From: Andrew Tapp on
I've been running Windows Vista Ultimate (64-bit) on my DELL XPS M1710 laptop
for at least 6 months with no issues. I regularly take backups (usually
twice a week) using Norton Ghost 12 (2008) and the laptop is patched with ALL
the latest software updates from both Microsoft and Symantec (Norton).

Earlier today the backup that i normally take hung at 34% and the estimated
time left continued to climb. Normally this backup would take about 90
minutes. I cancelled the backup and thinking that there may be a file system
error, scheduled a CHKDSK C: /f, and rebooted the computer.

CHKDSK has started finding a number of issues including "Deleting an index
entry with Id 261 from index $SII of file 9" and is now displaying thousands
of "Replacing invalid security id with default security id for file xxxxx"
messages. Probably one for each file on the hard drive.

I have seen a number of problems with CHKDSK under Windows 2000 and Windows
2003 server but not with Vista.

http://support.microsoft.com/kb/873437
http://support.microsoft.com/kb/327009
http://support.microsoft.com/kb/913034

CHKDSK has NOT completed yet and i will post back if i get any other issues
when restarting Vista.

Any comments would be appreciated.

Many thanks.
From: Andrew Tapp on
OK, it's just finished running CHKDSK and replaced the security id's for
197,504 files, and rebooted. The screen is not displaying (i.e. black)
however only the mouse is present, both in normal and safe modes.

Will update further when i have some news.

"Andrew Tapp" wrote:

> I've been running Windows Vista Ultimate (64-bit) on my DELL XPS M1710 laptop
> for at least 6 months with no issues. I regularly take backups (usually
> twice a week) using Norton Ghost 12 (2008) and the laptop is patched with ALL
> the latest software updates from both Microsoft and Symantec (Norton).
>
> Earlier today the backup that i normally take hung at 34% and the estimated
> time left continued to climb. Normally this backup would take about 90
> minutes. I cancelled the backup and thinking that there may be a file system
> error, scheduled a CHKDSK C: /f, and rebooted the computer.
>
> CHKDSK has started finding a number of issues including "Deleting an index
> entry with Id 261 from index $SII of file 9" and is now displaying thousands
> of "Replacing invalid security id with default security id for file xxxxx"
> messages. Probably one for each file on the hard drive.
>
> I have seen a number of problems with CHKDSK under Windows 2000 and Windows
> 2003 server but not with Vista.
>
> http://support.microsoft.com/kb/873437
> http://support.microsoft.com/kb/327009
> http://support.microsoft.com/kb/913034
>
> CHKDSK has NOT completed yet and i will post back if i get any other issues
> when restarting Vista.
>
> Any comments would be appreciated.
>
> Many thanks.
From: Charlie Russel - MVP on
First, it's a really bad idea to run chkdsk with the /f until you know what
it's going to try to do. I say that only so that others reading will see it,
since we're already past that point here.

Second, I'm concerned about the presence of Norton on this machine. There's
a good reason a lot of us here won't allow anything in a bright yellow box
on our 64bit machines. But are you only using Ghost? Or also their A-V and
other "security" products?

Finally, since you have a good backup, hopefully, with the Ghost, I would
strongly consider simpy re-imaging from the most recent ghosted backup prior
to the problems. Yes, you might lose a few files you've worked on in the
last few days, but the confidence that you're at least back to a known good
state wouild be enough to make me want to do it. I'm not at all trusting
that things will be "normal" or right after what has happened any other way.

--
Charlie.
http://msmvps.com/xperts64
http://mvp.support.microsoft.com/profile/charlie.russel


