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From: FocusFirst Inc. FocusFirst on 19 Apr 2010 20:06
We had a problem with 7040 messages re-coming into our inbox from June 2009
through April 2010 this past Saturday. We had turned our computer off for the
first time in 30 days. We are using 5 different email accounts within the
same version of Outlook and only the MSN email account gave us duplicates. We
called their support and they said there was no server outage or anything
that might have caused this duplication. Now we're trying to find the Outlook
set up that might be causing the problem. All of our email settings use
POP/STMP in Tools/Account Settings on the Email tab. What else do we need to
look at for the possible cause?


Second issue. At certain times when sending a single email we get a popup
that says "An internal support function returned an error" and won't send.
What would cause this?

Thanks.



From: LD55ZRA on 19 Apr 2010 22:55


My reply is shown inline ....


FocusFirst Inc. wrote:
>
> We had a problem with 7040 messages re-coming into our inbox from June 2009
> through April 2010 this past Saturday. We had turned our computer off for the
> first time in 30 days. We are using 5 different email accounts within the
> same version of Outlook and only the MSN email account gave us duplicates. We
> called their support and they said there was no server outage or anything
> that might have caused this duplication. Now we're trying to find the Outlook
> set up that might be causing the problem. All of our email settings use
> POP/STMP in Tools/Account Settings on the Email tab. What else do we need to
> look at for the possible cause?



You need to check that messages are deleted from the server after
downloading them. There is check mark on the "Internet Email
Settings" wizard under Advanced tab which says:

"Leave messages on the server"

You need to remove this check mark.


>
> Second issue. At certain times when sending a single email we get a popup
> that says "An internal support function returned an error" and won't send.
> What would cause this?

you can try correcting this by running Office Diagnostics and in
most cases the email settings are restored.


hth



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