Can't open Microsoft Office Outlook 2007
in [Outlook]
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From: Diane Poremsky [MVP] on 29 Aug 2008 08:23 So it works in safe mode as expected? Do you have any add-ins installed? Adobe Acrobat? Did you upgrade from an older version and keep the same profile? I'd delete outcmd.dat - it should be in the same folder as srs. That is tool bar customizations. -- Diane Poremsky [MVP - Outlook] Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Outlook Tips by email: dailytips-subscribe-request(a)lists.outlooktips.net EMO - a weekly newsletter about Outlook and Exchange: EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM You can access this newsgroup by visiting http://www.microsoft.com/office/community/en-us/default.mspx or point your newsreader to msnews.microsoft.com. "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message news:12D56008-1C37-4467-B743-0B2E5084B0D8(a)microsoft.com... > Diane, > > I've deleted the file .srs. Now, I can open Outlook but jut with safe > mode. > What can I do next step to start OL properly. > -- > Thanks and Regards, > > > "Diane Poremsky [MVP]" wrote: > >> Shoot. That doesn't give us many clues. >> >> Since it's a send/Receive failure, I'd start with deleting the *.srs file >> for your profile. Paste the following line into the address bar of >> windows >> explorer to open the correct folder: >> %USERPROFILE%\Application Data\Microsoft\Outlook >> >> -- >> Diane Poremsky [MVP - Outlook] >> Outlook Tips: http://www.outlook-tips.net/ >> Outlook & Exchange Solutions Center: http://www.slipstick.com >> >> Outlook Tips by email: >> dailytips-subscribe-request(a)lists.outlooktips.net >> >> EMO - a weekly newsletter about Outlook and Exchange: >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >> >> You can access this newsgroup by visiting >> http://www.microsoft.com/office/community/en-us/default.mspx or point >> your >> newsreader to msnews.microsoft.com. >> >> >> "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message >> news:EF692D80-CC97-4557-A2B7-0603C5001DFC(a)microsoft.com... >> > Outlook was closed completely. I've checked Event Viewer, got a error >> > message from MS Office 12: "Accepted Safe Mode action : Microsoft >> > Office >> > Outlook." and a warning from MS Office 12 sessions like this: ID: 6, >> > Application Name: Microsoft Office Outlook, Application Version: >> > 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session >> > was >> > terminated unexpectedly. >> > -- >> > Thanks and Regards, >> > >> > >> > "Diane Poremsky [MVP]" wrote: >> > >> >> Was outlook closed completely? Look in task manager. the run in safe >> >> mode >> >> message should have included an addin that could be causing problems - >> >> go >> >> to >> >> control panel, admin tools, event viewer - the error should be in >> >> there, >> >> somewhere. Let us know what it says. >> >> >> >> -- >> >> Diane Poremsky [MVP - Outlook] >> >> Outlook Tips: http://www.outlook-tips.net/ >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com >> >> >> >> Outlook Tips by email: >> >> dailytips-subscribe-request(a)lists.outlooktips.net >> >> >> >> EMO - a weekly newsletter about Outlook and Exchange: >> >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM >> >> >> >> You can access this newsgroup by visiting >> >> http://www.microsoft.com/office/community/en-us/default.mspx or point >> >> your >> >> newsreader to msnews.microsoft.com. >> >> >> >> >> >> "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message >> >> news:E34000CE-010D-4D1F-AB8B-4D4E6B594479(a)microsoft.com... >> >> > Hi all, >> >> > >> >> > I'm using Win Vista Premium Home OS and installed Outlook 2007. >> >> > When using Outlook 2007, I pressed the button Send/Receive many >> >> > times >> >> > to >> >> > get >> >> > mail messages. Then I closed Outlook and opened again. This message >> >> > appeared: >> >> > Run Outlook in safe mode, yes or no? (There was an error but I don't >> >> > remember >> >> > the message exactly). I said Yes, Outlook opened but could't >> >> > send/receive. >> >> > I >> >> > closed and opened again. This time, just the mouse point changed to >> >> > waiting >> >> > status for 5 seconds then stopped. No answer coming, no response >> >> > coming. >> >> > >> >> > Pls show me the error and solution for that. I'd find repair tool >> >> > kit >> >> > for >> >> > it >> >> > but couldn't solve the problem. >> >> > -- >> >> > Thanks and Regards, >> >> >> >> >>
From: Mai Hoai An on 29 Aug 2008 18:46
