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From: visuals4u on 28 Dec 2009 00:50
Sorry,

I do have Service Pack 3 installed. (version 5.1 Build
2600.xpsp.sp3-qfe.090804-1456: Service Pack 3). Also, I have AVG Free version
9.0. The computer originally came with a Norton trial, but that has expired.

Lastly, I am no longer getting the 0x0000008E error messages. That was the
first one referenced when the blue screens started.

"PA Bear [MS MVP]" wrote:

> <QP>
> 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
> A kernel mode program generated an exception which the error handler didn't
> catch. These are nearly always hardware compatibility issues (which
> sometimes means a driver issue or a need for a BIOS upgrade).
> </QP>
> Source: http://aumha.org/a/stop.htm
>
> Also see http://msdn.microsoft.com/en-gb/library/ms794023.aspx
>
> Are you still getting a STOP 0x0000008E error when the computer BSODs?
>
> Why hasn't SP3 been installed by now?
>
> Are you running AVG Free v9.0 or...?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> The above notwithstanding...
>
> > Can someone give me step-by-step directions on what to do when I insert
> > the disk?
>
> HOW TO do a clean install of WinXP: See
> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
> http://support.microsoft.com/kb/978307
>
> After the clean install, you'll have the equivalent of a "new computer" so
> take care of everything on the following page before otherwise connecting
> the machine to the internet or a network and before using a USB key that
> isn't brand-new or hasn't been freshly formatted:
>
> 5 steps to help protect your new computer before you go online
> http://www.microsoft.com/protect/computer/advanced/xppc.mspx
>
> Other helpful references include:
>
> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
> (after a clean install)
> http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c
>
> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
> clean install)
> http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
>
> NB: Any Norton or McAfee free-trial will be reinstalled (but invalid) when
> Windows is reinstalled. One MUST uninstall the free-trial and download/run
> the appropriate removal tool before installing any Windows Service Packs or
> IE upgrades and before installing a new anti-virus application (e.g.,
> Avast), which will require WinXP SP2 or SP3 to install anyway.
>
> Norton Removal Tool
> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>
> McAfee Consumer Products Removal Tool
> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> visuals4u wrote:
> > I started getting blue screens about two months ago. Originally, the tech
> > said it was due to K9 software I had on the computer to keep my kids from
> > going to certain websites. So, he fixed it "supposedly" and I removed the
> > software. At that time the error was 0x0000008E.
> >
> > I have an HP A1102N desktop computer with Windows XP Home Edition. It has
> > the .2600 Service Pack 2 version and AVG FREE anti-virus software.
> >
> > When it happened again, I took it back to him because it was still under
> > their warranty due to the repair. At this time, he said it was just a
> > couple
> > of errors and he corrected it. I don't recall what he referenced. I was
> > concerned, because I know this should not be continuously happening.
> > However, he said this happens sometimes with Windows.
> >
> > Then, last Tuesday I took it in. The computer went to blue screen again
> > while I was watching a streaming online movie. The technician said there
> > was
> > an error due to a temporary file associated with that and something else
> > and
> > corrected it with a simple "Windows overlay."
> >
> > When the blue screen appeared on Christmas Eve, it referenced the
> > rdbss.sys
> > file. I believe he said to follow the prompts once I insert the disk and
> > type into the DOS screen that will appear, but at this point I don't want
> > to do anything wrong.
> >
> > I checked the event viewer and both Application andf System have thousands
> > of events, not all errors. Here's what shows from the past week:
> > Application -
> > 12/23 9:05PM - Hanging application WINWORD.EXE, version 11.0.8313.0, hang
> > module hungapp, version 0.0.0.0, hung address 0x00000000.
> >
> > 12/23 8:47PM - Hanging application WINWORD.EXE...
> >
> > 12/20 11:09PM - Hanging application IEXPLORE.EXE, version 8.0.6001.18702,
> > hang module hungapp, version 0.0.0.0, hung address 0x00000000.
> >
> > 12/20 8:51PM - Hanging application WINWORD.EXE...
> >
> > 12/20 8:50PM - Hanging application EXCEL.EXE, version 11.0.8316.0 hang
> > module hungapp, version 0.0.0.0, hung address 0x00000000.
> >
> > System -
> > 12/27 10:54AM - Akamai NetSession Interface service terminated
> > unexpectedly.
> > It has done this 1 time(s). The following corrective action will be taken
> > in
> > 1000 milliseconds. Restart the service.
> >
> > 12/27 10:54AM - The hpdj service failed to start due to the following
> > error:
> > The system cannot find the file specified. Source - Service Control
> > Manager
> >
> > 12/25 12:18AM The server was unable to allocate from the system nonpaged
> > pool because the pool was empty.
> >
> > 12/24 9:03AM - hpdj...
> >
> > 12/23 3:34PM - hpdj...
> >
> > 12/23 2:50PM - THe volume ID for C: has been reset since it was a
> > duplicate
> > of that on F: This volume ID is used by Distributed Link Tracking to
> > automatically repair file links, such as Shell Shortcuts and OLE links,
> > when
> > for some reason those links become broken.
> >
> > 12/23 12:35PM - hpdj...
> >
> > 12/23 12:33PM - hpdj...
> >
> > 12/23 12:12 to 12:14AM - Warning. An error was detected on device
> > \Device\Harddisk0\D during a paging operation.
> >
> > Also, Errors. The device, \Device\Ide\IdePort2, did not respond within the
> > timeoout period. Source - atapi
> >
> > These two happened multiple times one after another.
> >
> > 12/22 8:13AM - hpdj...
> >
> > Let me know what this could mean.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >> Post the STOP error number (e.g., 0X000000F4).
> >>
> >> visuals4u wrote:
> >>> Just rec'd a blue screen on Thursday that references the file -
> >>> rdbss.sys.
> >>> I
> >>> have rec'd a Windows XP disk from the repair tech that worked on my
> >>> computer
> >>> on Tuesday. Said it could be used if I rec'd another blue screen. Can
> >>> someone give me step-by-step directions on what to do when I insert the
> >>> disk?
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 28 Dec 2009 01:53
> ...The computer originally came with a Norton trial, but that has expired.

