551 not our customer when forwarding mail outlook
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From: bobbiestaten on 21 Feb 2010 11:08 It is a Bell South error. When they changed to Att some customers still had bell south and some had att pop addresses. Their latest update last night crunched things. Change your email settings to: Pop server in = Pop.att.yahoo.com out= SMTP.att.yahoo.com Also uncheck lon on using secure server if it was checked. On advanced tab change in and out port numbers in= 995 out=465 Hope this helps. Call them at 8883212375 if this doesn't fix it "Carmel" wrote: > On Sat, 20 Feb 2010 19:18:34 -0500 > AlabasterDavid <AlabasterDavid.46pjba(a)invalid> > articulated: > > > Same thing here. Started this morning. Using Bellsouth.net as my > > outgoing mail server. Use Outlook at home and auto download my emails > > from Bellsouth.net and yahoo.com. But today, i can't forward or send > > any email messages, only recieve. Getting the sam message you are. > > You might try one of these links: > > https://webauth.att.net/auth/webmail/login?action=Login&url=http%3A%2F%2Fwebmail.att.net%2Fwmc%2Fen-US%2Fv%2Fwmgoto%2F4B811A410002932D000033BC2223065062 > > http://localization.att.com/loc/controller?appid=ecomm<ype=&return-path=http://www.att.com/esupport/index.jsp?cv=102 > > Perhaps you might find something useful there. In any case, the problem > is not Outlook, a rarity I admit, but rather with the downstream ISP. > > -- > > Carmel |::::======= > |::::======= > |=========== > |=========== > | > > . >
From: Carmel on 21 Feb 2010 11:39 On Sun, 21 Feb 2010 08:08:01 -0800 bobbiestaten <bobbiestaten(a)discussions.microsoft.com> articulated: > It is a Bell South error. When they changed to Att some customers > still had bell south and some had att pop addresses. Their latest > update last night crunched things. Change your email settings to: > Pop server in = Pop.att.yahoo.com out= SMTP.att.yahoo.com Also > uncheck lon on using secure server if it was checked. On advanced > tab change in and out port numbers in= 995 out=465 Hope this > helps. Call them at 8883212375 if this doesn't fix it Actually, both port 25 & 587 work equally as well. $ telnet smtp.att.yahoo.com 25 Trying 66.196.96.87... Connected to smtp.sbc.mail.fy4.b.yahoo.com. Escape character is '^]'. 220 smtp102.sbc.mail.re3.yahoo.com ESMTP ^] telnet> quit Connection closed. $ telnet smtp.att.yahoo.com 587 Trying 76.13.12.104... Connected to smtp.sbc.mail.fy4.b.yahoo.com. Escape character is '^]'. 220 smtp103.sbc.mail.ac4.yahoo.com ESMTP ^] telnet> quit Both are preferable over 465 which was never a standard and is virtually unsupported. It is only kept on life support for users of depreciated versions of Outlook. There is one caveat; port 25 may be blocked by your ISP. If so, use 587 instead. In addition, I was able to connect via port 110 for POP service; however, port 995 failed. I am not sure why yet. $ telnet pop.att.yahoo.com 110 Trying 68.142.229.14... Connected to pop-sbc.mail.fy4.b.yahoo.com. Escape character is '^]'. +OK hello from popgate 2.45 on pop115.sbc.mail.re2.yahoo.com capa +OK CAPA list follows EXPIRE NEVER IMPLEMENTATION popgate 2.45 PIPELINING RESP-CODES TOP UIDL USER .. quit Connection closed by foreign host. $ telnet pop.att.yahoo.com 995 Trying 68.142.229.14... Connected to pop-sbc.mail.fy4.b.yahoo.com. Escape character is '^]'. capa Connection closed by foreign host. -- Carmel |::::======= |::::======= |=========== |=========== |
From: rmbru2k on 21 Feb 2010 12:11 ATT TECH SUPPORT UPDATE FEB. 21, 2010 I am a Bellsouth client. I contacted tech support. They said that the issue is new within the past 24 hours. They are aware of the issue and are working on it. It is my understanding and theirs that clients can recieve incoming mail, but cannot send to numerous email provider accounts, "551 not our customer." Tech Spt said to please be patient as they are addressing the issues, but to give them 72 hours to fix the problem. Tech Spt said that if you do not see the problem is resolved after 72 hours to call and inform them of such. The number to ATT tech support is (888) 321-2375, option tech support or DSL. They are not requesting payments to fix the problem. If somebody requires a payment, DO NOT PAY. Inform them that it is an ATT issue and clients are not being required to pay. You are paying customers and this is an issue on their end. My advice: Be patient. Don't lose your mind. Don't be disrespectful. It is an inconvenience to many including myself. This stuff happens. They are simply keeping up to date with the technological changes to provide the best services to their clients and customers. Don't make any changes to your accounts; just hang in there and use an alternate communication method until the problem is fixed. "MLV0764" wrote: > I get returned mail with the error "551 not our customer" when trying to > forward mail. I can send new mail to the same contacts with no problem.
