APC PowerChute Business Edition Lost Connection
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From: Applenakin on 27 Jul 2010 00:20 Somnath;3218851 Wrote: > Hi, > > I have this SBS 2003 R2 server that seems to hang when no one is using > it. > For example, when everyone has logged off then after a couple of hours > or > so, when anybody is trying to log in we find the server is not > responding. > Then we have to manually reset the server and when it restarts > everything > seems fine again. > > The server has the following running: > Windows 2003 > Exchange 2003 > MS SQL 2005 Standard Edition (not workgroup that comes with SBS) > Symantec Antivirus Corporate Edition > > For your information, there is no service scheduled that runs when the > server is idle, e.g. antivirus scans, backups, etc. The HDD space is > also > sufficient with several GBs available on each drive. The TEMP folders > are > also quite normal and have been cleared. Other than the mentioned > applications, nothing noticeable runs on the server. > > The server is a Pentium 4 2.4 GHz box with 1GB RAM and 2 HDD of 80GB. > The > task manager does not show much system usage when working normally. > > One thing I remember, there is an APC Smart UPS attached to the server > and > the PowerChute Business Edition installed on the server. Everyday we > receive > about 4-5 emails from the PCBE with the following content: > PowerChute Business Edition has detected the following event: > Communication Lost on Agent server > > Now, when we open PCBE Console we are able to view the UPS fine. > However, > one thing of note, we have noticed once in a while that when the above > error > is generated we tend to find the server quite slow and on occassions > have > noticed the server CPU to be at 100% for several minutes. > > We have reported this problem to APC and they do not have any solution > to it > and have only recommended a total uninstall and a fresh install which we > have done several times and needless to say without much success. The > UPS is > connected by serial port. > > What could be wrong? Can you please guide us to resolve the problem? > > Thanks in advance, > > Somnath Ukil Hi Somnath Ukil HP Proliant ML350 G5 \ 2 GB RAM \ SBS2003 SQL2000 Kasper sky virus scan I want to know how you can resolve this issue. Thank you very much and please help me -- Applenakin ------------------------------------------------------------------------ Applenakin's Profile: http://forums.techarena.in/members/249952.htm View this thread: http://forums.techarena.in/small-business-server/831467.htm http://forums.techarena.in
From: Brian Cryer on 27 Jul 2010 04:49 "Applenakin" <Applenakin.4eqrtd(a)DoNotSpam.com> wrote in message news:Applenakin.4eqrtd(a)DoNotSpam.com... > > Somnath;3218851 Wrote: >> Hi, >> >> I have this SBS 2003 R2 server that seems to hang when no one is using >> it. >> For example, when everyone has logged off then after a couple of hours >> or >> so, when anybody is trying to log in we find the server is not >> responding. >> Then we have to manually reset the server and when it restarts >> everything >> seems fine again. >> >> The server has the following running: >> Windows 2003 >> Exchange 2003 >> MS SQL 2005 Standard Edition (not workgroup that comes with SBS) >> Symantec Antivirus Corporate Edition >> >> For your information, there is no service scheduled that runs when the >> server is idle, e.g. antivirus scans, backups, etc. The HDD space is >> also >> sufficient with several GBs available on each drive. The TEMP folders >> are >> also quite normal and have been cleared. Other than the mentioned >> applications, nothing noticeable runs on the server. >> >> The server is a Pentium 4 2.4 GHz box with 1GB RAM and 2 HDD of 80GB. >> The >> task manager does not show much system usage when working normally. >> >> One thing I remember, there is an APC Smart UPS attached to the server >> and >> the PowerChute Business Edition installed on the server. Everyday we >> receive >> about 4-5 emails from the PCBE with the following content: >> PowerChute Business Edition has detected the following event: >> Communication Lost on Agent server >> >> Now, when we open PCBE Console we are able to view the UPS fine. >> However, >> one thing of note, we have noticed once in a while that when the above >> error >> is generated we tend to find the server quite slow and on occassions >> have >> noticed the server CPU to be at 100% for several minutes. >> >> We have reported this problem to APC and they do not have any solution >> to it >> and have only recommended a total uninstall and a fresh install which we >> have done several times and needless to say without much success. The >> UPS is >> connected by serial port. >> >> What could be wrong? Can you please guide us to resolve the problem? >> >> Thanks in advance, >> >> Somnath Ukil > Hi Somnath Ukil > > HP Proliant ML350 G5 \ 2 GB RAM \ SBS2003 > SQL2000 > Kasper sky virus scan > > I want to know how you can resolve this issue. > > Thank you very much and please help me This is a guess, but if the problem is related to PowerChute and its related to it loosing communications with your UPS then since you are connecting via your serial port then try connecting via USB instead (or perhaps a different serial port or different cable). Also, is there anything reported in the system or appliaction logs which looks at all relevant from about the time when it goes down? -- Brian Cryer http://www.cryer.co.uk/brian
From: Applenakin on 27 Jul 2010 23:51 Provide advice and support APC, remove the USB cable. And he told me that. Batteries deteriorate, I open the server without going through UPS. but we tend to find the server quite slow and on occassions have noticed the server CPU to be at 100% for several minutes. I look at the Processes not how it works more than 50%. which one is critical? then I can start to fix them from that. -- Applenakin ------------------------------------------------------------------------ Applenakin's Profile: http://forums.techarena.in/members/249952.htm View this thread: http://forums.techarena.in/small-business-server/831467.htm http://forums.techarena.in
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