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From: Harry Johnston [MVP] on 3 Mar 2010 23:50 On 2010-03-04 5:31 p.m., Milhouse Van Houten wrote: > No comprende. > > I'm familiar with the type of KB you're referring to, but this obviously > isn't one of those. This one HAS a download available for it. The page > even shows what the names and dates of the files are. It even says "If > the hotfix is available for download, there is a 'Hotfix download > available' section at the top of this Knowledge Base article" -- and > there is. You can request the file and download the file. This is NOT > one of the ones that you have to call MS to get (thankfully there are > fewer and fewer of those these days). > > It's just that they -- oopsie -- forgot to put the actual payload in it. > There's just a placeholder. I can reproduce this behaviour. However, the contents of the placeholder file make me suspect that it may be the KB article that is wrong in saying the download is available. Have you tried phoning MS for the hotfix? In my experience, this is a surprisingly pain-free process. Harry. > > "MowGreen" <mowgreen(a)nowandzen.com> wrote in message > news:OnIlUsyuKHA.6064(a)TK2MSFTNGP02.phx.gbl... >> Milhouse Van Houten wrote: >>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>> news:eSEGRCluKHA.3896(a)TK2MSFTNGP02.phx.gbl... >>>> Milhouse Van Houten wrote: >>>>> Despite this being out for a few weeks, the download is only a generic >>>>> placeholder. Did MS accidentally forget about it? I left a note on the >>>>> page shortly after it came out, but nothing has happened since. >>>>> http://support.microsoft.com/kb/976883 >>>> >>>> http://support.microsoft.com/kb/976883 >>>> >>>> It's a Hotfix, not an update, which means one has to *contact MS* >>>> for it >>>> by clicking the 'View and request hotfix downloads' link at the top >>>> right of the web page. >>>> >>> >>> Yes, I meant the *download* is only a small stub file. There's no update >>> in it. >> >> >> Then the stub is correct as there is NO update to download. You *must* >> contact MS for the *Hotfix* but ONLY if the system is experiencing the >> same issues as laid out in the KB article. >> If this affects enough systems then MS will offer an *update* for the >> issue. Comprende ? >> >> >> MowGreen >> ================ >> *-343-* FDNY >> Never Forgotten >> ================ >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked > -- Harry Johnston http://harryjohnston.wordpress.com
From: PA Bear [MS MVP] on 4 Mar 2010 01:38 See http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us Milhouse Van Houten wrote: > No comprende. > > I'm familiar with the type of KB you're referring to, but this obviously > isn't one of those. This one HAS a download available for it. The page > even > shows what the names and dates of the files are. It even says "If the > hotfix > is available for download, there is a 'Hotfix download available' section > at > the top of this Knowledge Base article" -- and there is. You can request > the > file and download the file. This is NOT one of the ones that you have to > call MS to get (thankfully there are fewer and fewer of those these days). > > It's just that they -- oopsie -- forgot to put the actual payload in it. > There's just a placeholder. > > "MowGreen" <mowgreen(a)nowandzen.com> wrote in message > news:OnIlUsyuKHA.6064(a)TK2MSFTNGP02.phx.gbl... >> Milhouse Van Houten wrote: >>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>> news:eSEGRCluKHA.3896(a)TK2MSFTNGP02.phx.gbl... >>>> Milhouse Van Houten wrote: >>>>> Despite this being out for a few weeks, the download is only a generic >>>>> placeholder. Did MS accidentally forget about it? I left a note on the >>>>> page shortly after it came out, but nothing has happened since. >>>>> http://support.microsoft.com/kb/976883 >>>> >>>> http://support.microsoft.com/kb/976883 >>>> >>>> It's a Hotfix, not an update, which means one has to *contact MS* for >>>> it >>>> by clicking the 'View and request hotfix downloads' link at the top >>>> right of the web page. >>>> >>> >>> Yes, I meant the *download* is only a small stub file. There's no update >>> in it. >> >> >> Then the stub is correct as there is NO update to download. You *must* >> contact MS for the *Hotfix* but ONLY if the system is experiencing the >> same issues as laid out in the KB article. >> If this affects enough systems then MS will offer an *update* for the >> issue. Comprende ? >> >> >> MowGreen >> ================ >> *-343-* FDNY >> Never Forgotten >> ================ >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked
From: Harry Johnston [MVP] on 4 Mar 2010 14:05 On 2010-03-04 7:38 p.m., PA Bear [MS MVP] wrote: > See > http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us If you try this you'll find that they email you a download link from which you can download a ZIP file. When you extract the ZIP file (using the password provided in the email) there is only a file named placeholder.txt, which says (more or less) that the hotfix isn't available for download. Harry. > > Milhouse Van Houten wrote: >> No comprende. >> >> I'm familiar with the type of KB you're referring to, but this obviously >> isn't one of those. This one HAS a download available for it. The page >> even >> shows what the names and dates of the files are. It even says "If the >> hotfix >> is available for download, there is a 'Hotfix download available' >> section at >> the top of this Knowledge Base article" -- and there is. You can >> request the >> file and download the file. This is NOT one of the ones that you have to >> call MS to get (thankfully there are fewer and fewer of those these >> days). >> >> It's just that they -- oopsie -- forgot to put the actual payload in it. >> There's just a placeholder. >> >> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >> news:OnIlUsyuKHA.6064(a)TK2MSFTNGP02.phx.gbl... >>> Milhouse Van Houten wrote: >>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>> news:eSEGRCluKHA.3896(a)TK2MSFTNGP02.phx.gbl... >>>>> Milhouse Van Houten wrote: >>>>>> Despite this being out for a few weeks, the download is only a >>>>>> generic >>>>>> placeholder. Did MS accidentally forget about it? I left a note on >>>>>> the >>>>>> page shortly after it came out, but nothing has happened since. >>>>>> http://support.microsoft.com/kb/976883 >>>>> >>>>> http://support.microsoft.com/kb/976883 >>>>> >>>>> It's a Hotfix, not an update, which means one has to *contact MS* >>>>> for it >>>>> by clicking the 'View and request hotfix downloads' link at the top >>>>> right of the web page. >>>>> >>>> >>>> Yes, I meant the *download* is only a small stub file. There's no >>>> update >>>> in it. >>> >>> >>> Then the stub is correct as there is NO update to download. You *must* >>> contact MS for the *Hotfix* but ONLY if the system is experiencing the >>> same issues as laid out in the KB article. >>> If this affects enough systems then MS will offer an *update* for the >>> issue. Comprende ? >>> >>> >>> MowGreen >>> ================ >>> *-343-* FDNY >>> Never Forgotten >>> ================ >>> >>> banthecheck.com >>> "Security updates should *never* have *non-security content* prechecked > -- Harry Johnston http://harryjohnston.wordpress.com
From: MowGreen on 4 Mar 2010 16:37 MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked Harry Johnston [MVP] wrote: > On 2010-03-04 7:38 p.m., PA Bear [MS MVP] wrote: > >> See >> http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us > > If you try this you'll find that they email you a download link from > which you can download a ZIP file. When you extract the ZIP file (using > the password provided in the email) there is only a file named > placeholder.txt, which says (more or less) that the hotfix isn't > available for download. > > Harry. OK, in the upper left corner the page states: > Hotfix Download Available > View and request hotfix downloads 'View and request hotfix downloads' links to: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us Harry ... do you mean that requesting the Hotfix results in no hotfix being found in the .zip folder, just placeholder.txt ? If so isn't there a method or link included in the email that contains the URL and p/w that instructs the requester on how to contact Support ? MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: Harry Johnston [MVP] on 4 Mar 2010 22:39
On 2010-03-05 10:37 a.m., MowGreen wrote: >>> See >>> http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us > OK, in the upper left corner the page states: > >> Hotfix Download Available >> View and request hotfix downloads > > 'View and request hotfix downloads' links to: > http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=976883&kbln=en-us > > Harry ... do you mean that requesting the Hotfix results in no hotfix > being found in the .zip folder, just placeholder.txt ? Yes, exactly. > If so isn't there a method or link included in the email that contains > the URL and p/w that instructs the requester on how to contact Support ? Just the generic links: http://support.microsoft.com/contactus/ http://support.microsoft.com/ Harry. -- Harry Johnston http://harryjohnston.wordpress.com |