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From: JohnB on 17 Mar 2010 13:09
I have a user that is looking for a long lost email that she "hopes" she
saved. Of course, she has many, many PST files. The email is not in any of
those. There are 3 OST files in the default Outlook folder on her computer.
Is there a way to open and search those files?

I've done some research and have read that if the OST is orphaned, then you
need to buy software that will let you convert the OST to a PST. That
doesn't seem to be the case here, it is in her windows folder.

Thanks


From: Brian Tillman [MVP-Outlook] on 17 Mar 2010 15:02
"JohnB" <jbrigan(a)yahoo.com> wrote in message
news:OhuotSfxKHA.6140(a)TK2MSFTNGP05.phx.gbl...

>I have a user that is looking for a long lost email that she "hopes" she
>saved. Of course, she has many, many PST files. The email is not in any of
>those. There are 3 OST files in the default Outlook folder on her computer.
>Is there a way to open and search those files?
>
> I've done some research and have read that if the OST is orphaned, then you
> need to buy software that will let you convert the OST to a PST. That
> doesn't seem to be the case here, it is in her windows folder.

What do you mean "in her windows folder"? For an OST to be accessible, it
must be connected to the mail profile for which it was created and that
profile must exist in the Show Profiles feature of the Mail applet in Control
Panel.
--
Brian Tillman [MVP-Outlook]

From: Leonid S. Knyshov // SBS Expert on 17 Mar 2010 17:18
On 3/17/2010 10:09 AM, JohnB wrote:
> I have a user that is looking for a long lost email that she "hopes" she
> saved. Of course, she has many, many PST files. The email is not in any of
> those. There are 3 OST files in the default Outlook folder on her computer.
> Is there a way to open and search those files?
>
> I've done some research and have read that if the OST is orphaned, then you
> need to buy software that will let you convert the OST to a PST. That
> doesn't seem to be the case here, it is in her windows folder.
>
> Thanks
>
>
Easiest way? Copy all PSTs into one location, open them up, install
Xobni and let it do the work of indexing this mess.

Does she have 3 Outlook profiles?
Her cached Exchange account will be associated with one of them. Does
she have 3 Exchange accounts?

I deal with this scenario quite often when doing data recovery. OST to
PST solutions work well, but not necessary if the OST time stamps are
current and the associated Outlook profiles are still valid.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you :)
From: M on 17 Mar 2010 17:23
Hello:

If those other 3 OSTs were for the same mailbox, you can try this:

1.) Disconnect her computer from the network (including WiFi). You do NOT
want her computer connecting back to the Exchange server.
2.) Close Outlook.
3.) Rename the existing OST by adding "CURRENT" to the end of the name.
4.) Pick one of the other OSTs and rename it to what the current OST name
was.
5.) Open Outlook. The OST should be accessible. Look for the lost e-mails.
If you find them, copy them to a PST.
6.) Repeat 4 - 5 for the other two OSTs.
7.) Undo step 3.
8.) Connect the computer back to the network and open Outlook and work
normally.

Let me know if you were able to access the other OSTs this way, and if you
found the lost e-mails.

--
Regards,
M
MCTS, MCSA

"JohnB" <jbrigan(a)yahoo.com> wrote in message
news:OhuotSfxKHA.6140(a)TK2MSFTNGP05.phx.gbl...
>I have a user that is looking for a long lost email that she "hopes" she
>saved. Of course, she has many, many PST files. The email is not in any
>of those. There are 3 OST files in the default Outlook folder on her
>computer. Is there a way to open and search those files?
>
> I've done some research and have read that if the OST is orphaned, then
> you need to buy software that will let you convert the OST to a PST. That
> doesn't seem to be the case here, it is in her windows folder.
>
> Thanks
>


From: JohnB on 18 Mar 2010 15:55
This is the folder I'm calling "her windows folder"

C:\Documents and Settings\UserName\Local Settings\Application
Data\Microsoft\Outlook

That's where the 3 OST's are.



"Brian Tillman [MVP-Outlook]" <tillman1952(a)yahoo.com> wrote in message
news:OnxmnRgxKHA.5940(a)TK2MSFTNGP02.phx.gbl...
> "JohnB" <jbrigan(a)yahoo.com> wrote in message
> news:OhuotSfxKHA.6140(a)TK2MSFTNGP05.phx.gbl...
>
>>I have a user that is looking for a long lost email that she "hopes" she
>>saved. Of course, she has many, many PST files. The email is not in any
>>of those. There are 3 OST files in the default Outlook folder on her
>>computer. Is there a way to open and search those files?
>>
>> I've done some research and have read that if the OST is orphaned, then
>> you need to buy software that will let you convert the OST to a PST.
>> That doesn't seem to be the case here, it is in her windows folder.
>
> What do you mean "in her windows folder"? For an OST to be accessible, it
> must be connected to the mail profile for which it was created and that
> profile must exist in the Show Profiles feature of the Mail applet in
> Control Panel.
> --
> Brian Tillman [MVP-Outlook]


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