Backup fails suspect VSS problem
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From: Nick on 2 Jan 2007 09:07 Since restoring our server after a no-boot total failure, system state backup fails with the following errors: Error: Could not access portions of directory System State\COM+ Class Registration Database. You may not have permission to open the file, or the directory may be missing or damaged. Please contact the owner or administrator. Error: Could not access portions of directory System State\Registry. You may not have permission to open the file, or the directory may be missing or damaged. Please contact the owner or administrator. We also see the following event log errors Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7011 Date: 02/01/2007 Time: 10:03:29 User: N/A Computer: SERVER Description: Timeout (30000 milliseconds) waiting for a transaction response from the NtFrs service. Event Type: Error Event Source: VolSnap Event Category: None Event ID: 14 Date: 02/01/2007 Time: 10:03:27 User: N/A Computer: SERVER Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:. Anyone suggest how to solve this, before the crash our backup worked fine? Thanks, Nick In case it is relevant - a brief explanation of the server crash: Intermittant lockups and various disk problems with the hardware mirrored drives. Complete failure of RAID controller - can still boot from source disk but not as part of RAID array. Replaced mothboard with onboard RAID controller. Server worked fine for about five days. Server BSOD, pulled power now will not boot, seriously dead server. Safe mode and all other recovery modes failed. Safe mode locks-up after acpitabl.dat Reset BIOS to factory defaults. Recovery console now boots. Copy in older update.sys, this now allows boot but with large amount of errors. Recover server, partly from tape, partly by fixing various individual problems.
From: Kerry Brown on 2 Jan 2007 09:45 After replacing the motherboard did you do a repair install? http://support.microsoft.com/kb/816579/en-us -- Kerry Brown Microsoft MVP - Shell/User http://www.vistahelp.ca "Nick" <NoSpam(a)Nowhere.com> wrote in message news:etfoidnLHHA.4384(a)TK2MSFTNGP03.phx.gbl... > Since restoring our server after a no-boot total failure, system state > backup fails with the following errors: > > Error: Could not access portions of directory System State\COM+ Class > Registration Database. > You may not have permission to open the file, or the directory may be > missing or damaged. > Please contact the owner or administrator. > > Error: Could not access portions of directory System State\Registry. > You may not have permission to open the file, or the directory may be > missing or damaged. > Please contact the owner or administrator. > > We also see the following event log errors > > > > Event Type: Error > > Event Source: Service Control Manager > > Event Category: None > > Event ID: 7011 > > Date: 02/01/2007 > > Time: 10:03:29 > > User: N/A > > Computer: SERVER > > Description: > > Timeout (30000 milliseconds) waiting for a transaction response from the > NtFrs service. > > > > > > Event Type: Error > > Event Source: VolSnap > > Event Category: None > > Event ID: 14 > > Date: 02/01/2007 > > Time: 10:03:27 > > User: N/A > > Computer: SERVER > > Description: > > The shadow copies of volume C: were aborted because of an IO failure on > volume C:. > > > > Anyone suggest how to solve this, before the crash our backup worked fine? > > Thanks, > Nick > > > In case it is relevant - a brief explanation of the server crash: > Intermittant lockups and various disk problems with the hardware > mirrored drives. > Complete failure of RAID controller - can still boot from source disk > but not as part of RAID array. > Replaced mothboard with onboard RAID controller. > Server worked fine for about five days. > Server BSOD, pulled power now will not boot, seriously dead server. > Safe mode and all other recovery modes failed. > Safe mode locks-up after acpitabl.dat > Reset BIOS to factory defaults. > Recovery console now boots. > Copy in older update.sys, this now allows boot but with large amount of > errors. > Recover server, partly from tape, partly by fixing various individual > problems. > >
From: Nick on 2 Jan 2007 11:45
Hi Kerry, No did not do actually need to do an inplace upgrade, once update.sys had been replaced with the older version we had a bootable windows partition so restored over the top of the existing. Reinstalling from scratch would leave them offline for an awfully long time, remembering that there is then also service pack 1 to install and all the rest that came with that, not to mention all the other software, configuration changes and various fixes which have since been applied. Nick "Kerry Brown" <kerry(a)kdbNOSPAMsys-tems.c*a*m> wrote in message news:u9Ng3ynLHHA.536(a)TK2MSFTNGP02.phx.gbl... > After replacing the motherboard did you do a repair install? > > http://support.microsoft.com/kb/816579/en-us > > -- > Kerry Brown > Microsoft MVP - Shell/User > http://www.vistahelp.ca > > > "Nick" <NoSpam(a)Nowhere.com> wrote in message > news:etfoidnLHHA.4384(a)TK2MSFTNGP03.phx.gbl... >> Since restoring our server after a no-boot total failure, system state >> backup fails with the following errors: >> >> Error: Could not access portions of directory System State\COM+ Class >> Registration Database. >> You may not have permission to open the file, or the directory may be >> missing or damaged. >> Please contact the owner or administrator. >> >> Error: Could not access portions of directory System State\Registry. >> You may not have permission to open the file, or the directory may be >> missing or damaged. >> Please contact the owner or administrator. >> >> We also see the following event log errors >> >> >> >> Event Type: Error >> >> Event Source: Service Control Manager >> >> Event Category: None >> >> Event ID: 7011 >> >> Date: 02/01/2007 >> >> Time: 10:03:29 >> >> User: N/A >> >> Computer: SERVER >> >> Description: >> >> Timeout (30000 milliseconds) waiting for a transaction response from the >> NtFrs service. >> >> >> >> >> >> Event Type: Error >> >> Event Source: VolSnap >> >> Event Category: None >> >> Event ID: 14 >> >> Date: 02/01/2007 >> >> Time: 10:03:27 >> >> User: N/A >> >> Computer: SERVER >> >> Description: >> >> The shadow copies of volume C: were aborted because of an IO failure on >> volume C:. >> >> >> >> Anyone suggest how to solve this, before the crash our backup worked >> fine? >> >> Thanks, >> Nick >> >> >> In case it is relevant - a brief explanation of the server crash: >> Intermittant lockups and various disk problems with the hardware >> mirrored drives. >> Complete failure of RAID controller - can still boot from source disk >> but not as part of RAID array. >> Replaced mothboard with onboard RAID controller. >> Server worked fine for about five days. >> Server BSOD, pulled power now will not boot, seriously dead server. >> Safe mode and all other recovery modes failed. >> Safe mode locks-up after acpitabl.dat >> Reset BIOS to factory defaults. >> Recovery console now boots. >> Copy in older update.sys, this now allows boot but with large amount >> of errors. >> Recover server, partly from tape, partly by fixing various individual >> problems. >> >> > |