Auto-reply does not allow BCC
in [Outlook]
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From: pritchj on 1 Apr 2010 11:45 We have an address here that we set up for people to email requests to. I set up a rule to automatically have the server respond to the sender with a message so they know we received it along with some other details in there. We have a group of people who all work on those requests and to notify them of the emails received at that other address I want to include the internal group address as a BCC. I'd rather have it in the BCC section and not the TO or CC because I don't want our internal group email address floating around out there. When I enter the group email into the BCC section I get this error when I try to apply the rule, "One or more rules could not be uploaded to exchange server and have been deactivated. This could be because some of the parameters are not supported or there is insufficient space to store all of your rules." I know the issue is not insufficient space, that is the only rule and I think after exporting the rules the file size is a whole 4kb. I'm thinking I'm missing a setting on the exchange server somewhere to allow BCC, but I can't find it. If the BCC just can't work, is there a way to set up an alert that only emails the internal group and does not automatically respond to the sender? The Outlook client is 2003 and the exchange system manager is 6.5.7638.1.
From: Diane Poremsky [MVP] on 1 Apr 2010 12:51 How many rules do you have? Exchange 2003 and older have a limit of 32kb storage space for rules- this is about 10 in Outlook 2003. See http://www.slipstick.com/rules/32kb.asp -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM Do you sync your mailbox with a smartphone or pda? http://forums.slipstick.com/showthread.php?t=39473 "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message news:1805845C-6D80-450E-BD06-77F37F053CD1(a)microsoft.com... > We have an address here that we set up for people to email requests to. I > set up a rule to automatically have the server respond to the sender with > a > message so they know we received it along with some other details in > there. > We have a group of people who all work on those requests and to notify > them > of the emails received at that other address I want to include the > internal > group address as a BCC. I'd rather have it in the BCC section and not the > TO > or CC because I don't want our internal group email address floating > around > out there. > > When I enter the group email into the BCC section I get this error when I > try to apply the rule, "One or more rules could not be uploaded to > exchange > server and have been deactivated. This could be because some of the > parameters are not supported or there is insufficient space to store all > of > your rules." > > I know the issue is not insufficient space, that is the only rule and I > think after exporting the rules the file size is a whole 4kb. I'm > thinking > I'm missing a setting on the exchange server somewhere to allow BCC, but I > can't find it. > > If the BCC just can't work, is there a way to set up an alert that only > emails the internal group and does not automatically respond to the > sender? > > The Outlook client is 2003 and the exchange system manager is 6.5.7638.1.
From: pritchj on 1 Apr 2010 13:31 I knew that question was coming because of all the research I've done and already answered that in my 3rd paragraph. I feel like I'm missing a setting on the server somewhere, but I don't even know where to begin looking. "that is the only rule and I think after exporting the rules the file size is a whole 4kb." "Diane Poremsky [MVP]" wrote: > How many rules do you have? Exchange 2003 and older have a limit of 32kb > storage space for rules- this is about 10 in Outlook 2003. > See http://www.slipstick.com/rules/32kb.asp > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com/ > > Outlook Tips by email: > mailto:dailytips-subscribe-request(a)lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > > Do you sync your mailbox with a smartphone or pda? > http://forums.slipstick.com/showthread.php?t=39473 > > > > "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message > news:1805845C-6D80-450E-BD06-77F37F053CD1(a)microsoft.com... > > We have an address here that we set up for people to email requests to. I > > set up a rule to automatically have the server respond to the sender with > > a > > message so they know we received it along with some other details in > > there. > > We have a group of people who all work on those requests and to notify > > them > > of the emails received at that other address I want to include the > > internal > > group address as a BCC. I'd rather have it in the BCC section and not the > > TO > > or CC because I don't want our internal group email address floating > > around > > out there. > > > > When I enter the group email into the BCC section I get this error when I > > try to apply the rule, "One or more rules could not be uploaded to > > exchange > > server and have been deactivated. This could be because some of the > > parameters are not supported or there is insufficient space to store all > > of > > your rules." > > > > I know the issue is not insufficient space, that is the only rule and I > > think after exporting the rules the file size is a whole 4kb. I'm > > thinking > > I'm missing a setting on the exchange server somewhere to allow BCC, but I > > can't find it. > > > > If the BCC just can't work, is there a way to set up an alert that only > > emails the internal group and does not automatically respond to the > > sender? > > > > The Outlook client is 2003 and the exchange system manager is 6.5.7638.1. >
From: Diane Poremsky [MVP] on 1 Apr 2010 14:10 I don't think the exported file size matters - if the rule is large, it could take up a lot of space. Export the rule and use the /cleanrules command to clean both the client and server then import the rule. See if it works. It's possible the client rules are out of sync with the server rules, especially if you've ever switched back and forth between Outlook 2003 or newer and Outlook 2002 or older. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com/ Outlook Tips by email: mailto:dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM Do you sync your mailbox with a smartphone or pda? http://forums.slipstick.com/showthread.php?t=39473 "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message news:AFE62737-C7A5-4AC9-AEAB-D4941D5FC341(a)microsoft.com... > I knew that question was coming because of all the research I've done and > already answered that in my 3rd paragraph. I feel like I'm missing a > setting > on the server somewhere, but I don't even know where to begin looking. > > "that is the only rule and I think after exporting the rules the file size > is a whole 4kb." > > "Diane Poremsky [MVP]" wrote: > >> How many rules do you have? Exchange 2003 and older have a limit of 32kb >> storage space for rules- this is about 10 in Outlook 2003. >> See http://www.slipstick.com/rules/32kb.asp >> >> -- >> Diane Poremsky [MVP - Outlook] >> Outlook Tips: http://www.outlook-tips.net/ >> Outlook & Exchange Solutions Center: http://www.slipstick.com/ >> >> Outlook Tips by email: >> mailto:dailytips-subscribe-request(a)lists.outlooktips.net >> >> EMO - a weekly newsletter about Outlook and Exchange: >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >> >> Do you sync your mailbox with a smartphone or pda? >> http://forums.slipstick.com/showthread.php?t=39473 >> >> >> >> "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message >> news:1805845C-6D80-450E-BD06-77F37F053CD1(a)microsoft.com... >> > We have an address here that we set up for people to email requests to. >> > I >> > set up a rule to automatically have the server respond to the sender >> > with >> > a >> > message so they know we received it along with some other details in >> > there. >> > We have a group of people who all work on those requests and to notify >> > them >> > of the emails received at that other address I want to include the >> > internal >> > group address as a BCC. I'd rather have it in the BCC section and not >> > the >> > TO >> > or CC because I don't want our internal group email address floating >> > around >> > out there. >> > >> > When I enter the group email into the BCC section I get this error when >> > I >> > try to apply the rule, "One or more rules could not be uploaded to >> > exchange >> > server and have been deactivated. This could be because some of the >> > parameters are not supported or there is insufficient space to store >> > all >> > of >> > your rules." >> > >> > I know the issue is not insufficient space, that is the only rule and I >> > think after exporting the rules the file size is a whole 4kb. I'm >> > thinking >> > I'm missing a setting on the exchange server somewhere to allow BCC, >> > but I >> > can't find it. >> > >> > If the BCC just can't work, is there a way to set up an alert that only >> > emails the internal group and does not automatically respond to the >> > sender? >> > >> > The Outlook client is 2003 and the exchange system manager is >> > 6.5.7638.1. >>