Norton applications are /notorious/ for not uninstalling cleanly!

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.


visuals4u wrote:
> Sorry,
>
> I do have Service Pack 3 installed. (version 5.1 Build
> 2600.xpsp.sp3-qfe.090804-1456: Service Pack 3). Also, I have AVG Free
> version
> 9.0. The computer originally came with a Norton trial, but that has
> expired.
>
> Lastly, I am no longer getting the 0x0000008E error messages. That was the
> first one referenced when the blue screens started.
>
> "PA Bear [MS MVP]" wrote:
>
>> <QP>
>> 0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
>> A kernel mode program generated an exception which the error handler didn't
>> catch. These are nearly always hardware compatibility issues (which
>> sometimes means a driver issue or a need for a BIOS upgrade).
>> </QP>
>> Source: http://aumha.org/a/stop.htm
>>
>> Also see http://msdn.microsoft.com/en-gb/library/ms794023.aspx
>>
>> Are you still getting a STOP 0x0000008E error when the computer BSODs?
>>
>> Why hasn't SP3 been installed by now?
>>
>> Are you running AVG Free v9.0 or...?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> The above notwithstanding...
>>
>>> Can someone give me step-by-step directions on what to do when I insert
>>> the disk?
>>
>> HOW TO do a clean install of WinXP: See
>> http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1
>> in
>> http://support.microsoft.com/kb/978307
>>
>> After the clean install, you'll have the equivalent of a "new computer"
>> so
>> take care of everything on the following page before otherwise connecting
>> the machine to the internet or a network and before using a USB key that
>> isn't brand-new or hasn't been freshly formatted:
>>
>> 5 steps to help protect your new computer before you go online
>> http://www.microsoft.com/protect/computer/advanced/xppc.mspx
>>
>> Other helpful references include:
>>
>> HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
>> (after a clean install)
>> http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c
>>
>> HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
>> clean install)
>> http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b
>>
>> NB: Any Norton or McAfee free-trial will be reinstalled (but invalid)
>> when
>> Windows is reinstalled. One MUST uninstall the free-trial and
>> download/run
>> the appropriate removal tool before installing any Windows Service Packs
>> or
>> IE upgrades and before installing a new anti-virus application (e.g.,
>> Avast), which will require WinXP SP2 or SP3 to install anyway.
>>
>> Norton Removal Tool
>>
>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>>
>> McAfee Consumer Products Removal Tool
>>
>> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
>> -- ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> visuals4u wrote:
>>> I started getting blue screens about two months ago. Originally, the
>>> tech
>>> said it was due to K9 software I had on the computer to keep my kids
>>> from
>>> going to certain websites. So, he fixed it "supposedly" and I removed
>>> the
>>> software. At that time the error was 0x0000008E.
>>>
>>> I have an HP A1102N desktop computer with Windows XP Home Edition. It
>>> has
>>> the .2600 Service Pack 2 version and AVG FREE anti-virus software.
>>>
>>> When it happened again, I took it back to him because it was still under
>>> their warranty due to the repair. At this time, he said it was just a
>>> couple
>>> of errors and he corrected it. I don't recall what he referenced. I was
>>> concerned, because I know this should not be continuously happening.
>>> However, he said this happens sometimes with Windows.
