Prev: 2010-03-02 Quicken Essentials 2010 for Mac, new programs added
Next: Fidelity Merger FSMKX to FUSEX
From: TomYoung on 3 Mar 2010 13:40
I received the following email today from Quicken:

"Dear Tom Young,

Thank you for contacting Quicken Support regarding "Income/Expense by
Category report does not show subcategories".

The Advanced option to Show all, or Hide all in the categories, is so
the "report layout" does not show the full layout of the sub
categories. It does not filter the data from the totals in the
report.

For the results to not show the category in the total, you would need
to deselect the category or subcategory from the included categories
found under the Categories tab of the report settings.

If you have any further questions or concerns, please visit our
support site. We apologize for any inconvenience this has caused you.

Sincerely,

Quicken Customer Care"

This poorly written message seems to be suggesting I don't understand
how Reports work, not that Reports prepared using Q2007 - in the
situation where split transactions have been entered in Investment
accounts - are buggy. (And they ARE buggy.)

Or, am I somehow mis-reading Quicken's note?

Tom Young



On Feb 22, 6:36 am, TomYoung <sombo...(a)gmail.com> wrote:
> Finally got Quicken Customer Care to make the 3 entries in their
> "known good" installation of QD2007 and they confirm they are "able to
> replicate this issue at our end and have forwarded this issue to our
> product development department for further research."
>
> Tom Young
>
> On Feb 20, 8:25 am, TomYoung <sombo...(a)gmail.com> wrote:
>
> > I've been communicating with Quicken Customer Care (my communications
> > are written English, their replies are in Corporate Boilerplate) about
> > this issue and they've decided I need to do the Quicken uninstall/
> > reinstall bit.  Before I go through that I would like to ask if
> > someone with Quicken Deluxe 2007 installed could make 3 entries in a
> > test database and run a couple of reports to see if they duplicate my
> > issue.  (I asked Quicken Customer Care - an oxymoron if there ever was
> > one - to do this but Corporate Boilerplate is unable to reply.)
>
> > So, in an Investing:Investment account (e.g., brokerage account) I
> > made the following entries:
>
> > Enter transaction: Other Cash Transaction
> > Transaction type: Payment
> > Payee: Test Doctor
> > Date: 2/28/2010
> > Category: Medical:Doctor
> > Amount: $100.00
>
> > Enter transaction: Other Cash Transaction
> > Transaction type: Payment
> > Payee: Test Pharmacy
> > Date: 2/28/2010
> > Category: Medical:Medicine
> > Amount: $50.00
>
> > Enter transaction: Other Cash Transaction
> > Transaction type: Payment
> > Payee: Test Split
> > Date: 2/28/2010
> > Category: (Split)
> >   Medical:Medicine
> >   Amount: $40.00
> >   Misc
> >   Amount: $360.00
>
> > If I do a "Reports" > "Spending" > "Income and Expense by Category"
> > with "Advanced" > "Subcategories" > "Show all" on these 3 transactions
> > I get a report like this:
>
> > Medical
> >    Doctor                  100.00
> >    Medicine                90.00
> > TOTAL Medical        190.00
> > Misc                       360.00
> > TOTAL EXPENSES 550.00
>
> > (If the above doesn't line up very well you can see it here:http://home..comcast.net/~tomyoung1/Show%20All%20Subs.JPG)
> > This report is correct.
>
> > However, if I do the same report with "Advanced" > "Subcategories" >
> > "Hide all" this is what I get:
>
> > Medical                   150.00
> >    Medicine                40.00
> > TOTAL Medical        190.00
> > Misc                       360.00
> > TOTAL EXPENSES 550.00
>
> > (You can also see it here:http://home.comcast.net/~tomyoung1/Hide%20All%20Subs.JPG)
> > That subcategory "Medicine" shouldn't be there and, while the total of
> > Medical is correct the Medicine line is incorrect.  It seems like that
> > split transaction is somehow confusing Quicken.
>
> > TIA.
>
> > Tom Young
>
> > On Feb 14, 4:42 pm, TomYoung <sombo...(a)gmail.com> wrote:
>
> > > Hi all:
>
> > > Doing an Income and Expense report by Category and specifying "Show
> > > all" for subcategories is working OK.  The part of the report that I'm
> > > focusing on reads:
>
> > > Medical
> > >      Doctors    75.00
> > >      Medicine 363.35
> > >      Total       438.35
>
> > > The subcategory amounts ($75.00, $363.35) and Total ($439.35) are
> > > correct.
>
> > > If I run the same report and specify "Hide all" for subcategories this
> > > same report reads
>
> > > Medical       349.56
> > >     Medicine   88.79
> > >     Total        438.35
>
> > > The total ($438.35) continues to be correct but obviously that
> > > Medicine subcategory shouldn't be showing as a line item.  Clicking on
> > > the $349.56 brings up a sub-report that lists out the full $438.35
> > > detail of all "Medical," both Doctors and Medicine.  Clicking on the
> > > $88.79 brings up a sub-report that spells out the detail for the true
> > > amount of Medicine, $363.35.
>
> > > The $88.79 is the total of the *only* 2 Medicine transactions within
> > > Medical that are split transactions.
>
> > > This shouldn't work this way and I'm at a loss as to why it does.
>
> > > Ideas?
>
> > > Tom Young

 | 
Pages: 1
Prev: 2010-03-02 Quicken Essentials 2010 for Mac, new programs added
Next: Fidelity Merger FSMKX to FUSEX