A sun-service guy & must buy Sun disks only. REALLY? Hard to believe!
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From: David Combs on 30 Jul 2010 02:27 This sun-service guy I was talking to told me that if I wanted to add more disk, I had to get it from Sun ($$$!), not straight from Seagate, say. Something about sometimes Sun periferals working slightly different from the "non-sun" one from the very same manufacturer? He said that he'd NEVER seen a case where people installed non-Sun-marked disks to a Sun computer. Sure makes no sense to me, especially when you don't have a Service contract. ------ Same re additional mamory. Said you can't just go to eg Kingston, and stuff their stuff into the memory slots. Nope, he said, had to be SUN memory. ----- True, False. Or just sun conning everyone, terrorizing them to buy only Sun products. Thanks! David
From: Cydrome Leader on 30 Jul 2010 10:49 David Combs <dkcombs(a)panix.com> wrote: > This sun-service guy I was talking to told me that if I > wanted to add more disk, I had to get it from Sun ($$$!), > not straight from Seagate, say. > > Something about sometimes Sun periferals working slightly > different from the "non-sun" one from the very same > manufacturer? > > He said that he'd NEVER seen a case where people installed > non-Sun-marked disks to a Sun computer. nobody that didn't get the system from the dumpster would do that. > Sure makes no sense to me, especially when you don't have a > Service contract. > > > ------ > > Same re additional mamory. Said you can't just go to > eg Kingston, and stuff their stuff into the memory slots. > > Nope, he said, had to be SUN memory. > > ----- > > True, False. Or just sun conning everyone, terrorizing > them to buy only Sun products. It is true. They don't like knock off parts. We had to remove some bogus Kingston SUN imitation RAM from some systems that came in from another datacenter before Sun would provide hardware maintenance on them. It's not clear where the bogus ram came from as we don't do that here. It doesn't really matter though. They actually sent out a real sun employee to peek inside the machines, one by one. They mostly look for blatant damage like being dropped etc. We just pulled the memory and replace it with real (real means has a sun sticker) memory from the spares pile and they were happy with that. This happened recently and in the US. The only surprise to us was that a tech was sent out to look at the machines. On a more technical side, you can read DIMM eeprom data from ALOM on some machines. I'm not sure if sunVTS can read or detect if you're not using modules programmed to say SUN. HP is the same way. You won't void your warranty by adding third party components, but you won't get coverage for the system in that configuration from them. For instance, say you have a shiny new proliant, and max it out with some respectable memory from micron or whoever, then a disk fails. HP won't notice or care- as long as the bad drive has the purple sticker they'll replace it. Now say you get memory errors. THey'll ask what's in the machine and will even ask nicely for you to remove all third party memory and run tests. If their ram is bad, they'll swap it. You're out of luck of the memory you added is bad, but a decent vendor will replace it, just not in a few hours like HP might if you had the exact same dimm from the same maker fail, but it lacks the purple sticker. It's sort of a racket, but if I'm carrying the pager I don't want memory errors at 3am so who cares if the real memory module costs 3 times as much as some knock off one. If I was being cheap, I would not be using sun hardware in the first place, but discarded desktops that the local library threw out.
From: Greg Andrews on 30 Jul 2010 14:49 dkcombs(a)panix.com (David Combs) writes: > >This sun-service guy I was talking to [...] > >He said that he'd NEVER seen a case where people installed >non-Sun-marked disks to a Sun computer. > >Sure makes no sense to me, especially when you don't have a >Service contract. > He's a Sun service guy. He doesn't talk to people who don't have a service contract. Of course he's going to recommend against putting a non-Sun disk drive into a Sun computer. His corporate masters have told him to. This isn't unusual. Manufacturers in all industries have been pressuring their customers to buy parts only from them (and not a third party) for decades. -Greg -- Do NOT reply via e-mail. Reply in the newsgroup.
From: Cydrome Leader on 6 Aug 2010 13:10
Greg Andrews <gerg(a)panix.com> wrote: > dkcombs(a)panix.com (David Combs) writes: >> >>This sun-service guy I was talking to [...] >> >>He said that he'd NEVER seen a case where people installed >>non-Sun-marked disks to a Sun computer. >> >>Sure makes no sense to me, especially when you don't have a >>Service contract. >> > > He's a Sun service guy. He doesn't talk to people who don't > have a service contract. > > Of course he's going to recommend against putting a non-Sun > disk drive into a Sun computer. His corporate masters have > told him to. > > This isn't unusual. Manufacturers in all industries have been > pressuring their customers to buy parts only from them (and not > a third party) for decades. > > -Greg so? Newegg/com isn't coming on-site in 2 hours to replace a failed drive in an array. Sun or HP will. |