BT Line fault?
in [UK Mobile]
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From: Tony on 3 Jun 2006 17:57 Hi, Some time ago I called BT about my lack of being able to get higher speed broadband. They did a test of the line and rang me back saying that the line showed to have a fault. Then they asked me if the line had anything connected to it. Of course it did, I was talking to the BT person using a telephone connected to the line for starters. The line also had an active ADSL connection running at the time of the test, as well as at least 3 more phones connected to the line. My questions are: 1. Would the line automatically show a fault if any equipment was plugged into the line at the time of the test? 2. Would the line show a fault if ADSL was enabled on the line (which it was at the time) 3. Would the line show a fault if ADSL was connected and active at the time of the line test (which again, it was). Our linebox is NOT one from BT and it was fitted in the early to mid 80's If I remember correctly (to enable use of a more modern phone, replacing a wired box). 4. Is it likely an old linebox would cause the line to show a fault? 5. Could it be old linebox that needs replacing that is causing the problems? 6. How do BT assess the quality of the line and how often are the records updated? 7. When I check for available broadband speeds on http://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome am I getting a realtime result, or something that is down on record and may be old? What I mean really is, if the line improved at different times during the day and I checked this site at different times, would the results vary? The line in question has been installed since 1979 with no maintenance by BT whatsoever since that date. I would apprecite your comments/advice on the above. Thanks Tony
From: Tony on 3 Jun 2006 18:00 Sorry wrong group : ( But if you have any advice on the problem, please feel free to reply. Thanks
From: Ian C on 3 Jun 2006 22:46 "Tony" <privateaddress7764(a)mail-me-not.net> wrote in message news:4eeeu7F1ddpnkU1(a)individual.net... > Hi, > > Some time ago I called BT about my lack of being able to get higher speed > broadband. They did a test of the line and rang me back saying that the > line showed to have a fault. Then they asked me if the line had anything > connected to it. Of course it did, I was talking to the BT person using a > telephone connected to the line for starters. The line also had an active > ADSL connection running at the time of the test, as well as at least 3 > more > phones connected to the line. > > My questions are: > Wouldn't it have made more sense to ask BT - you were speaking to them! They could have given you the answers and gone through tests with you by unplugging equipment you have etc. Phone BT back. No one here can do it unless they call in for a cup of tea.
From: Tony on 4 Jun 2006 04:28 "Ian C" <ilc(a)btnet.com> wrote in message news:SPrgg.1312$1Z2.371(a)newsfe7-win.ntli.net... > > "Tony" <privateaddress7764(a)mail-me-not.net> wrote in message > news:4eeeu7F1ddpnkU1(a)individual.net... > > Hi, > > > > Some time ago I called BT about my lack of being able to get higher speed > > broadband. They did a test of the line and rang me back saying that the > > line showed to have a fault. Then they asked me if the line had anything > > connected to it. Of course it did, I was talking to the BT person using a > > telephone connected to the line for starters. The line also had an active > > ADSL connection running at the time of the test, as well as at least 3 > > more > > phones connected to the line. > > > > My questions are: > > > Wouldn't it have made more sense to ask BT - you were speaking to them! No, not at all - a useless bunch from my experience.
From: Jono on 4 Jun 2006 09:47 Tony submitted this idea : > "Ian C" <ilc(a)btnet.com> wrote in message > news:SPrgg.1312$1Z2.371(a)newsfe7-win.ntli.net... >> >> "Tony" <privateaddress7764(a)mail-me-not.net> wrote in message >> news:4eeeu7F1ddpnkU1(a)individual.net... >>> Hi, >>> >>> Some time ago I called BT about my lack of being able to get higher speed >>> broadband. They did a test of the line and rang me back saying that the >>> line showed to have a fault. Then they asked me if the line had anything >>> connected to it. Of course it did, I was talking to the BT person using a >>> telephone connected to the line for starters. The line also had an active >>> ADSL connection running at the time of the test, as well as at least 3 >>> more >>> phones connected to the line. >>> >>> My questions are: >>> >> Wouldn't it have made more sense to ask BT - you were speaking to them! > > No, not at all - a useless bunch from my experience. Although, if you would like 6 different answers, all you have to do is ring 5 or 6 times.........
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