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From: Bill in Co on 21 Jul 2010 22:34
Addended:
I am *assuming* that WAV files are associated with Media Player in your
system for what I wrote below. If not, that's probably the problem.

Bill in Co wrote:
>> "LoganYoung" <LoganYoung(a)discussions.microsoft.com> wrote in message
>> news:32A31261-3BD6-4C8E-B9D3-07BC163D3E4B(a)microsoft.com...
>>>
>>> Hi!
>>>
>>> The telephone call recording system at work saves all recordings from
>>> the
>>> call centre to .wav files for review by QA (Quality Assurance).
>>> Some of these files don't play on one of the QA computers, but they do
>>> play on the other one.
>>>
>>> This suggests a problem with the computer... I originally thought to
>>> check
>>> the headphones, but they work (I played music (in mp3) through them).
>>> It's
>>> also not the sound card because I was able to listen to said mp3 files.
>>> I then thought that it might be a missing codec. Unless I'm mistaken, if
>>> a
>>> codec is missing, Media Player would throw an error telling you that it
>>> can't plau the file, but it doesn't. So I don't think it's a missing
>>> codec.
>>>
>>> So, hardware has been eliminated, so has software...
>
> Not necessarily. I still think it's a software issue with Media Player
> and
> that type of wav file. (Since you are getting sound from your mp3 files,
> I
> don't see how it could possibly be a hardware issue).
>
> Here is another test to try: try playing a normal std wav file on that
> computer (not one of those voice compressed ones), and see if it plays
> ok -
> if it does, it sounds like a specific codec issue, even if an error
> message
> isn't popping up.


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