Compass Bank's Frustrating Message!
in [Quicken]
|
Prev: Well Fargo Credit Card Download
Next: WTB: I BUY SOFTWARE - CHECK AROUND - YOU PROBABLY HAVE SOME OF THE BELOW TO SELL TO ME.
From: John Pollard on 30 May 2010 14:15 R. C. White wrote: > Hi, John. > > Thanks for the suggestions - but they didn't work, and they can't work > because the problem is not here in my computer. I did try the > Refresh steps (and learned a bit more about Quicken in the process), > but the Delete step looked a little too drastic and I don't think it > would help, anyhow, so I aborted it. > > The name change to BBVA Compass was in early 2009, after BBVA bought > Compass Bank in about 2008. But many parts of the bank - including > their website - still use the "Compass Bank" label, so I don't think > the name change is really contributing to the problem. The message > box that pops up 4 times in each Update session is labeled "Important > message from Compass Bank" and "BBVA" does not appear in that message > at all. (BBVA stands for "Banco Bilbao Vizcaya Argentaria"; it is an > international banking group based in Spain.) Until 2 weeks ago, > there was no problem downloading transactions and balances into > Quicken, and there is still no problem accessing the BBVA Compass > page at > https://online.compassweb.com/efs/servlet/compass/jsp-ns/login.jsp > using my longstanding username and password. > I'm sure the current problem is entirely on their end. Their customer > service phone representatives have apologized profusely, but can't > promise a time for resolution. As I said, they remind me of the BP > executives who are working on the fix but haven't found it yet, while > fending off the public, the president and lots of other kibitzers. > Meantime, BBVA's front-line phone troops can't do anything but try to > calm me down. :^{ > Looks like all I can do is wait it out. You may be right. But I know that financial institutions can create messages that Quicken will display (messages not found in downloaded data). And I do know that sometimes those messages can be eliminated by the steps I suggested (and probably not by the fi itself). Does the new fi have the same Quicken fi name as the old fi? If there is a Compass Bank fi in your Online Center, in addition to the BBVA Compass fi; you should be able to safely delete the (old) Compass Bank fi there using the steps I outlined. I think sometimes there is mis-communication between Intuit and an fi such that an old fi name can still be utilized, even though the old fi no longer exists in the real-world. My understanding is that Quicken won't let you Delete an fi that is active (in Quicken); but even if it did, a backup would allow you to recover, if the delete caused a problem. You might also look for recently used files in Documents and Settings folders for Quicken. I'd start in the folders with 5 digit numbers for names found in your Win 7 equivalent of: \Documents and Settings\All Users\Application Data\Intuit\Quicken I think one of those folders with 5 digit names will be for your Compass financial institution. It's possible that messages, such as the one you're receiving, could be stored in a file somewhere in one of those Quicken folders - perhaps the file would have a date/time accessed the same as your most recent download. -- John Pollard news://<YOUR-NNTP-NEWSERVER-HERE>/alt.comp.software.financial.quicken Your source of user-to-user Quicken help
From: dbellview on 3 Jun 2010 11:30 dbellview had written this in response to http://www.rockryno.com/quicken/Compass-Bank-s-Frustrating-Message-22467-.htm : Hi Mr. White, I work for BBVA Compass and manage Social Media Customer Service - we receive Google Alerts when BBVA Compass Bank is mentioned. I wanted to let you know that I have escalated your issue and it is being worked at this very moment. As soon as I recieve an update I will post the result. If you need to contact me directly - my phone number is 512-421-6990. Sincerely, Donna Bellview Client Relations Manager Vice President BBVA Compass ------------------------------------- R. C. White wrote: > Hi, All. > I've been downloading transactions from Compass Bank (now BBVA Compass) > for > a few years. But this past couple of weeks has been frustrating! The > transactions come down OK, and my only Bill Pay payment worked > properly. > But, over a week ago, when I did my routine One Step Update, I got a > notice > from Compass Bank that their system would be unavailable on Saturday, > May > 15, for several hours for maintenance. No problem, except that (a) the > notice first appeared about 5 days before May 15 and has continued in > EVERY > download session since then, and (b) the notice halted Quicken > completely > until I clicked OK to continue - and then the same notice appeared 3 > more > times before my OSU session ended, halting OSU each time until I > clicked OK. > FOUR halts in each OSU session - even when I was downloading only from > Wells > Fargo or Merrill Lynch, with Compass not involved at all. Yes, it also > halted 4 times when I was downloading from only Compass. > Finally, May 15 passed and I thought that the message would finally > disappear. Instead, a new message took its place - that's what's in the > attachment. (UPDATE: There's no attachment. I tried to Send this > message > yesterday - with attachment - but it didn't go through. So I've typed > the > whole message below.) As you can see, it notifies me of a NEW > maintenance > procedure on Sunday, May 23rd, from 12 AM to 6 AM, "CT", > which I assume > means Central Time, more precisely Central Daylight Time or CDT. That > notice started about May 17th and CONTINUES today, even though May 23 > was 5 > days ago! Still FOUR times in each OSU session, no matter how many or > which > accounts are involved. > I've used Compass Bank's own online banking connection several times in > this > period without a problem. I even used it to send a message to their > Customer Service - twice - and got back their boilerplate apology and > promise to fix it - twice. Then I called their 800 number and spoke to > "Chris", who put me on hold for 10 minutes, and > "Ben", who could not help > but said it would be fixed by the next day, May 26th. > Today, May 28, the problem is STILL not fixed. I called their number > again, > "Betty" checked with a "senior representative" who > had her assure me again > that "their IT department is working on it". (I told her > that I understand > that BP is "working on" the oil spill in the gulf, too, and > that I'm about > as frustrated with Compass Bank as everybody is with BP!) > The nuisance continues today. :>( > Is anybody else having this problem? Does anybody else here use BBVA > Compass? > RC ##-----------------------------------------------## Newsgroup Access Courtesy http://www.rockryno.com/ Tax and Accounting Software Forums Web and RSS access to your favorite newsgroup - alt.comp.software.financial.quicken - 21890 messages and counting! ##-----------------------------------------------##
From: dbellview on 3 Jun 2010 15:03 dbellview had written this in response to http://www.rockryno.com/quicken/Re-Compass-Bank-s-Frustrating-Message-22504-.htm : Hi Mr. White, I sincerely apologize for the delays in responding to your issue whether by e-mail or by phone. We requested Intuit post the maintenace message to our Quicken customers and instructed that the message be removed on May 25, 2010. That did not occur - we just received message from Intuit who state the message was removed yesterday 06/02/2010 and you should no longer be receiving a pop-up. Please let me know if you are continuing to see the message, my direct line is 512-421-6990. Sincerely, Donna Bellview Client Relations Manager BBVA Compass ------------------------------------- dbellview wrote: > dbellview had written this in response to > http://www.rockryno.com/quicken/Compass-Bank-s-Frustrating-Message-22467-.htm > : > Hi Mr. White, > I work for BBVA Compass and manage Social Media Customer Service - we > receive Google Alerts when BBVA Compass Bank is mentioned. > I wanted to let you know that I have escalated your issue and it is > being > worked at this very moment. > As soon as I recieve an update I will post the result. If you need to > contact me directly - my phone number is 512-421-6990. > Sincerely, > Donna Bellview > Client Relations Manager > Vice President > BBVA Compass > ------------------------------------- > R. C. White wrote: >> Hi, All. >> I've been downloading transactions from Compass Bank (now BBVA >> Compass) >> for >> a few years. But this past couple of weeks has been frustrating! >> The >> transactions come down OK, and my only Bill Pay payment worked >> properly. >> But, over a week ago, when I did my routine One Step Update, I got >> a >> notice >> from Compass Bank that their system would be unavailable on >> Saturday, >> May >> 15, for several hours for maintenance. No problem, except that >> (a) the >> notice first appeared about 5 days before May 15 and has continued >> in >> EVERY >> download session since then, and (b) the notice halted Quicken >> completely >> until I clicked OK to continue - and then the same notice appeared >> 3 >> more >> times before my OSU session ended, halting OSU each time until I >> clicked OK. >> FOUR halts in each OSU session - even when I was downloading only >> from >> Wells >> Fargo or Merrill Lynch, with Compass not