Error: invalid RTF
in [Outlook]
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From: bigblacksun on 13 Apr 2007 17:40 I have opened a ticket with microsoft and they are currently looking into the possibility of a corrupted riched20.dll from patch ms07-013. I'll let you know what I find out. "bigblacksun" wrote: > replacing the riched20.dll has not helped with my error. > > "bigblacksun" wrote: > > > Thanks Doug, the riched20.dll is worth a shot. I'll try it on one of my users > > and let you know. > > > > I found buried in the vulnerability details of MS07-011 and MS07-012 > > references to RTF so I lumped all three together as having some impact on RTF > > messages. I don't know for sure if all three affect it but it looks like it > > from the details. > > > > "Doug" wrote: > > > > > We're getting several reports of this as well. It looks like MS07-013 is the > > > only one related to rich text (riched20.dll). Seems like there may be > > > something awry in this hotfix. I'm having as much luck as you are finding > > > any references to the error...it's almost like it's never happened before. > > > Coincidentally, Outlook crashed on me several times this morning, and sure > > > enough, riched20.dll was the culprit. I renamed the file and repaired Office > > > and it seems to be ok now. Not sure if this approach would bear any results > > > against the "Invalid RTF" error. If anything new develops I'll pass it along. > > > > > > Doug > > > > > > "bigblacksun" wrote: > > > > > > > I forgot to mention that we are using a mix of Exchange2000 and Exchange2003 > > > > along with Outlook 2002 and Outlook 2003. There doesn't seem to be an issue > > > > with the versions or the servers. I did find that using webmail does not > > > > produce the same problems with RTF. > > > > > > > > "bigblacksun" wrote: > > > > > > > > > Hi, > > > > > I haven't seen very much in regards to RTF errors in technet or on the > > > > > boards. Since we installed the group of patches including MS07-011, MS07-012, > > > > > MS07-013 we started having a lot of problems with sending some RTF messages > > > > > and creating messages from mainframe output using RTF. They all started to > > > > > error out with no text in the email other than Error: invalid RTF and nothing > > > > > in sent items. I have tried to uninstall those three patches and it has > > > > > produced limited success but I would like to find a better solution mostly > > > > > because those three patches are security patches addressing vulnerabilities > > > > > with RTF. Has anyone found this to be a problem and found a solution? My > > > > > business area is really getting on our case to fix this and I'm about ready > > > > > to open a ticket but thought I would check here first. > > > > > > > > > > Thanks, > > > > > mike
From: Jeanett from OKC on 7 May 2007 13:32 Any news back from Microsoft? Some of our Outlook users began experiencing the same issue when patches were pushed in mid-April... "bigblacksun" wrote: > I have opened a ticket with microsoft and they are currently looking into the > possibility of a corrupted riched20.dll from patch ms07-013. I'll let you > know what I find out. > > "bigblacksun" wrote: > > > replacing the riched20.dll has not helped with my error. > > > > "bigblacksun" wrote: > > > > > Thanks Doug, the riched20.dll is worth a shot. I'll try it on one of my users > > > and let you know. > > > > > > I found buried in the vulnerability details of MS07-011 and MS07-012 > > > references to RTF so I lumped all three together as having some impact on RTF > > > messages. I don't know for sure if all three affect it but it looks like it > > > from the details. > > > > > > "Doug" wrote: > > > > > > > We're getting several reports of this as well. It looks like MS07-013 is the > > > > only one related to rich text (riched20.dll). Seems like there may be > > > > something awry in this hotfix. I'm having as much luck as you are finding > > > > any references to the error...it's almost like it's never happened before. > > > > Coincidentally, Outlook crashed on me several times this morning, and sure > > > > enough, riched20.dll was the culprit. I renamed the file and repaired Office > > > > and it seems to be ok now. Not sure if this approach would bear any results > > > > against the "Invalid RTF" error. If anything new develops I'll pass it along. > > > > > > > > Doug > > > > > > > > "bigblacksun" wrote: > > > > > > > > > I forgot to mention that we are using a mix of Exchange2000 and Exchange2003 > > > > > along with Outlook 2002 and Outlook 2003. There doesn't seem to be an issue > > > > > with the versions or the servers. I did find that using webmail does not > > > > > produce the same problems with RTF. > > > > > > > > > > "bigblacksun" wrote: > > > > > > > > > > > Hi, > > > > > > I haven't seen very much in regards to RTF errors in technet or on the > > > > > > boards. Since we installed the group of patches including MS07-011, MS07-012, > > > > > > MS07-013 we started having a lot of problems with sending some RTF messages > > > > > > and creating messages from mainframe output using RTF. They all started to > > > > > > error out with no text in the email other than Error: invalid RTF and nothing > > > > > > in sent items. I have tried to uninstall those three patches and it has > > > > > > produced limited success but I would like to find a better solution mostly > > > > > > because those three patches are security patches addressing vulnerabilities > > > > > > with RTF. Has anyone found this to be a problem and found a solution? My > > > > > > business area is really getting on our case to fix this and I'm about ready > > > > > > to open a ticket but thought I would check here first. > > > > > > > > > > > > Thanks, > > > > > > mike
