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From: Gene. on 29 Mar 2010 09:10
Hello folks
I am experiencing next problem: When I run Windows Update, I am getting a
message that One of the services - turns out Automatic Update - is disabled.
I enable it and re-run update and again getting the same message.
When I looked at the services - it's disabled again.
I tried to disable Antivirus, it does not help.
Any clues?
From: Shenan Stanley on 29 Mar 2010 10:33
Gene. wrote:
> I am experiencing next problem: When I run Windows Update, I am
> getting a message that One of the services - turns out Automatic
> Update - is disabled. I enable it and re-run update and again
> getting the same message.
> When I looked at the services - it's disabled again.
> I tried to disable Antivirus, it does not help.
> Any clues?

Same as your last question - but to you...

Any Clues?

- Operating system in question?
- Service Pack level of said operating system?
- What has your research turned up/have you done beyond what you have given
(keep flipping that switch back on...)?
- What changed between it working and it not working?
- What antivirus software are you running now and what antivirus software
has *ever* been on that machine to your knowledge?
- What antispyware/antiadware applications do/have you used in the
past/currently use?

Help us help you. ;-)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: Ǝиçεl on 29 Mar 2010 11:08
Hello Gene,

Please include what Operating System and Service Pack level are you using?,
and perhaps what other antivirus or antimalware software you may have
installed, Security suite and firewall, etc. etc.

http://support.microsoft.com/kb/555375


Error message when you use Windows Update or Microsoft Update Web sites
to install updates: 0x80070424
<http://support.microsoft.com/kb/968002/>



If no joy, click the Start orb, in the Start Search field type in

cmd

Right click cmd.exe and choose 'Run as administer'. Follow the prompts
to allow the Command Prompt to run.

At the prompt, type in the below and press Enter after *each* command

regsvr32 wuaueng.dll

exit

Restart the system and see if it can update now.



No joy... then

It would be a good idea to scan.

I recommend downloading and installing
MalwareBytes' Antimalware (MBAM) and
SUPERAntiSpywaяe (SAS).

Do a full scan with MalwaяeBytes' and
SUPERAntiSpywaяe.

<http://www.superantispyware.com/>
After the software (SAS) is updated, it is suggested scanning the system in
Safe Mode.

Reboot
-=-

<http://www.malwarebytes.org/mbam.php>
After the software (MBAM) is updated, it is suggested scanning the system in
Regular Mode.

Reboot
-=-

Both free versions of MBAM and SAS are on-demand scanners and offer no
'real-time' protection. Keep them installed and use them as
'second-opinion' scanner which is purposely (by design) recommended by
their respective authoяs.
-=-


Please let us know what fixes the problem or if the pяoblem remains
-=-


Good luck


Ǝиçεl
-=-


"Gene." wrote:

> Hello folks
> I am experiencing next problem: When I run Windows Update, I am getting a
> message that One of the services - turns out Automatic Update - is disabled.
> I enable it and re-run update and again getting the same message.
> When I looked at the services - it's disabled again.
> I tried to disable Antivirus, it does not help.
> Any clues?
From: Gene. on 29 Mar 2010 12:47
Here are answers on your questions. I tried to run:

regsvr32 wuaueng.dll

it did not help.


"Shenan Stanley" wrote:

> Gene. wrote:
> > I am experiencing next problem: When I run Windows Update, I am
> > getting a message that One of the services - turns out Automatic
> > Update - is disabled. I enable it and re-run update and again
> > getting the same message.
> > When I looked at the services - it's disabled again.
> > I tried to disable Antivirus, it does not help.
> > Any clues?
>
> Same as your last question - but to you...
>
> Any Clues?
>
> - Operating system in question?
XP professional
> - Service Pack level of said operating system?
SP3
> - What has your research turned up/have you done beyond what you have given
I found other people had similar problem and registration of related dll did
not help.

> (keep flipping that switch back on...)?
> - What changed between it working and it not working?
I do not remember it ever worked.
> - What antivirus software are you running now and what antivirus software
CA Security Center.
> has *ever* been on that machine to your knowledge?
> - What antispyware/antiadware applications do/have you used in the
> past/currently use?
No other antiviruses or anything of this kind has been installed before.
>
> Help us help you. ;-)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
From: Gene. on 29 Mar 2010 12:52
.... Here is a fragment of output I get when i try to run it. Before I run
update, I check and make sure all 3 services are up and running.

[Error number: 0x8024001E]
The site cannot continue because one or more of these Windows services is
not running:

Automatic Updates (allows the site to find, download and install
high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more
quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with
troubleshooting, if needed)


"Shenan Stanley" wrote:

> Gene. wrote:
> > I am experiencing next problem: When I run Windows Update, I am
> > getting a message that One of the services - turns out Automatic
> > Update - is disabled. I enable it and re-run update and again
> > getting the same message.
> > When I looked at the services - it's disabled again.
> > I tried to disable Antivirus, it does not help.
> > Any clues?
>
> Same as your last question - but to you...
>
> Any Clues?
>
> - Operating system in question?
> - Service Pack level of said operating system?
> - What has your research turned up/have you done beyond what you have given
> (keep flipping that switch back on...)?
> - What changed between it working and it not working?
> - What antivirus software are you running now and what antivirus software
> has *ever* been on that machine to your knowledge?
> - What antispyware/antiadware applications do/have you used in the
> past/currently use?
>
> Help us help you. ;-)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
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