involved at all. Yes, it >> also >> halted 4 times when I was downloading from only Compass. >> Finally, May 15 passed and I thought that the message would >> finally >> disappear. Instead, a new message took its place - that's what's >> in the >> attachment. (UPDATE: There's no attachment. I tried to Send >> this >> message >> yesterday - with attachment - but it didn't go through. So I've >> typed >> the >> whole message below.) As you can see, it notifies me of a NEW >> maintenance >> procedure on Sunday, May 23rd, from 12 AM to 6 AM, "CT", >> which I assume >> means Central Time, more precisely Central Daylight Time or CDT. >> That >> notice started about May 17th and CONTINUES today, even though May >> 23 >> was 5 >> days ago! Still FOUR times in each OSU session, no matter how >> many or >> which >> accounts are involved. >> I've used Compass Bank's own online banking connection several >> times in >> this >> period without a problem. I even used it to send a message to >> their >> Customer Service - twice - and got back their boilerplate apology >> and >> promise to fix it - twice. Then I called their 800 number and >> spoke to >> "Chris", who put me on hold for 10 minutes, and >> "Ben", who could not help >> but said it would be fixed by the next day, May 26th. >> Today, May 28, the problem is STILL not fixed. I called their >> number >> again, >> "Betty" checked with a "senior representative" >> who >> had her assure me again >> that "their IT department is working on it". (I told >> her >> that I understand >> that BP is "working on" the oil spill in the gulf, too, >> and >> that I'm about >> as frustrated with Compass Bank as everybody is with BP!) >> The nuisance continues today. :>( >> Is anybody else having this problem? Does anybody else here use >> BBVA >> Compass? >> RC > ##-----------------------------------------------## > Newsgroup Access Courtesy > http://www.rockryno.com/ > Tax and Accounting Software Forums > Web and RSS access > to your favorite newsgroup - > alt.comp.software.financial.quicken - 21890 > messages and counting! > ##-----------------------------------------------## ##-----------------------------------------------## Newsgroup Access Courtesy http://www.rockryno.com/ Tax and Accounting Software Forums Web and RSS access to your favorite newsgroup - alt.comp.software.financial.quicken - 21891 messages and counting! ##-----------------------------------------------##
From: Bob Wang on 3 Jun 2010 16:56 BBVA Compass Express Web Connect is now working for me. One minor annoyance is that the password has to be changed when downloads are activated. There was one other FI years ago that also required that, I can't remember which one now. My workaround is to activate downloads, choose a new password. Then deactivate and reactivate, going back to the original password.
From: R. C. White on 3 Jun 2010 17:34
Hi, Ms. Bellview. YES! It's working now! It failed on my first attempt this morning, but worked properly a few hours later. I meant to post a SUCCESS! message here before now, but was busy. And I wanted to try One Step Update again to be sure that it really was fixed. While all of us who have worked with computers understand that glitches happen, this one was especially frustrating because: 1. The message popped up four times in each session and delayed progress each time until we clicked OK again. 2. The first messages started popping up about 5 days before the first scheduled maintenance (May 15th), which would have produced several days of irritation even if the schedule had been met. 3. The first message continued for a few days after May 15th. 4. Then the second message began to appear, forecasting the May 23 outage. 5. Finally, the second message continued until today, June 3rd, 11 days after May 23rd. And not until today did we receive any confirmation that the problem was known to Compass or that any progress was being made toward resolution. (Thus my comparison to BP's response to the oil spill problem - but BP did, at least, communicate.) Thank you very much for getting this problem fixed. RC -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) rc(a)grandecom.net Microsoft Windows MVP (Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64) "dbellview" <donna.bellview_at_bbvacompass_dot_com(a)foo.com> wrote in message news:e6bc4$4c07fc8a$43de0cc0$11202(a)news.flashnewsgroups.com... > dbellview had written this in response to > http://www.rockryno.com/quicken/Re-Compass-Bank-s-Frustrating-Message-22504-.htm > : > Hi Mr. White, > > I sincerely apologize for the delays in responding to your issue whether > by e-mail or by phone. > > We requested Intuit post the maintenace message to our Quicken