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From: Jstjohn8 on 5 Feb 2010 11:02
"VanguardLH" wrote:

> Jstjohn8 wrote:
>
> > I have a user who is attaching a .pdf file that she created to an e-mail and
> > everytime it wants to convert that .pdf to a word document. Is there a
> > preference that needs to be checked/unchecked to stop this prompt from
> > happening?
> >
> > Thanks, John
>
> Not an Outlook issue. A program or add-on is trying to perform the
> automatic conversion. Have your user for whom you are relaying their
> problem here run Outlook in its safe mode ("outlook.exe /safe"). That
> eliminates the loading of any enabled add-ons that your user installed into
> Outlook. Then retest.
> .
>

Thank you. I will look at this on her pc and see what's happening.

John
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