From: bigblacksun on 7 May 2007 15:32 Yes, the word is that they are working on a hotfix and are hoping to have it by the end of the month. In the interim, they said to try the following: Some things you can do to avoid the problem: 1 - Roll back the patch that took riched20.dll to 5.50.99.2014. Earlier builds do not have the problem. 2 - Before sending RTF messages, select all of the text and change the font - this will "clean" the invalid RTF tags. "Jeanett from OKC" wrote: > Any news back from Microsoft? Some of our Outlook users began experiencing > the same issue when patches were pushed in mid-April... > > "bigblacksun" wrote: > > > I have opened a ticket with microsoft and they are currently looking into the > > possibility of a corrupted riched20.dll from patch ms07-013. I'll let you > > know what I find out. > > > > "bigblacksun" wrote: > > > > > replacing the riched20.dll has not helped with my error. > > > > > > "bigblacksun" wrote: > > > > > > > Thanks Doug, the riched20.dll is worth a shot. I'll try it on one of my users > > > > and let you know. > > > > > > > > I found buried in the vulnerability details of MS07-011 and MS07-012 > > > > references to RTF so I lumped all three together as having some impact on RTF > > > > messages. I don't know for sure if all three affect it but it looks like it > > > > from the details. > > > > > > > > "Doug" wrote: > > > > > > > > > We're getting several reports of this as well. It looks like MS07-013 is the > > > > > only one related to rich text (riched20.dll). Seems like there may be > > > > > something awry in this hotfix. I'm having as much luck as you are finding > > > > > any references to the error...it's almost like it's never happened before. > > > > > Coincidentally, Outlook crashed on me several times this morning, and sure > > > > > enough, riched20.dll was the culprit. I renamed the file and repaired Office > > > > > and it seems to be ok now. Not sure if this approach would bear any results > > > > > against the "Invalid RTF" error. If anything new develops I'll pass it along. > > > > > > > > > > Doug > > > > > > > > > > "bigblacksun" wrote: > > > > > > > > > > > I forgot to mention that we are using a mix of Exchange2000 and Exchange2003 > > > > > > along with Outlook 2002 and Outlook 2003. There doesn't seem to be an issue > > > > > > with the versions or the servers. I did find that using webmail does not > > > > > > produce the same problems with RTF. > > > > > > > > > > > > "bigblacksun" wrote: > > > > > > > > > > > > > Hi, > > > > > > > I haven't seen very much in regards to RTF errors in technet or on the > > > > > > > boards. Since we installed the group of patches including MS07-011, MS07-012, > > > > > > > MS07-013 we started having a lot of problems with sending some RTF messages > > > > > > > and creating messages from mainframe output using RTF. They all started to > > > > > > > error out with no text in the email other than Error: invalid RTF and nothing > > > > > > > in sent items. I have tried to uninstall those three patches and it has > > > > > > > produced limited success but I would like to find a better solution mostly > > > > > > > because those three patches are security patches addressing vulnerabilities > > > > > > > with RTF. Has anyone found this to be a problem and found a solution? My > > > > > > > business area is really getting on our case to fix this and I'm about ready > > > > > > > to open a ticket but thought I would check here first. > > > > > > > > > > > > > > Thanks, > > > > > > > mike
From: tuxis on 8 May 2007 10:09 Just clarifying what most of you know. There are two KB's associated with MS07-013. 918118 (RichEdit in Windows). KB920813 (Richedit in Office) is the one which causes the error in this discussion. The security bulletin has not yet been updated with the caveat. Thanks for your posts folks, I appreciate the info you've shared. bigblacksun, please keep us posted on your ticket.
From: bigblacksun on 8 May 2007 15:45
Thanks for that information and I will keep everyone updated when I get more information from MS. I haven't had a chance to test out the option of restoring the riched20.dll as it was suggested but I did originally rename them and try a repair with outlook which didn't work. I did find some older versions of riched20.dll and would like to replace what is currently on the drive with the older versions and then I'll let you know how it goes. "tuxis(a)shaw.ca" wrote: > Just clarifying what most of you know. There are two KB's associated > with MS07-013. 918118 (RichEdit in Windows). KB920813 (Richedit in > Office) is the one which causes the error in this discussion. The > security bulletin has not yet been updated with the caveat. > > Thanks for your posts folks, I appreciate the info you've shared. > bigblacksun, please keep us posted on your ticket. > > |