Cannot connect to exchange after changing Q's
in [Smartphone]
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From: jhferry3 on 16 Jun 2006 12:36 I have my first Q problem. I had a user who got a Q and wound up getting a replacement. When I go to setup the new one I get an error: 0x85010001 your account in MS exchange does not have permission to sync with you current settings... I tried to sync the old Q with my user account and I get the same thing. I am the admin here so I can fix this If I could figure this out. Anyone ever see this? His account settings are fine and I did a master reset on the old Q. I had the old Q sync both accounts so I am not sure why this is happening now.
From: knightly on 16 Jun 2006 13:25 Not sure on the specific issue...i'd whipe the device for sure, but try these links...the 2nd one is more helpful. http://support.microsoft.com/?id=330461#E0BB0ABAAA http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php "jhferry3(a)gmail.com" wrote: > I have my first Q problem. I had a user who got a Q and wound up > getting a replacement. When I go to setup the new one I get an error: > > 0x85010001 > > your account in MS exchange does not have permission to sync with you > current settings... > > I tried to sync the old Q with my user account and I get the same > thing. I am the admin here so I can fix this If I could figure this > out. > > Anyone ever see this? His account settings are fine and I did a master > reset on the old Q. > > I had the old Q sync both accounts so I am not sure why this is > happening now. > >
From: knightly on 16 Jun 2006 13:26 Also, have you got verbose loggin turned on in the Q's settings? THat will help define the problem quite a bit. "jhferry3(a)gmail.com" wrote: > I have my first Q problem. I had a user who got a Q and wound up > getting a replacement. When I go to setup the new one I get an error: > > 0x85010001 > > your account in MS exchange does not have permission to sync with you > current settings... > > I tried to sync the old Q with my user account and I get the same > thing. I am the admin here so I can fix this If I could figure this > out. > > Anyone ever see this? His account settings are fine and I did a master > reset on the old Q. > > I had the old Q sync both accounts so I am not sure why this is > happening now. > >
From: Ivan Sanders on 16 Jun 2006 17:11 If everyone else is working. Then the following article may not apply. I just ran into this problem after removing an old SSL certificate from the owa server. How to reset the default virtual durectories http://support.microsoft.com/?id=883380 This resolved my problem.... Cheers, ias "knightly" <knightly(a)discussions.microsoft.com> wrote in message news:DEC7D84F-620C-43FE-B6FB-E6C91A2280A3(a)microsoft.com... > Also, have you got verbose loggin turned on in the Q's settings? THat will > help define the problem quite a bit. > > "jhferry3(a)gmail.com" wrote: > >> I have my first Q problem. I had a user who got a Q and wound up >> getting a replacement. When I go to setup the new one I get an error: >> >> 0x85010001 >> >> your account in MS exchange does not have permission to sync with you >> current settings... >> >> I tried to sync the old Q with my user account and I get the same >> thing. I am the admin here so I can fix this If I could figure this >> out. >> >> Anyone ever see this? His account settings are fine and I did a master >> reset on the old Q. >> >> I had the old Q sync both accounts so I am not sure why this is >> happening now. >> >>
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