Error number: 0x80090008
in [Windows Update]
|
From: PA Bear [MS MVP] on 8 Jan 2010 03:46 Thread history: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e245befbf2e7d97a See... Error message when you try to install updates by using the Windows Update or Microsoft Update Web site: "0x80004002": http://support.microsoft.com/kb/956708 ....but running a Reset would have done all of those Resolutions anyway. You may be seeing the (continuing?) effects of a hijackware infection, my friend. Is WinXP SP3 installed? Have you ever done a Repair Install or a clean install of Windows? WheelsinMotion wrote: > Done > still the same > > I did notice in the windowsupdate log > > 2010-01-06 23:19:32:625 1036 194 AU ########### AU: Uninitializing > Automatic Updates ########### > 2010-01-06 23:19:45:468 1688 dcc Misc =========== Logging initialized > (build: 7.4.7600.226, tz: -0000) =========== > 2010-01-06 23:19:45:468 1688 dcc Misc = Process: > C:\WINDOWS\system32\wuauclt.exe > 2010-01-06 23:19:45:468 1688 dcc Misc = Module: > C:\WINDOWS\system32\wuaueng.dll > 2010-01-06 23:19:45:453 1688 dcc Agent WARNING: Failed to backup the > service > registration data, error 80070013 > 2010-01-06 23:19:45:468 1688 dcc DtaStor WARNING: Update Service: Failed > to > repopulate the backup store > 2010-01-06 23:19:45:750 1036 194 AU FATAL: Failed to get session from > datastore, error = 0x80004002 > 2010-01-06 23:19:47:265 1036 194 Service ********* > 2010-01-06 23:19:47:265 1036 194 Service ** END ** Service: Service > exit > [Exit code = 0 > > > > "PA Bear [MS MVP]" wrote: >> Now try a Reset: http://support.microsoft.com/kb/971058 >> >> WheelsinMotion wrote: >>> I have uninstalled NIS2010 rebooted, Enabled the Windows Firewall and >>> then >>> un the Norton Removal tool and have rebooted . >>> and Yes the error is still 0x80090008 >>> >>> "PA Bear [MS MVP]" wrote: >>>> If you uninstall NIS 2010 & reboot, enable the Windows Firewalll, run >>>> the >>>> Norton Removal Tool & reboot again, does the behavior persist? >>>> >>>> WheelsinMotion wrote: >>>>> I have >>>>> 1) Disabled Norton Smart Firewall >>>>> >>>>> 2) Reinstated the native Windows Firewall >>>>> 3) used command prompt >>>>> 4) used netsh winsock reset >>>>> 5) request to restart >>>>> 6)exit and then restarted >>>>> >>>>> 7) tried to use windows update and using the express button I receive >>>>> the >>>>> same error 0x80090008 >>>>> >>>>> The NS2010 was installed on 24 Nov 2009 and I did not have any >>>>> problems >>>>> before the last updates I received. >>>>> This only seems to of happened after the updates I had on the >>>>> 12/09/2009 >>>>> KB970430 >>>>> KB974318 >>>>> KB976325 >>>>> KB973904 >>>>> KB976416 >>>>> KB974392 >>>>> KB971737 >>>>> KB890830 <snip>
From: WheelsinMotion on 8 Jan 2010 05:09 Used http://support.microsoft.com/kb/956708 still the same error 0x80090008n If I have a Highjack then as I have run NIS2010, Malwarebytes, also SUPERAntiSpyware it must be something special Win XP SP3 is installed and NO I have never done a Repair Install or a clean install of Windows? "PA Bear [MS MVP]" wrote: > Thread history: > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e245befbf2e7d97a > > See... > > Error message when you try to install updates by using the Windows Update or > Microsoft Update Web site: "0x80004002": > http://support.microsoft.com/kb/956708 > > ....but running a Reset would have done all of those Resolutions anyway. > > You may be seeing the (continuing?) effects of a hijackware infection, my > friend. > > Is WinXP SP3 installed? > > Have