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From: JD2 on 9 Apr 2010 00:00
Hi Word Gurus,

We have just moved over from Office 2003 to Office 2007. One of our staff
uses special software that works together with Word. However, the add-ins
tab that normally appears with the appropriate buttons for the special
software keeps coming and going! The software is loaded correctly, it
appears for a while, then suddenly is no longer. Reinstalling the special
software isn't helping. (However, other staff using the same special
software don't have an issue).

Any ideas why this might be happening or what we need to check?

Kind regards
JD2
From: PJY on 9 Apr 2010 11:59
To make the Add-In tab "stick", store the add-in in the Startup folder.
Usually located at c:\Documents and Settings\user name\Application
Data\Microsoft\Word\STARTUP


"JD2" wrote:

> Hi Word Gurus,
>
> We have just moved over from Office 2003 to Office 2007. One of our staff
> uses special software that works together with Word. However, the add-ins
> tab that normally appears with the appropriate buttons for the special
> software keeps coming and going! The software is loaded correctly, it
> appears for a while, then suddenly is no longer. Reinstalling the special
> software isn't helping. (However, other staff using the same special
> software don't have an issue).
>
> Any ideas why this might be happening or what we need to check?
>
> Kind regards
> JD2
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