Blackberry Professional Errors
in [Microsoft Exchange]
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From: David on 4 Dec 2008 10:10 We have Exchange 2007 and Blackberry Professional Server version 4.1.4.3. We have one user that is not receiving 1/2 of his email on his blackberry. We have 10 other users that are working fine. The mail is coming into Exchange fine. I am posting here because RIM has not been able to figure out the problem and I'm wondering if this user may have a problem with his Exchange mailbox. I examined the Blackberry Logs and I found this error very rarely occurs for some users, but for the user that has the missing mail it occurs all the time. Has anyone seen this before? I tried googling it but I didn't find anything helpful. How would I know if the user is having issues with his mailbox? How would I repair it? [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed [40405] (12/03 08:52:05.627):{0xCC4} {user(a)domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed Thanks, Dave
From: Frank Burrow on 4 Dec 2008 11:11 On Dec 4, 10:10 am, "David" <da...(a)david.com> wrote: > We have Exchange 2007 and Blackberry Professional Server version 4.1.4.3. > We have one user that is not receiving 1/2 of his email on his blackberry.. > We have 10 other users that are working fine. The mail is coming into > Exchange fine. I am posting here because RIM has not been able to figure > out the problem and I'm wondering if this user may have a problem with his > Exchange mailbox. I examined the Blackberry Logs and I found this error > very rarely occurs for some users, but for the user that has the missing > mail it occurs all the time. Has anyone seen this before? I tried googling > it but I didn't find anything helpful. How would I know if the user is > having issues with his mailbox? How would I repair it? > > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > > Thanks, > > Dave Dave, I have had so many problems with these myself. Mostly, I find that each carrier has its own quirks and pains!! My last BB I activated for myself took 6 tries and two days to complete. It was awful! Here is what I recommend. 1. Make sure your users bb is upgraded to the latest software release. Even if you are .1 away, update it. 2. Erase the phone to scratch. If he is going to lose stuff, have him connect it to a pc first. 3. Re-create his BB user with a new PIN. 4. Re-send his service books from his carrier. (Wait about 20 minutes) 5. Re-do enterprise activation. 6. If issues, have the BB Server resend service books now. Sometimes, you have to delete the ical and resend it. Can be a pain. If I follow this ANNOYING, TIME-CONSUMING process, I usually get good results. Good Luck, Frank
From: David on 4 Dec 2008 11:17
Thanks Frank. I will try this. I just thing it's really odd how only one user is experiencing this. You don't think that it has anything to do with his mailbox in Exchange? "Frank Burrow" <fburrow(a)gmail.com> wrote in message news:3fc19cb3-5757-43d6-a248-296c6958ad63(a)a29g2000pra.googlegroups.com... On Dec 4, 10:10 am, "David" <da...(a)david.com> wrote: > We have Exchange 2007 and Blackberry Professional Server version 4.1.4.3. > We have one user that is not receiving 1/2 of his email on his blackberry. > We have 10 other users that are working fine. The mail is coming into > Exchange fine. I am posting here because RIM has not been able to figure > out the problem and I'm wondering if this user may have a problem with his > Exchange mailbox. I examined the Blackberry Logs and I found this error > very rarely occurs for some users, but for the user that has the missing > mail it occurs all the time. Has anyone seen this before? I tried googling > it but I didn't find anything helpful. How would I know if the user is > having issues with his mailbox? How would I repair it? > > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > [40405] (12/03 08:52:05.627):{0xCC4} {u...(a)domain.com} > MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) > failed > > Thanks, > > Dave Dave, I have had so many problems with these myself. Mostly, I find that each carrier has its own quirks and pains!! My last BB I activated for myself took 6 tries and two days to complete. It was awful! Here is what I recommend. 1. Make sure your users bb is upgraded to the latest software release. Even if you are .1 away, update it. 2. Erase the phone to scratch. If he is going to lose stuff, have him connect it to a pc first. 3. Re-create his BB user with a new PIN. 4. Re-send his service books from his carrier. (Wait about 20 minutes) 5. Re-do enterprise activation. 6. If issues, have the BB Server resend service books now. Sometimes, you have to delete the ical and resend it. Can be a pain. If I follow this ANNOYING, TIME-CONSUMING process, I usually get good results. Good Luck, Frank |