"Andrew Tapp" <AndrewTapp(a)discussions.microsoft.com> wrote in message
news:29A8C1ED-6502-4B91-A86E-48E0CE5E6D58(a)microsoft.com...
> OK, it's just finished running CHKDSK and replaced the security id's for
> 197,504 files, and rebooted. The screen is not displaying (i.e. black)
> however only the mouse is present, both in normal and safe modes.
>
> Will update further when i have some news.
>
> "Andrew Tapp" wrote:
>
>> I've been running Windows Vista Ultimate (64-bit) on my DELL XPS M1710
>> laptop
>> for at least 6 months with no issues. I regularly take backups (usually
>> twice a week) using Norton Ghost 12 (2008) and the laptop is patched with
>> ALL
>> the latest software updates from both Microsoft and Symantec (Norton).
>>
>> Earlier today the backup that i normally take hung at 34% and the
>> estimated
>> time left continued to climb. Normally this backup would take about 90
>> minutes. I cancelled the backup and thinking that there may be a file
>> system
>> error, scheduled a CHKDSK C: /f, and rebooted the computer.
>>
>> CHKDSK has started finding a number of issues including "Deleting an
>> index
>> entry with Id 261 from index $SII of file 9" and is now displaying
>> thousands
>> of "Replacing invalid security id with default security id for file
>> xxxxx"
>> messages. Probably one for each file on the hard drive.
>>
>> I have seen a number of problems with CHKDSK under Windows 2000 and
>> Windows
>> 2003 server but not with Vista.
>>
>> http://support.microsoft.com/kb/873437
>> http://support.microsoft.com/kb/327009
>> http://support.microsoft.com/kb/913034
>>
>> CHKDSK has NOT completed yet and i will post back if i get any other
>> issues
>> when restarting Vista.
>>
>> Any comments would be appreciated.
>>
>> Many thanks.

From: pauldain on
On Jan 8, 11:03 am, "Charlie Russel - MVP"
<char...(a)mvKILLALLSPAMMERSps.org> wrote:
> First, it's a really bad idea to run chkdsk with the /f until you know what
> it's going to try to do. I say that only so that others reading will see it,
> since we're already past that point here.
>
> Second, I'm concerned about the presence of Norton on this machine. There's
> a good reason a lot of us here won't allow anything in a bright yellow box
> on our 64bit machines. But are you only using Ghost? Or also their A-V and
> other "security" products?
>
> Finally, since you have a good backup, hopefully, with the Ghost, I would
> strongly consider simpy re-imaging from the most recent ghosted backup prior
> to the problems. Yes, you might lose a few files you've worked on in the
> last few days, but the confidence that you're at least back to a known good
> state wouild be enough to make me want to do it. I'm not at all trusting
> that things will be "normal" or right after what has happened any other way.
>
> --
> Charlie.http://msmvps.com/xperts64http://mvp.support.microsoft.com/profile/charlie.russel
>
> "Andrew Tapp" <AndrewT...(a)discussions.microsoft.com> wrote in message
>
> news:29A8C1ED-6502-4B91-A86E-48E0CE5E6D58(a)microsoft.com...
>
>
>
> > OK, it's just finished running CHKDSK and replaced the security id's for
> > 197,504 files, and rebooted.  The screen is not displaying (i.e. black)
> > however only the mouse is present, both in normal and safe modes.
>
> > Will update further when i have some news.
>
> > "Andrew Tapp" wrote:
>
> >> I've been running Windows Vista Ultimate (64-bit) on my DELL XPS M1710
> >> laptop
> >> for at least 6 months with no issues.  I regularly take backups (usually
> >> twice a week) using Norton Ghost 12 (2008) and the laptop is patched with
> >> ALL
> >> the latest software updates from both Microsoft and Symantec (Norton).
>
> >> Earlier today the backup that i normally take hung at 34% and the
> >> estimated
> >> time left continued to climb.  Normally this backup would take about 90
> >> minutes.  I cancelled the backup and thinking that there may be a file
> >> system
> >> error, scheduled a CHKDSK C: /f, and rebooted the computer.
>
> >> CHKDSK has started finding a number of issues including "Deleting an
> >> index
> >> entry with Id 261 from index $SII of file 9" and is now displaying
> >> thousands
> >> of "Replacing invalid security id with default security id for file
> >> xxxxx"
> >> messages.  Probably one for each file on the hard drive.
>
> >> I have seen a number of problems with CHKDSK under Windows 2000 and
> >> Windows
> >> 2003 server but not with Vista.
>
> >>http://support.microsoft.com/kb/873437
> >>http://support.microsoft.com/kb/327009
> >>http://support.microsoft.com/kb/913034
>
> >> CHKDSK has NOT completed yet and i will post back if i get any other
> >> issues
> >> when restarting Vista.
>
> >> Any comments would be appreciated.
>
> >> Many thanks.- Hide quoted text -
>
> - Show quoted text -

I just experienced the exact same issue, but on the 32-bit version of
Vista. So far, none of the normal troubleshooting approaches have
helped (i.e., repair tools from the install DVD).

Any update on your issue?
From: Andrew Tapp on
Charlie, many thanks for your reply.

Update; As Paul stated none of the normal repair options e.g. repair from
the install disk or any of the other repair options worked.

I am running other Norton (Symantec) AV and Firewall products (all 2008
versions), however i have NOT experienced any issues for the year or so i
have been running Vista, until now.

