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From: Jonathan Sachs on 25 Jan 2010 23:05
On Sat, 09 Jan 2010 10:55:01 -0500, Robert Coe <bob(a)1776.COM> wrote:

>You don't say what computer and operating system you're using. Only fairly
>recent OSes support USB correctly, and some computers can be set in BIOS to
>handle USB devices peculiarly. Do other USB devices work as expected on that
>computer?

My current computer was assembled a few months ago with a current
Supermicro board. I have the same problem with three older machines.
All of them run various updates of XP Pro. None of them have exhibited
any issues with USB in general.

Neil Harrington said,

>I have no idea how you managed to get such a useless response as you
>describe from the Nikon site.... You must have somehow gotten into an
>inappropriate area. There's a lot of stuff there in many places, and you may
>have to look around a bit for what you need.

Maybe I did -- but if so, it happened after I went through their Q&A
about what product and model I had. Shall I assume that they demand
that information and then display inapplicable results? That doesn't
say much about their web site's quality, either.

Nor does the fact that it wouldn't let me log into their forum with
the username and password I created when I downloaded the transfer
software in the summer of 2009. When that happened I created a new
account, which it let me do; then it wouldn't let me log on with that
one, either. That's when I gave up in disgust.

>> Is there anything else I can try?
>
>Yes, you can go to the Nikon site again and download a later version of
>Nikon Transfer software -- there are more recent versions than the one that
>came with your P5100.

The version I have was downloaded around the middle of 2009, as I
said. I'll visit again and see if I can get a later one -- if I can
log on.

>That may also require that you update your Windows XP
>to SP3, but that is a good idea anyway. The site will tell you what the SP
>requirement is. All my WinXP machines are SP3; I don't know which versions
>of the software require that.

Something else to try, but I at least one of the other computers I've
tried this on has already got SP3, and it didn't help. Maybe having
SP3 *and* the latest software will help.
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