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From: Looking 4 Help Please on 21 May 2010 15:57
I have the capability to to open resumes that have been submitted by
potential future employees so that I can assign them to the correct
department manager. Just recently I've started having a problem in that some
of the resumes, after I launch them, I get a Convert File text window. I've
tried every option in this list but I either get an error and nothing opens
up or I get the boxes and other strange characters.

I believe that the ones that I'm having problems with most likely were
created in something other than Word, such as Works, Wordpad, Notepad, etc.

I have verified that the document does have an extension of .doc

Here's what I've done in an attempt to resolve issue:
1)installed the 2007 fileformatconverter.exe file
2)Performed steps to unregister the mswrd632 converter [basically deleted
the registry setting]
3)installed a pdf application and tried to convert the doc file to a pdf
4)saved the document as a .docx
5)deleted the registry setting for msword6.wpc

I really need to be able to pull up all resumes, regardless of what
application the person created it in. Thanks in advance for your thoughts.
From: Graham Mayor on 22 May 2010 00:55
Are you opening them in Word 2003? A possibility is that they were created
with Word 2007 from a 2007 template - see
http://www.gmayor.com/Problems_opening_2007_docs.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

"Looking 4 Help Please" <dontbotherme(a)yahoo.com> wrote in message
news:C21BB7E8-2BF7-430D-A867-E7AE0BD22FF4(a)microsoft.com...
>I have the capability to to open resumes that have been submitted by
> potential future employees so that I can assign them to the correct
> department manager. Just recently I've started having a problem in that
> some
> of the resumes, after I launch them, I get a Convert File text window.
> I've
> tried every option in this list but I either get an error and nothing
> opens
> up or I get the boxes and other strange characters.
>
> I believe that the ones that I'm having problems with most likely were
> created in something other than Word, such as Works, Wordpad, Notepad,
> etc.
>
> I have verified that the document does have an extension of .doc
>
> Here's what I've done in an attempt to resolve issue:
> 1)installed the 2007 fileformatconverter.exe file
> 2)Performed steps to unregister the mswrd632 converter [basically deleted
> the registry setting]
> 3)installed a pdf application and tried to convert the doc file to a pdf
> 4)saved the document as a .docx
> 5)deleted the registry setting for msword6.wpc
>
> I really need to be able to pull up all resumes, regardless of what
> application the person created it in. Thanks in advance for your thoughts.


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