From: pritchj on 5 Apr 2010 17:09 I read on another forum to export the rule to find out the size, so that's where I got that idea. I already tried the /cleanrules command, it still doesn't work. I even manually added the rule back in instead of just importing it and it still gives me that error. I don't see how the rule can be so large, all it says is "place a copy of this email in a specified folder and auto-respond with a specific message." I have way more rules on my work email account than that and don't have any issues. The thing that makes me believe it is not a size issue is because the only difference between the way I have it right now and the way I want it is having the address that is in the TO field in the BCC field. Why would that impact the size of the rule? Either there is nothing in the TO field and something in BCC or the other way around. It isn't like I'm adding anything to the rule by changing the field I put the address in. This client is Outlook 2003 and is the only client with the email address set up on it, so there is no switching around between versions. This should be simple, it's driving me crazy. "Diane Poremsky [MVP]" wrote: > I don't think the exported file size matters - if the rule is large, it > could take up a lot of space. > > Export the rule and use the /cleanrules command to clean both the client and > server then import the rule. See if it works. It's possible the client rules > are out of sync with the server rules, especially if you've ever switched > back and forth between Outlook 2003 or newer and Outlook 2002 or older. > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com/ > > Outlook Tips by email: > mailto:dailytips-subscribe-request(a)lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > > Do you sync your mailbox with a smartphone or pda? > http://forums.slipstick.com/showthread.php?t=39473 > > "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message > news:AFE62737-C7A5-4AC9-AEAB-D4941D5FC341(a)microsoft.com... > > I knew that question was coming because of all the research I've done and > > already answered that in my 3rd paragraph. I feel like I'm missing a > > setting > > on the server somewhere, but I don't even know where to begin looking. > > > > "that is the only rule and I think after exporting the rules the file size > > is a whole 4kb." > > > > "Diane Poremsky [MVP]" wrote: > > > >> How many rules do you have? Exchange 2003 and older have a limit of 32kb > >> storage space for rules- this is about 10 in Outlook 2003. > >> See http://www.slipstick.com/rules/32kb.asp > >> > >> -- > >> Diane Poremsky [MVP - Outlook] > >> Outlook Tips: http://www.outlook-tips.net/ > >> Outlook & Exchange Solutions Center: http://www.slipstick.com/ > >> > >> Outlook Tips by email: > >> mailto:dailytips-subscribe-request(a)lists.outlooktips.net > >> > >> EMO - a weekly newsletter about Outlook and Exchange: > >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > >> > >> Do you sync your mailbox with a smartphone or pda? > >> http://forums.slipstick.com/showthread.php?t=39473 > >> > >> > >> > >> "pritchj" <pritchj(a)discussions.microsoft.com> wrote in message > >> news:1805845C-6D80-450E-BD06-77F37F053CD1(a)microsoft.com... > >> > We have an address here that we set up for people to email requests to. > >> > I > >> > set up a rule to automatically have the server respond to the sender > >> > with > >> > a > >> > message so they know we received it along with some other details in > >> > there. > >> > We have a group of people who all work on those requests and to notify > >> > them > >> > of the emails received at that other address I want to include the > >> > internal > >> > group address as a BCC. I'd rather have it in the BCC section and not > >> > the > >> > TO > >> > or CC because I don't want our internal group email address floating > >> > around > >> > out there. > >> > > >> > When I enter the group email into the BCC section I get this error when > >> > I > >> > try to apply the rule, "One or more rules could not be uploaded to > >> > exchange > >> > server and have been deactivated. This could be because some of the > >> > parameters are not supported or there is insufficient space to store > >> > all > >> > of > >> > your rules." > >> > > >> > I know the issue is not insufficient space, that is the only rule and I > >> > think after exporting the rules the file size is a whole 4kb. I'm > >> > thinking > >> > I'm missing a setting on the exchange server somewhere to allow BCC, > >> > but I > >> > can't find it. > >> > > >> > If the BCC just can't work, is there a way to set up an alert that only > >> > emails the internal group and does not automatically respond to the > >> > sender? > >> > > >> > The Outlook client is 2003 and the exchange system manager is > >> > 6.5.7638.1. > >> > . >
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