From: luvnfaith205 on 30 Jan 2010 14:11 I keep getting an error code when trying to install updates prompted by the HP Advisor. the error code is 80070570 and the message is that windows encountered an unknown error. I just purchased this computer two days ago. what is up with this?
From: PA Bear [MS MVP] on 30 Jan 2010 20:11 Is it a brand-new computer or a used/reconditioned computer (and did you buy it at Best Buy)? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Try doing a Reset: http://support.microsoft.com/kb/971058 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 luvnfaith205 wrote: > I keep getting an error code when trying to install updates prompted by > the > HP Advisor. the error code is 80070570 and the message is that windows > encountered an unknown error. I just purchased this computer two days > ago. > what is up with this?
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