>>>
>>> Then, last Tuesday I took it in. The computer went to blue screen again
>>> while I was watching a streaming online movie. The technician said there
>>> was
>>> an error due to a temporary file associated with that and something else
>>> and
>>> corrected it with a simple "Windows overlay."
>>>
>>> When the blue screen appeared on Christmas Eve, it referenced the
>>> rdbss.sys
>>> file. I believe he said to follow the prompts once I insert the disk and
>>> type into the DOS screen that will appear, but at this point I don't
>>> want
>>> to do anything wrong.
>>>
>>> I checked the event viewer and both Application andf System have
>>> thousands
>>> of events, not all errors. Here's what shows from the past week:
>>> Application -
>>> 12/23 9:05PM - Hanging application WINWORD.EXE, version 11.0.8313.0,
>>> hang
>>> module hungapp, version 0.0.0.0, hung address 0x00000000.
>>>
>>> 12/23 8:47PM - Hanging application WINWORD.EXE...
>>>
>>> 12/20 11:09PM - Hanging application IEXPLORE.EXE, version
>>> 8.0.6001.18702,
>>> hang module hungapp, version 0.0.0.0, hung address 0x00000000.
>>>
>>> 12/20 8:51PM - Hanging application WINWORD.EXE...
>>>
>>> 12/20 8:50PM - Hanging application EXCEL.EXE, version 11.0.8316.0 hang
>>> module hungapp, version 0.0.0.0, hung address 0x00000000.
>>>
>>> System -
>>> 12/27 10:54AM - Akamai NetSession Interface service terminated
>>> unexpectedly.
>>> It has done this 1 time(s). The following corrective action will be
>>> taken
>>> in
>>> 1000 milliseconds. Restart the service.
>>>
>>> 12/27 10:54AM - The hpdj service failed to start due to the following
>>> error:
>>> The system cannot find the file specified. Source - Service Control
>>> Manager
>>>
>>> 12/25 12:18AM The server was unable to allocate from the system nonpaged
>>> pool because the pool was empty.
>>>
>>> 12/24 9:03AM - hpdj...
>>>
>>> 12/23 3:34PM - hpdj...
>>>
>>> 12/23 2:50PM - THe volume ID for C: has been reset since it was a
>>> duplicate
>>> of that on F: This volume ID is used by Distributed Link Tracking to
>>> automatically repair file links, such as Shell Shortcuts and OLE links,
>>> when
>>> for some reason those links become broken.
>>>
>>> 12/23 12:35PM - hpdj...
>>>
>>> 12/23 12:33PM - hpdj...
>>>
>>> 12/23 12:12 to 12:14AM - Warning. An error was detected on device
>>> \Device\Harddisk0\D during a paging operation.
>>>
>>> Also, Errors. The device, \Device\Ide\IdePort2, did not respond within
>>> the
>>> timeoout period. Source - atapi
>>>
>>> These two happened multiple times one after another.
>>>
>>> 12/22 8:13AM - hpdj...
>>>
>>> Let me know what this could mean.
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Post the STOP error number (e.g., 0X000000F4).
>>>>
>>>> visuals4u wrote:
>>>>> Just rec'd a blue screen on Thursday that references the file -
>>>>> rdbss.sys.
>>>>> I
>>>>> have rec'd a Windows XP disk from the repair tech that worked on my
>>>>> computer
>>>>> on Tuesday. Said it could be used if I rec'd another blue screen. Can
>>>>> someone give me step-by-step directions on what to do when I insert
>>>>> the
>>>>> disk?
>>>>
>>>> .
>>
>> .

From: visuals4u on 29 Dec 2009 22:51
THANK YOU to everyone who responded. I replaced my hard drive to correct this
problem.


"visuals4u" wrote:

> Just rec'd a blue screen on Thursday that references the file - rdbss.sys. I
> have rec'd a Windows XP disk from the repair tech that worked on my computer
> on Tuesday. Said it could be used if I rec'd another blue screen. Can someone
> give me step-by-step directions on what to do when I insert the disk?
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