From: Robin on 21 Feb 2010 12:27 Where do I do this?? I went to tools>options>mail set up>e-mail accounts...... Then what? "bobbiestaten" wrote: > It is a Bell South error. When they changed to Att some customers still had > bell south and some had att pop addresses. Their latest update last night > crunched things. Change your email settings to: Pop server in = > Pop.att.yahoo.com out= SMTP.att.yahoo.com Also uncheck lon on using > secure server if it was checked. On advanced tab change in and out port > numbers in= 995 out=465 Hope this helps. Call them at 8883212375 if this > doesn't fix it > > "Carmel" wrote: > > > On Sat, 20 Feb 2010 19:18:34 -0500 > > AlabasterDavid <AlabasterDavid.46pjba(a)invalid> > > articulated: > > > > > Same thing here. Started this morning. Using Bellsouth.net as my > > > outgoing mail server. Use Outlook at home and auto download my emails > > > from Bellsouth.net and yahoo.com. But today, i can't forward or send > > > any email messages, only recieve. Getting the sam message you are. > > > > You might try one of these links: > > > > https://webauth.att.net/auth/webmail/login?action=Login&url=http%3A%2F%2Fwebmail.att.net%2Fwmc%2Fen-US%2Fv%2Fwmgoto%2F4B811A410002932D000033BC2223065062 > > > > http://localization.att.com/loc/controller?appid=ecomm<ype=&return-path=http://www.att.com/esupport/index.jsp?cv=102 > > > > Perhaps you might find something useful there. In any case, the problem > > is not Outlook, a rarity I admit, but rather with the downstream ISP. > > > > -- > > > > Carmel |::::======= > > |::::======= > > |=========== > > |=========== > > | > > > > . > >
From: ladydi on 21 Feb 2010 12:34
:)rmbru2k;126287 Wrote: > ATT TECH SUPPORT UPDATE FEB. 21, 2010 > > I am a Bellsouth client. I contacted tech support. They said that the > issue > is new within the past 24 hours. They are aware of the issue and are > working > on it. It is my understanding and theirs that clients can recieve > incoming > mail, but cannot send to numerous email provider accounts, "551 not > our > customer." > > Tech Spt said to please be patient as they are addressing the issues, > but to > give them 72 hours to fix the problem. Tech Spt said that if you do not > see > the problem is resolved after 72 hours to call and inform them of such. > The > number to ATT tech support is (888) 321-2375, option tech support or > DSL. > > They are not requesting payments to fix the problem. If somebody > requires a > payment, DO NOT PAY. Inform them that it is an ATT issue and clients > are not > being required to pay. You are paying customers and this is an issue on > their > end. > > My advice: Be patient. Don't lose your mind. Don't be disrespectful. It > is > an inconvenience to many including myself. This stuff happens. They > are > simply keeping up to date with the technological changes to provide the > best > services to their clients and customers. Don't make any changes to > your > accounts; just hang in there and use an alternate communication method > until > the problem is fixed. > > "MLV0764" wrote: > > > I get returned mail with the error "551 not our customer" when trying > to > > forward mail. I can send new mail to the same contacts with no > problem. I called their DSL support and a very patient AT&T lady (India) walked me thru the re-registration and reformatting the account...it's now a yahoo.POP3...so now all is back to normal. Had nothing to do with Outlook. Whew. Of course, NOW I have hundreds of old read emails that are showing as unread. Argh. Technology. -- ladydi http://forums.slipstick.com |