Backup error 0X80070458
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From: Johnse on 2 Sep 2005 12:26 My backups were running great untill I installed windows updates at the end of July. Since then my backup failed unless I rebooted every day. I installed SBS SP1 because it looked like that would fix my backup issues. It didn't. Same deal. I can backup to a file, not to tape unless I reboot. Is there any solution or do I have to purchase Veritas Backup Exec or Brighstor Arcserve? This is what I get: Backup Runner started. NTMS session started successfully. EnumerateNtmsObject(NTMS_LIBRARY) succeeded. Will enumerate on 6 media libraries found. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. Found an enabled library. InventoryNtmsLibrary(NtmsInventoryOmid) succeeded. Identify Media completed EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded. Will enumerate on 0 media types found. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. Found an enabled library. InventoryNtmsLibrary(NtmsInventoryOmid) succeeded. Identify Media completed EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded. Will enumerate on 0 media types found. Unable to detect tape drive or tape media. GetTapeMediaPoolName failed. (0x80070458) GetBackupDestination failed. (0x80070458) LaunchNTBackup failed. (0x80070458) NTBackup finished the backup with errors. For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414 Backup ended at Friday, September 02, 2005 11:14 AM Backup error finished with error code 0X80070458.
From: v-crinal on 4 Sep 2005 23:24 Hi Johnse, Thank you for posting in SBS newsgroup. From your problem description, I understand this issue to be: you could not successfully backup your SBS server with SBS backup wizard or NTbackup utility. From the backup log, obviously, this issue is caused by that following procedure call cannot be fulfilled. GetTapeMediaPoolName failed. (0x80070458) GetBackupDestination failed. (0x80070458) LaunchNTBackup failed. (0x80070458) Translated from error code library, 0x80070458 is for ERROR_NO_MEDIA_IN_DRIVE which means there is no media in drive. From this error, we can know there could be two possible cause of this issue. 1. There is actually no tape in the tape device and it is not correctly mounted. 2. The tape device is not Listed as Compatible Device with Windows Server 2003 system. There is compatibility issue that the device cannot be correctly recognized by the system. Please check if the backup device is in the HCL list: http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=h ardwarehome To narrow down the problem, would you please help me collect the following information? 1. Have you clicked the "Mark as Clean" item? If not, please doing so and trying again 2. What's the exact model of your tape drive? 3. If you put in a new tape does it start working? 4. If you backup to lacal hardware does it work? 5. If you run NTBackup manually with the same tape, are you able to backup to it? 6. Clean the tape drive, does it help? 7. This issue can occur if the RSM database gets corrupted. Is there any RSM error in event log? Please try the steps below and see how it goes: 1) Remove the tape drive from Device Manager. 2) Remove the tape device from RSM. 3) Do a scan for hardware changes in Device Manager. 4) Device Manager should re-detect the device and install it. RSM should automatically install it a few minutes after that. 5) Attempt an inventory from a tape with backup data after RSM has re-detected and installed the device. 8. Please gather the latest NTbackup, SBS Backuprunner logs and Application log, compress them to a ZIP file, and then send it to me at v-crinal(a)microsoft.com for analysis: 1) Application, System logs around time of failure 2) The Backupxx.log files in the folder 'C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data'. Note: Before reproduce the problem, please open NTBACKUP, click "Tools"->"Options" and then check "Detailed" on the "Backup Log" tab. Then reproduce this issue and send the backup log to me (Tools->Report). 3) The Sbsbackuplog0x.log files which can be located under the folder '%sbsprogramdir%\Support\Backup Logs'. The following KB artilces are for your reference: 831664 "The requested media failed to mount" error message when you try to http://support.microsoft.com/?id=831664 840754 Backups on Windows Small Business Server 2003 may use more backup media http://support.microsoft.com/?id=840754 839591 A scheduled backup task unexpectedly quits in Windows Server 2003 when http://support.microsoft.com/?id=839591 If you have any questions or concerns related to this issue, please let me know. I appreciate your time and look forward to hearing from you. Best regards, Crina Li (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. 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Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Thread-Topic: Backup error 0X80070458 From: =?Utf-8?B?Sm9obnNl?= <Johnse(a)discussions.microsoft.com> | Subject: Backup error 0X80070458 | Date: Fri, 2 Sep 2005 09:26:01 -0700 || Newsgroups: microsoft.public.windows.server.sbs | | | My backups were running great untill I installed windows updates at the end | of July. Since then my backup failed unless I rebooted every day. I | installed SBS SP1 because it looked like that would fix my backup issues. It | didn't. Same deal. I can backup to a file, not to tape unless I reboot. Is | there any solution or do I have to purchase Veritas Backup Exec or Brighstor | Arcserve? This is what I get: | | Backup Runner started. | NTMS session started successfully. | EnumerateNtmsObject(NTMS_LIBRARY) succeeded. | Will enumerate on 6 media libraries found. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | Found an enabled library. | InventoryNtmsLibrary(NtmsInventoryOmid) succeeded. | Identify Media completed | EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded. | Will enumerate on 0 media types found. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | GetNtmsObjectInformation(NtmsLibraryInfo) succeeded. | Found an enabled library. | InventoryNtmsLibrary(NtmsInventoryOmid) succeeded. | Identify Media completed | EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded. | Will enumerate on 0 media types found. | Unable to detect tape drive or tape media. | GetTapeMediaPoolName failed. (0x80070458) | GetBackupDestination failed. (0x80070458) | LaunchNTBackup failed. (0x80070458) | NTBackup finished the backup with errors. | | For more information about failed backups, see the article on | troubleshooting your backup at the following Web page: | http://go.microsoft.com/fwlink/?LinkId=18414 | | Backup ended at Friday, September 02, 2005 11:14 AM | Backup error finished with error code 0X80070458. | |
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