customers > and instructed that the message be removed on May 25, 2010. > > That did not occur - we just received message from Intuit who state the > message was removed yesterday 06/02/2010 and you should no longer be > receiving a pop-up. > > Please let me know if you are continuing to see the message, my direct > line is 512-421-6990. > > Sincerely, > > > Donna Bellview > Client Relations Manager > BBVA Compass > > > ------------------------------------- > dbellview wrote: > >> dbellview had written this in response to >> http://www.rockryno.com/quicken/Compass-Bank-s-Frustrating-Message-22467-.htm >> : >> Hi Mr. White, > >> I work for BBVA Compass and manage Social Media Customer Service - we >> receive Google Alerts when BBVA Compass Bank is mentioned. > >> I wanted to let you know that I have escalated your issue and it is >> being >> worked at this very moment. > >> As soon as I recieve an update I will post the result. If you need to >> contact me directly - my phone number is 512-421-6990. > >> Sincerely, > >> Donna Bellview >> Client Relations Manager >> Vice President >> BBVA Compass > >> ------------------------------------- >> R. C. White wrote: > > > > >>> Hi, All. > >>> I've been downloading transactions from Compass Bank (now BBVA >>> Compass) >>> for >>> a few years. But this past couple of weeks has been frustrating! >>> The >>> transactions come down OK, and my only Bill Pay payment worked >>> properly. > >>> But, over a week ago, when I did my routine One Step Update, I got >>> a >>> notice >>> from Compass Bank that their system would be unavailable on >>> Saturday, >>> May >>> 15, for several hours for maintenance. No problem, except that >>> (a) the >>> notice first appeared about 5 days before May 15 and has continued >>> in >>> EVERY >>> download session since then, and (b) the notice halted Quicken >>> completely >>> until I clicked OK to continue - and then the same notice appeared >>> 3 >>> more >>> times before my OSU session ended, halting OSU each time until I >>> clicked OK. >>> FOUR halts in each OSU session - even when I was downloading only >>> from >>> Wells >>> Fargo or Merrill Lynch, with Compass not involved at all. Yes, it >>> also > >>> halted 4 times when I was downloading from only Compass. > >>> Finally, May 15 passed and I thought that the message would >>> finally >>> disappear. Instead, a new message took its place - that's what's >>> in the >>> attachment. (UPDATE: There's no attachment. I tried to Send >>> this >>> message >>> yesterday - with attachment - but it didn't go through. So I've >>> typed >>> the >>> whole message below.) As you can see, it notifies me of a NEW >>> maintenance >>> procedure on Sunday, May 23rd, from 12 AM to 6 AM, "CT", >>> which I assume >>> means Central Time, more precisely Central Daylight Time or CDT. >>> That >>> notice started about May 17th and CONTINUES today, even though May >>> 23 >>> was 5 >>> days ago! Still FOUR times in each OSU session, no matter how >>> many or >>> which >>> accounts are involved. > >>> I've used Compass Bank's own online banking connection several >>> times in >>> this >>> period without a problem. I even used it to send a message to >>> their >>> Customer Service - twice - and got back their boilerplate apology >>> and >>> promise to fix it - twice. Then I called their 800 number and >>> spoke to >>> "Chris", who put me on hold for 10 minutes, and >>> "Ben", who could not help >>> but said it would be fixed by the next day, May 26th. > >>> Today, May 28, the problem is STILL not fixed. I called their >>> number >>> again, >>> "Betty" checked with a "senior representative" >>> who >>> had her assure me again >>> that "their IT department is working on it". (I told >>> her >>> that I understand >>> that BP is "working on" the oil spill in the gulf, too, >>> and >>> that I'm about >>> as frustrated with Compass Bank as everybody is with BP!) > >>> The nuisance continues today. :>( > >>> Is anybody else having this problem? Does anybody else here use >>> BBVA >>> Compass? > >>> RC > > > > >> ##-----------------------------------------------## >> Newsgroup Access Courtesy >> http://www.rockryno.com/ >> Tax and Accounting Software Forums >> Web and RSS access >> to your favorite newsgroup - >> alt.comp.software.financial.quicken - 21890 >> messages and counting! >> ##-----------------------------------------------## > > > > > > ##-----------------------------------------------## > Newsgroup Access Courtesy http://www.rockryno.com/ > Tax and Accounting Software Forums > Web and RSS access to your favorite newsgroup - > alt.comp.software.financial.quicken - 21891 messages and counting! > ##-----------------------------------------------## |