A New Error code 646
in [Windows Update]
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From: Debi on 24 Apr 2010 14:41 I have Windows 7 and on 4/17/10 I just started getting error code 646 when trying to install updates KB980729 (MS Office OneNote 2007) and KB981715 (2007 Microsoft Office System). I also have problelms fixng Adobe since I get the message that he latest update is not compatible with 64 Bit. Tried uninstalling and reinstalling earlier version but can't quite get it done. Any suggestions would be appreciated. -- Debi C.
From: Shenan Stanley on 24 Apr 2010 15:27 Debi wrote: > I have Windows 7 and on 4/17/10 I just started getting error code > 646 when trying to install updates KB980729 (MS Office OneNote > 2007) and KB981715 (2007 Microsoft Office System). I also have > problelms fixng Adobe since I get the message that he latest update > is not compatible with 64 Bit. Tried uninstalling and reinstalling > earlier version but can't quite get it done. Any suggestions would > be appreciated. First - why is it *new* - or do you mean to you only? Try manually installing the updates in question (download, save, execute locally.) Second - Adobe *what*? They do make many products - some free, some not free. Also - what does their support mechanisms do to assist you? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Debi on 15 May 2010 10:27 -- Do not mean to appear so ignorant but I do not fully know the tech side of computers. Though I try to do the best I can by reading. I have rarely had to ask for assistance like this and I have never had this specific situation before. I am relatively new to trying to solve computer tech poblems as I work in medical field and mostly use work related systems handled by our IT department. If you've never had something like this happen before, then even knowing how/where to ask for help can be a challenge in it's self. A number of savy computer users have expressed how impatient they are with someone so "unknowledgeable" as I am. This has kept me from asking for help because of the "scolding" I got for simply not knowing all they thought I should have kinown. So maybe asking for help the "proper" way is all new territory. Can't help having to learn some things only as a new situation arises. Yes "new" to me. Yes I followed instructions and tried installing manually but it will not work and I get the same error code. Never received any error messages before on this new I (received as gift 12/2509) lap top or any others. Considered myself lucky from all that I have read over the yrs. Adobe reader 9that came with computer (updated to 9.1.2 when offered it shortly after getting computer), sorry again. After saying "yes" to the offered update, some things (various programs incuding trying to download/install seem to not be working properly as I oten get "unable to open/install/download messages. They say to uninstall and reinstall older version but I keep getting "kicked" into the new updated version when I try installling older one. Their support just keeps saying the same thing over and over, uninstall and re-install older version Debi C. -- "Shenan Stanley" wrote: > Debi wrote: > > I have Windows 7 and on 4/17/10 I just started getting error code > > 646 when trying to install updates KB980729 (MS Office OneNote > > 2007) and KB981715 (2007 Microsoft Office System). I also have > > problelms fixng Adobe since I get the message that he latest update > > is not compatible with 64 Bit. Tried uninstalling and reinstalling > > earlier version but can't quite get it done. Any suggestions would > > be appreciated. > > First - why is it *new* - or do you mean to you only? > Try manually installing the updates in question (download, save, execute > locally.) > > Second - Adobe *what*? They do make many products - some free, some not > free. Also - what does their support mechanisms do to assist you? > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > . >
From: Shenan Stanley on 15 May 2010 15:11 Debi wrote: > Do not mean to appear so ignorant but I do not fully know the tech > side of computers. Though I try to do the best I can by reading. > I have rarely had to ask for assistance like this and I have never > had this specific situation before. I am relatively new to trying > to solve computer tech poblems as I work in medical field and > mostly use work related systems handled by our IT department. If > you've never had something like this happen before, then even > knowing how/where to ask for help can be a challenge in it's self. > A number of savy computer users have expressed how impatient they > are with someone so "unknowledgeable" as I am. This has kept me > from asking for help because of the "scolding" I got for simply not > knowing all they thought I should have kinown. So maybe asking for > help the "proper" way is all new territory. Can't help having to > learn some things only as a new situation arises. > > Yes "new" to me. Yes I followed instructions and tried installing > manually but it will not work and I get the same error code. Never > received any error messages before on this new I (received as gift > 12/2509) lap top or any others. Considered myself lucky from all > that I have read over the yrs. > > Adobe reader 9that came with computer (updated to 9.1.2 when > offered it shortly after getting computer), sorry again. After > saying "yes" to the offered update, some things (various programs > incuding trying to download/install seem to not be working properly > as I oten get "unable to open/install/download messages. They say > to uninstall and reinstall older version but I keep getting > "kicked" into the new updated version when I try installling older > one. Their support just keeps saying the same thing over and over, > uninstall and re-install older version The problem is that you assume it is 'scolding' and/or it has to do with a lack of technical knowledge. It is not (from me anyway) and it does not (from me anyway). It's not a matter of what you ask, but how you ask it. You started out (in the body of the message) much better than most. You gave your operating system, a date when the problem first started, an error code and specific update descriptions. That was fantastic. Really. The error 646 is easy to search for using your favorite Internet search engine. Now - you could possibly not know about these things, so here is the one I suggest and "how" to use it to get the best results: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) The simplest answer is the one I gave: download the individual updates and install them manually. At least it seems to work for many people. Won't know until you try. However, fair enough, I cannot be sure that you know how to get the updates manually or how to search for them (see above for the latter, about to give the former to you now..) http://support.microsoft.com/kb/980729 and http://support.microsoft.com/kb/981715 (Notice - the KB ###### was important and if put in the web page pattern above, it will give you more information about a given update...) You can download and save the executable files from those web pages, then after closing everything else (possibly even reboot and do this first thing after loggin in) - run them and try to install. If that fails (you've indicated you have done that - but I have given the details above in case you did it differently) you may need to run Diagnostics on your Office 2007 product. Using my Google search example: http://www.google.com/search?q=how+to+run+diagnostics+in+Office+2007 ---> http://office.microsoft.com/en-us/help/HA012340761033.aspx#2 As for Adobe - uninstall it (Control Panel --> Programs and Features --> Find it and remove it...) reboot and then download the latest version: http://get.adobe.com/reader/ --> http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.exe (Uncheck the "Free Google Toolbar" box, please; if you don't just choose the second link from above.) and SAVE it to your computer, do not just RUN it. Not surprisingly (go Adobe) - that is still not the 'latest and greatest' but beyond the version you said you last updated to. Run to install it. Then open it and try to update further from the menus within the new adobe reader. You should not need to use 9.1.x... 9.3.x should work fine. Then - just to be sure you are not infested with something... Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx Notice - my signature block (everything below my name) has not changed. It was not directed toward you in particular. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
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