >> >> >>> 2. Why isn't Adobe Reader v9.3.1 installed? See >>> http://www.adobe.com/support/security/bulletins/apsb10-07.html >> >> I thought it updated itself automatically as I vaguely recall ir >> running...I >> gues not. Thru the above link you so kindly gave me I learned I have >> version 8.0.0. and, while they say that one can download if one has >> version >> 9.3, they dont' say what to do if one has older versions. Do you happen >> to >> know? >> >> >>> 3. Has a Norton or McAfee application ever been installed on the >>> computer >>> (e.g., a free-trial version that came preinstalled when you bought it)? >> >> My new computer came with a paid-up McAfee but shortly after I foolishly >> paid again for Norton on someone's recommendation. At present I have >> Avira >> Antivir personal free. >> >> >>> 4. Does the behavior persist after doing a Reset? See >>> http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html >> >> Wow the reset sounds awfully complicated. I noticed that the Internet >> Option screenshots are different from mine which will cause additional >> problems. However, if I must, I will do it...with a prayer. LOL! >> >> Thank you again! Adela >> >> >> >> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >> news:%23rvZ%23dSzKHA.2644(a)TK2MSFTNGP04.phx.gbl... >>> 1. Why hasn't WinXP SP3 been installed by now? >>> >>> NOTE: Extended Support for WinXP (x86) SP2 ends on 13 July 2010. After >>> that date, computers running WinXP (x86) SP2 will NOT be offered any >>> further critical security updates, Automatic Updates will not work, and >>> Windows Update website will not be accessible until SP3 is installed. >>> >>> 2. Why isn't Adobe Reader v9.3.1 installed? See >>> http://www.adobe.com/support/security/bulletins/apsb10-07.html >>> >>> 3. Has a Norton or McAfee application ever been installed on the >>> computer >>> (e.g., a free-trial version that came preinstalled when you bought it)? >>> >>> 4. Does the behavior persist after doing a Reset? See >>> http://www.malwarehelp.org/how-to-reset-internet-explorer-6-to.html >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >>> >>> Adela wrote: >>>> [MS WinXP Home 2002 - SP2; OE 6; IE 6; MS Office Pro; Avira Antivir >>>> Personal Free anti-virus; Dell Dimension XPS T448MHz Pentium III; 384MB >>>> RAM; >>>> high speed cable; WordPerfect8; Lexmark Laser printer "Optra E310"; >>>> Windows >>>> Media Player; Adobe Reader 8; Adobe Flash Player 10 Activex..] >>>> >>>> Hello, I have 3 error msgs that I think may have to do with windows and >>>> IE6; >>>> if not, please forgive and tell me where to post? They've been making >>>> my >>>> life miserable. Thanks. >>>> >>>> 1. "This program is not responding and it will shut off." (More and >>>> more >>>> frequent) >>>> >>>> 2. The Google "Delete History" button is covered by a very long list >>>> ALL >>>> the way down so I haven't been able to delete it. (Cleaning out >>>> Internet >>>> Options doesn't help) >>>> >>>> 3. This is only a few days old: "The document has moved, redirect..." >>>> >>>> Thanks so much for any suggestions to fix those wretched things. :o) > |