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From: Jack Spratt on 28 Sep 2006 12:01
I have 2003 Standard server with 40 users RDPing in. 2 weeks ago the server
crashed and one user got this message when she logged on:

"Internet Explorer cannot find the Active Desktop HTML file. This file is
needed for your Active Desktop. To turn off Active Desktop, click OK."

Her desktop then changed to show a white bar down the left hand side and
lost her quick launch toolbar. Everyone else was fine when they logged in.

Last night the server restarted to install a security update. This morning a
different user has had the exact same problem. So now I have 2 people with
this problem. All other users are fine.

Any suggestion as to where the Active Desktop HTML file is and if there is a
quick way of putting it back so the users can return to normal?

Thanks.
From: Ashwin Palekar [MS] on 3 Oct 2006 00:11
Does this address the problem?
http://support.microsoft.com/kb/q193110/

"Jack Spratt" <JackSpratt(a)discussions.microsoft.com> wrote in message
news:33DEA6CC-B783-47A0-AECC-81E658409D9A(a)microsoft.com...
>I have 2003 Standard server with 40 users RDPing in. 2 weeks ago the server
> crashed and one user got this message when she logged on:
>
> "Internet Explorer cannot find the Active Desktop HTML file. This file is
> needed for your Active Desktop. To turn off Active Desktop, click OK."
>
> Her desktop then changed to show a white bar down the left hand side and
> lost her quick launch toolbar. Everyone else was fine when they logged in.
>
> Last night the server restarted to install a security update. This morning
> a
> different user has had the exact same problem. So now I have 2 people with
> this problem. All other users are fine.
>
> Any suggestion as to where the Active Desktop HTML file is and if there is
> a
> quick way of putting it back so the users can return to normal?
>
> Thanks.

From: Jack Spratt on 6 Oct 2006 12:50
Not quite. There dosen't seem to be a mshtml.dll file on the 2003 server, but
it has given me more to look for. Thanks.

"Ashwin Palekar [MS]" wrote:

> Does this address the problem?
> http://support.microsoft.com/kb/q193110/
>
> "Jack Spratt" <JackSpratt(a)discussions.microsoft.com> wrote in message
> news:33DEA6CC-B783-47A0-AECC-81E658409D9A(a)microsoft.com...
> >I have 2003 Standard server with 40 users RDPing in. 2 weeks ago the server
> > crashed and one user got this message when she logged on:
> >
> > "Internet Explorer cannot find the Active Desktop HTML file. This file is
> > needed for your Active Desktop. To turn off Active Desktop, click OK."
> >
> > Her desktop then changed to show a white bar down the left hand side and
> > lost her quick launch toolbar. Everyone else was fine when they logged in.
> >
> > Last night the server restarted to install a security update. This morning
> > a
> > different user has had the exact same problem. So now I have 2 people with
> > this problem. All other users are fine.
> >
> > Any suggestion as to where the Active Desktop HTML file is and if there is
> > a
> > quick way of putting it back so the users can return to normal?
> >
> > Thanks.
>
>
From: Jack Spratt on 7 Oct 2006 17:08
Solved, at least for my needs.

Since I'm not using active desktop I went into the group policy and simply
disabled or enabled everything I needed to just to turn it completely off.
All three of the users were immediately returned to their old desktop. (I had
another user who encountered this same problem - no reason as far as I could
see.)

If I plan on using Active Desktop I'm going to have to read more on why
people were having this problem when nothing was changing on the system.

For the future.

"Jack Spratt" wrote:

> I have 2003 Standard server with 40 users RDPing in. 2 weeks ago the server
> crashed and one user got this message when she logged on:
>
> "Internet Explorer cannot find the Active Desktop HTML file. This file is
> needed for your Active Desktop. To turn off Active Desktop, click OK."
>
> Her desktop then changed to show a white bar down the left hand side and
> lost her quick launch toolbar. Everyone else was fine when they logged in.
>
> Last night the server restarted to install a security update. This morning a
> different user has had the exact same problem. So now I have 2 people with
> this problem. All other users are fine.
>
> Any suggestion as to where the Active Desktop HTML file is and if there is a
> quick way of putting it back so the users can return to normal?
>
> Thanks.
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