Diane, Yesterday, I opened it on safe mode. But today, it started normally. Thanks a lot for your help. -- Thanks and Regards, "Diane Poremsky [MVP]" wrote: > So it works in safe mode as expected? Do you have any add-ins installed? > Adobe Acrobat? Did you upgrade from an older version and keep the same > profile? > > I'd delete outcmd.dat - it should be in the same folder as srs. That is tool > bar customizations. > > -- > Diane Poremsky [MVP - Outlook] > Outlook Tips: http://www.outlook-tips.net/ > Outlook & Exchange Solutions Center: http://www.slipstick.com > > Outlook Tips by email: > dailytips-subscribe-request(a)lists.outlooktips.net > > EMO - a weekly newsletter about Outlook and Exchange: > EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > > You can access this newsgroup by visiting > http://www.microsoft.com/office/community/en-us/default.mspx or point your > newsreader to msnews.microsoft.com. > > > "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message > news:12D56008-1C37-4467-B743-0B2E5084B0D8(a)microsoft.com... > > Diane, > > > > I've deleted the file .srs. Now, I can open Outlook but jut with safe > > mode. > > What can I do next step to start OL properly. > > -- > > Thanks and Regards, > > > > > > "Diane Poremsky [MVP]" wrote: > > > >> Shoot. That doesn't give us many clues. > >> > >> Since it's a send/Receive failure, I'd start with deleting the *.srs file > >> for your profile. Paste the following line into the address bar of > >> windows > >> explorer to open the correct folder: > >> %USERPROFILE%\Application Data\Microsoft\Outlook > >> > >> -- > >> Diane Poremsky [MVP - Outlook] > >> Outlook Tips: http://www.outlook-tips.net/ > >> Outlook & Exchange Solutions Center: http://www.slipstick.com > >> > >> Outlook Tips by email: > >> dailytips-subscribe-request(a)lists.outlooktips.net > >> > >> EMO - a weekly newsletter about Outlook and Exchange: > >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > >> > >> You can access this newsgroup by visiting > >> http://www.microsoft.com/office/community/en-us/default.mspx or point > >> your > >> newsreader to msnews.microsoft.com. > >> > >> > >> "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message > >> news:EF692D80-CC97-4557-A2B7-0603C5001DFC(a)microsoft.com... > >> > Outlook was closed completely. I've checked Event Viewer, got a error > >> > message from MS Office 12: "Accepted Safe Mode action : Microsoft > >> > Office > >> > Outlook." and a warning from MS Office 12 sessions like this: ID: 6, > >> > Application Name: Microsoft Office Outlook, Application Version: > >> > 12.0.6316.5000, Microsoft Office Version: 12.0.6215.1000. This session > >> > was > >> > terminated unexpectedly. > >> > -- > >> > Thanks and Regards, > >> > > >> > > >> > "Diane Poremsky [MVP]" wrote: > >> > > >> >> Was outlook closed completely? Look in task manager. the run in safe > >> >> mode > >> >> message should have included an addin that could be causing problems - > >> >> go > >> >> to > >> >> control panel, admin tools, event viewer - the error should be in > >> >> there, > >> >> somewhere. Let us know what it says. > >> >> > >> >> -- > >> >> Diane Poremsky [MVP - Outlook] > >> >> Outlook Tips: http://www.outlook-tips.net/ > >> >> Outlook & Exchange Solutions Center: http://www.slipstick.com > >> >> > >> >> Outlook Tips by email: > >> >> dailytips-subscribe-request(a)lists.outlooktips.net > >> >> > >> >> EMO - a weekly newsletter about Outlook and Exchange: > >> >> EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM > >> >> > >> >> You can access this newsgroup by visiting > >> >> http://www.microsoft.com/office/community/en-us/default.mspx or point > >> >> your > >> >> newsreader to msnews.microsoft.com. > >> >> > >> >> > >> >> "Mai Hoai An" <MaiHoaiAn(a)discussions.microsoft.com> wrote in message > >> >> news:E34000CE-010D-4D1F-AB8B-4D4E6B594479(a)microsoft.com... > >> >> > Hi all, > >> >> > > >> >> > I'm using Win Vista Premium Home OS and installed Outlook 2007. > >> >> > When using Outlook 2007, I pressed the button Send/Receive many > >> >> > times > >> >> > to > >> >> > get > >> >> > mail messages. Then I closed Outlook and opened again. This message > >> >> > appeared: > >> >> > Run Outlook in safe mode, yes or no? (There was an error but I don't > >> >> > remember > >> >> > the message exactly). I said Yes, Outlook opened but could't > >> >> > send/receive. > >> >> > I > >> >> > closed and opened again. This time, just the mouse point changed to > >> >> > waiting > >> >> > status for 5 seconds then stopped. No answer coming, no response > >> >> > coming. > >> >> > > >> >> > Pls show me the error and solution for that. I'd find repair tool > >> >> > kit > >> >> > for > >> >> > it > >> >> > but couldn't solve the problem. > >> >> > -- > >> >> > Thanks and Regards, > >> >> > >> >> > >> > |