I develop software as a living, and am reasonably used to failures etc.,
Vista 64-bit is certainly the most stable windows i have experienced so far.
However i believe the issues i experienced yesterday are not connected with
Norton, and that they are to do with the CHKDSK utility, as stated in the
knowledge base articles (although not yet referenced to Vista).

Having said that my solution was to restore from a previous backup (5 days
ago), on to a spare hard drive which worked 100%. I then attempted to mount
the old drive as an external USB hard drive, however Vista did not recognise
the disk and no matter what i did with permissions i couldn't get Vista to
recognise it. I eventually booted to a USB pendrive loaded with VistaPE and
was able to access the old drive and copy a number of files i know have been
change since the backup (using the command prompt). I was then able to
overwrite these on to my restored system, and am now back up and working
perfectly, as if nothing had gone wrong.

My advise to anyone reading this is that things do go wrong, sometimes these
can be quite easily fixed, however if something major does happen make sure
you have implemented a backup policy.

I hope this helps.

"pauldain(a)hotmail.com" wrote:

> On Jan 8, 11:03 am, "Charlie Russel - MVP"
> <char...(a)mvKILLALLSPAMMERSps.org> wrote:
> > First, it's a really bad idea to run chkdsk with the /f until you know what
> > it's going to try to do. I say that only so that others reading will see it,
> > since we're already past that point here.
> >
> > Second, I'm concerned about the presence of Norton on this machine. There's
> > a good reason a lot of us here won't allow anything in a bright yellow box
> > on our 64bit machines. But are you only using Ghost? Or also their A-V and
> > other "security" products?
> >
> > Finally, since you have a good backup, hopefully, with the Ghost, I would
> > strongly consider simpy re-imaging from the most recent ghosted backup prior
> > to the problems. Yes, you might lose a few files you've worked on in the
> > last few days, but the confidence that you're at least back to a known good
> > state wouild be enough to make me want to do it. I'm not at all trusting
> > that things will be "normal" or right after what has happened any other way.
> >
> > --
> > Charlie.http://msmvps.com/xperts64http://mvp.support.microsoft.com/profile/charlie.russel
> >
> > "Andrew Tapp" <AndrewT...(a)discussions.microsoft.com> wrote in message
> >
> > news:29A8C1ED-6502-4B91-A86E-48E0CE5E6D58(a)microsoft.com...
> >
> >
> >
> > > OK, it's just finished running CHKDSK and replaced the security id's for
> > > 197,504 files, and rebooted. The screen is not displaying (i.e. black)
> > > however only the mouse is present, both in normal and safe modes.
> >
> > > Will update further when i have some news.
> >
> > > "Andrew Tapp" wrote:
> >
> > >> I've been running Windows Vista Ultimate (64-bit) on my DELL XPS M1710
> > >> laptop
> > >> for at least 6 months with no issues. I regularly take backups (usually
> > >> twice a week) using Norton Ghost 12 (2008) and the laptop is patched with
> > >> ALL
> > >> the latest software updates from both Microsoft and Symantec (Norton).
> >
> > >> Earlier today the backup that i normally take hung at 34% and the
> > >> estimated
> > >> time left continued to climb. Normally this backup would take about 90
> > >> minutes. I cancelled the backup and thinking that there may be a file
> > >> system
> > >> error, scheduled a CHKDSK C: /f, and rebooted the computer.
> >
> > >> CHKDSK has started finding a number of issues including "Deleting an
> > >> index
> > >> entry with Id 261 from index $SII of file 9" and is now displaying
> > >> thousands
> > >> of "Replacing invalid security id with default security id for file
> > >> xxxxx"
> > >> messages. Probably one for each file on the hard drive.
> >
> > >> I have seen a number of problems with CHKDSK under Windows 2000 and
> > >> Windows
> > >> 2003 server but not with Vista.
> >
> > >>http://support.microsoft.com/kb/873437
> > >>http://support.microsoft.com/kb/327009
> > >>http://support.microsoft.com/kb/913034
> >
> > >> CHKDSK has NOT completed yet and i will post back if i get any other
> > >> issues
> > >> when restarting Vista.
> >
> > >> Any comments would be appreciated.
> >
> > >> Many thanks.- Hide quoted text -
> >
> > - Show quoted text -
>
> I just experienced the exact same issue, but on the 32-bit version of
> Vista. So far, none of the normal troubleshooting approaches have
> helped (i.e., repair tools from the install DVD).
>
> Any update on your issue?
>