Authorware Runtime has encountered a problem
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From: Khrystie on 24 Aug 2005 09:38 I am publishing a web-based (for Internet Explorer) version of an Authorware 7.01 course. Upon loading, I get the error message, "Authorware Runtime has encountered a problem and needs to close. We are sorry for the inconvenience." Upon clicking Close, the file loads normally--thankfully, but we'd like to avoid the error message, obviously. I am using the following EMBED statement to call up the file: <EMBED src="http://my.url.com/intro.aam" quality=high bgcolor=#FFFFFF width=800 height=497></EMBED>. I published the file from Authorware "For Web Player" and am bypassing the Security Dialog box. It's a small file so upon publishing, I get an intro.aam, eight .aas files and the XTRAS folder. Not sure if that is helpful or not, but wondering what else I can try to resolve this. Your help is appreciated.
From: Mark Tomlinson on 24 Aug 2005 09:54 there was a few bugs in 7.01 and a free patch to 7.02 is available from the macromedia website. i do not know if this is a bug that was fixed by the 7.02 patch, but it should be the first step anyway. The error message you are seeing is normally when he runtime has a problem and crashes. for web based stuff the runtime is the web player, so I would try removing hat and reinstalling it again in case it is corrupt. mark Khrystie wrote: > I am publishing a web-based (for Internet Explorer) version of an Authorware > 7.01 course. Upon loading, I get the error message, "Authorware Runtime has > encountered a problem and needs to close. We are sorry for the inconvenience." > Upon clicking Close, the file loads normally--thankfully, but we'd like to > avoid the error message, obviously. > > I am using the following EMBED statement to call up the file: <EMBED > src="http://my.url.com/intro.aam" quality=high bgcolor=#FFFFFF width=800 > height=497></EMBED>. I published the file from Authorware "For Web Player" and > am bypassing the Security Dialog box. It's a small file so upon publishing, I > get an intro.aam, eight .aas files and the XTRAS folder. Not sure if that is > helpful or not, but wondering what else I can try to resolve this. Your help is > appreciated. >
From: Paul Swanson on 24 Aug 2005 10:44 Your web page is loading the wrong web player for IE. The EMBED statement is for the Netscape/Mozilla/Firefox plugin. You need to use the OBJECT code for the IE ActiveX control. -- _______________________ Paul Swanson Portland, Oregon, USA _______________________ "Khrystie" <webforumsuser(a)macromedia.com> wrote in message news:deht94$pcd$1(a)forums.macromedia.com... > I am publishing a web-based (for Internet Explorer) version of an Authorware > 7.01 course. Upon loading, I get the error message, "Authorware Runtime has > encountered a problem and needs to close. We are sorry for the inconvenience." > Upon clicking Close, the file loads normally--thankfully, but we'd like to > avoid the error message, obviously. > > I am using the following EMBED statement to call up the file: <EMBED > src="http://my.url.com/intro.aam" quality=high bgcolor=#FFFFFF width=800 > height=497></EMBED>. I published the file from Authorware "For Web Player" and > am bypassing the Security Dialog box. It's a small file so upon publishing, I > get an intro.aam, eight .aas files and the XTRAS folder. Not sure if that is > helpful or not, but wondering what else I can try to resolve this. Your help is > appreciated. >
From: Khrystie on 24 Aug 2005 12:39 Mark, thank you for the suggestions. I have updated my system, and while it didn't get rid of the error message, was certainly an important step I needed to take. Thanks again.
From: Khrystie on 24 Aug 2005 12:37
Tom, thanks for the reply. I haven't yet tried this but the support information on Macromedia's web site had just the opposite: "Internet Explorer uses the Authorware Web Player Netscape plug-in to play back a Authorware Web Player file. Use the <EMBED> tag, as you would with Netscape, for the Authorware map file to use the plug-in to display. You cannot use the <OBJECT> tag to include a Web packaged file in an HTML document for Internet Explorer. There is currently not an ActiveX control for Authorware Web Player, thus the plug-in and embed tag must be used. Keep in mind that Internet Explorer does not allow for as many variances in the syntax of the <EMBED> tag as Netscape does, and your HTML file should be thoroughly tested on ALL target browsers for compatibility." I think we'll have to try some other workarounds. Thank you for your time! |