From: PA Bear [MS MVP] on
How long have you been so paranoid?

joe wrote:
> I have win xp pro sp3
>
> I lived in a remote area without internet access so never did any updates
> other than the service packs, no internet no threats :-)
> I now have broadband and am fully up to date with all Microsoft updates.
>
> However this latest problem with KB977165 has really scared me. I am not
> too
> happy about using the recovery tool and how would I have found out the
> solution anyway without a pc to access the Internet? ( I am still in a
> remote area with no other pc's around )
>
> So I have a couple of questions for the experts here.
>
> Firstly, why did my update install perfectly when so many others had this
> huge problem? Was I just lucky?
>
> Has this kind of thing happened before with bad updates?
>
> Can I feel safe in downloading these updates automatically.
>
> I would feel much better if you guys could give me the benefit of your
> experience.
>
> TIA

From: joe on
What kind of response is that?

"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:OLyRxLFrKHA.3908(a)TK2MSFTNGP05.phx.gbl...
> How long have you been so paranoid?
>
> joe wrote:
>> I have win xp pro sp3
>>
>> I lived in a remote area without internet access so never did any updates
>> other than the service packs, no internet no threats :-)
>> I now have broadband and am fully up to date with all Microsoft updates.
>>
>> However this latest problem with KB977165 has really scared me. I am not
>> too
>> happy about using the recovery tool and how would I have found out the
>> solution anyway without a pc to access the Internet? ( I am still in a
>> remote area with no other pc's around )
>>
>> So I have a couple of questions for the experts here.
>>
>> Firstly, why did my update install perfectly when so many others had this
>> huge problem? Was I just lucky?
>>
>> Has this kind of thing happened before with bad updates?
>>
>> Can I feel safe in downloading these updates automatically.
>>
>> I would feel much better if you guys could give me the benefit of your
>> experience.
>>
>> TIA
>


From: Unknown on
Logical!
"joe" <joe(a)ebox.com> wrote in message
news:etMCa$GrKHA.3536(a)TK2MSFTNGP06.phx.gbl...
> What kind of response is that?
>
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:OLyRxLFrKHA.3908(a)TK2MSFTNGP05.phx.gbl...
>> How long have you been so paranoid?
>>
>> joe wrote:
>>> I have win xp pro sp3
>>>
>>> I lived in a remote area without internet access so never did any
>>> updates
>>> other than the service packs, no internet no threats :-)
>>> I now have broadband and am fully up to date with all Microsoft updates.
>>>
>>> However this latest problem with KB977165 has really scared me. I am not
>>> too
>>> happy about using the recovery tool and how would I have found out the
>>> solution anyway without a pc to access the Internet? ( I am still in a
>>> remote area with no other pc's around )
>>>
>>> So I have a couple of questions for the experts here.
>>>
>>> Firstly, why did my update install perfectly when so many others had
>>> this
>>> huge problem? Was I just lucky?
>>>
>>> Has this kind of thing happened before with bad updates?
>>>
>>> Can I feel safe in downloading these updates automatically.
>>>
>>> I would feel much better if you guys could give me the benefit of your
>>> experience.
>>>
>>> TIA
>>
>
>


From: PA Bear [MS MVP] on
Sorry, it's been a long week in the trenches dealing with those
BSOD/KB977165 issues here.

>>> Firstly, why did my update install perfectly when so many others had
>>> this
>>> huge problem? Was I just lucky?

Luck had nothing to do with it. Practicing 'Safe Hex' did: It's beginning
to look like the vast majority of these BSODs were caused by hijackware
infections, primarily W32/Alureon-variants.

>>> Has this kind of thing happened before with bad updates?

If your computer's security was compromised, yes.

>>> Can I feel safe in downloading these updates automatically.

Very generally speaking, yes. Should you ever need assistance...

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB999999).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
--
~PA Bear

joe wrote:
> What kind of response is that?
>
>> How long have you been so paranoid?
>>
>> joe wrote:
>>> I have win xp pro sp3
>>>
>>> I lived in a remote area without internet access so never did any
>>> updates
>>> other than the service packs, no internet no threats :-)
>>> I now have broadband and am fully up to date with all Microsoft updates.
>>>
>>> However this latest problem with KB977165 has really scared me. I am not
>>> too
>>> happy about using the recovery tool and how would I have found out the
>>> solution anyway without a pc to access the Internet? ( I am still in a
>>> remote area with no other pc's around )
>>>
>>> So I have a couple of questions for the experts here.
>>>
>>> Firstly, why did my update install perfectly when so many others had
>>> this
>>> huge problem? Was I just lucky?
>>>
>>> Has this kind of thing happened before with bad updates?
>>>
>>> Can I feel safe in downloading these updates automatically.
>>>
>>> I would feel much better if you guys could give me the benefit of your
>>> experience.
>>>
>>> TIA

From: joe on
This is more of what I would have expected from you PA. I kmow you are
heavily involved with update queries and apreciate you taking the time to
respond. I still feel nervous about the whole update issue after this little
hicup.


"PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
news:%23$%230XoMrKHA.4752(a)TK2MSFTNGP04.phx.gbl...
> Sorry, it's been a long week in the trenches dealing with those
> BSOD/KB977165 issues here.
>
>>>> Firstly, why did my update install perfectly when so many others had
>>>> this
>>>> huge problem? Was I just lucky?
>
> Luck had nothing to do with it. Practicing 'Safe Hex' did: It's beginning
> to look like the vast majority of these BSODs were caused by hijackware
> infections, primarily W32/Alureon-variants.
>
>>>> Has this kind of thing happened before with bad updates?
>
> If your computer's security was compromised, yes.
>
>>>> Can I feel safe in downloading these updates automatically.
>
> Very generally speaking, yes. Should you ever need assistance...
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
> Canada or by contacting your local Microsoft subsidiary. There is
> no-charge for support calls that are associated with security updates.
> When you call, clearly state that your problem is related to a Security
> Update and cite the update's KB number (e.g., KB999999).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Consumer Security Support home page & Microsoft Update Solution Center
> also offer support options
> https://consumersecuritysupport.microsoft.com/
> http://support.microsoft.com/ph/6527#tab3
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
> --
> ~PA Bear
>
> joe wrote:
>> What kind of response is that?
>>
>>> How long have you been so paranoid?
>>>
>>> joe wrote:
>>>> I have win xp pro sp3
>>>>
>>>> I lived in a remote area without internet access so never did any
>>>> updates
>>>> other than the service packs, no internet no threats :-)
>>>> I now have broadband and am fully up to date with all Microsoft
>>>> updates.
>>>>
>>>> However this latest problem with KB977165 has really scared me. I am
>>>> not
>>>> too
>>>> happy about using the recovery tool and how would I have found out the
>>>> solution anyway without a pc to access the Internet? ( I am still in a
>>>> remote area with no other pc's around )
>>>>
>>>> So I have a couple of questions for the experts here.
>>>>
>>>> Firstly, why did my update install perfectly when so many others had
>>>> this
>>>> huge problem? Was I just lucky?
>>>>
>>>> Has this kind of thing happened before with bad updates?
>>>>
>>>> Can I feel safe in downloading these updates automatically.
>>>>
>>>> I would feel much better if you guys could give me the benefit of your
>>>> experience.
>>>>
>>>> TIA
>