you ever done a Repair Install or a clean install of Windows? > > > WheelsinMotion wrote: > > Done > > still the same > > > > I did notice in the windowsupdate log > > > > 2010-01-06 23:19:32:625 1036 194 AU ########### AU: Uninitializing > > Automatic Updates ########### > > 2010-01-06 23:19:45:468 1688 dcc Misc =========== Logging initialized > > (build: 7.4.7600.226, tz: -0000) =========== > > 2010-01-06 23:19:45:468 1688 dcc Misc = Process: > > C:\WINDOWS\system32\wuauclt.exe > > 2010-01-06 23:19:45:468 1688 dcc Misc = Module: > > C:\WINDOWS\system32\wuaueng.dll > > 2010-01-06 23:19:45:453 1688 dcc Agent WARNING: Failed to backup the > > service > > registration data, error 80070013 > > 2010-01-06 23:19:45:468 1688 dcc DtaStor WARNING: Update Service: Failed > > to > > repopulate the backup store > > 2010-01-06 23:19:45:750 1036 194 AU FATAL: Failed to get session from > > datastore, error = 0x80004002 > > 2010-01-06 23:19:47:265 1036 194 Service ********* > > 2010-01-06 23:19:47:265 1036 194 Service ** END ** Service: Service > > exit > > [Exit code = 0 > > > > > > > > "PA Bear [MS MVP]" wrote: > >> Now try a Reset: http://support.microsoft.com/kb/971058 > >> > >> WheelsinMotion wrote: > >>> I have uninstalled NIS2010 rebooted, Enabled the Windows Firewall and > >>> then > >>> un the Norton Removal tool and have rebooted . > >>> and Yes the error is still 0x80090008 > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> If you uninstall NIS 2010 & reboot, enable the Windows Firewalll, run > >>>> the > >>>> Norton Removal Tool & reboot again, does the behavior persist? > >>>> > >>>> WheelsinMotion wrote: > >>>>> I have > >>>>> 1) Disabled Norton Smart Firewall > >>>>> > >>>>> 2) Reinstated the native Windows Firewall > >>>>> 3) used command prompt > >>>>> 4) used netsh winsock reset > >>>>> 5) request to restart > >>>>> 6)exit and then restarted > >>>>> > >>>>> 7) tried to use windows update and using the express button I receive > >>>>> the > >>>>> same error 0x80090008 > >>>>> > >>>>> The NS2010 was installed on 24 Nov 2009 and I did not have any > >>>>> problems > >>>>> before the last updates I received. > >>>>> This only seems to of happened after the updates I had on the > >>>>> 12/09/2009 > >>>>> KB970430 > >>>>> KB974318 > >>>>> KB976325 > >>>>> KB973904 > >>>>> KB976416 > >>>>> KB974392 > >>>>> KB971737 > >>>>> KB890830 > <snip> > > . >
From: PA Bear [MS MVP] on 8 Jan 2010 17:10 NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via... Consumer Security Support home page https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. Checking for/Help with Hijackware: • http://mvps.org/winhelp2002/unwanted.htm • http://inetexplorer.mvps.org/tshoot.html • http://www.mvps.org/sramesh2k/Malware_Defence.htm • http://www.elephantboycomputers.com/page2.html#Removing_Malware **Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.** If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. WheelsinMotion wrote: > Used http://support.microsoft.com/kb/956708 > > still the same error 0x80090008n > > If I have a Highjack then as I have run NIS2010, Malwarebytes, also > SUPERAntiSpyware > it must be something special > > Win XP SP3 is installed > > and NO I have never done a Repair Install or a clean install of Windows? > > > > "PA Bear [MS MVP]" wrote: > >> Thread history: >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/e245befbf2e7d97a >> >> See... >> >> Error message when you try to install updates by using the Windows Update >> or Microsoft Update Web site: "0x80004002": >> http://support.microsoft.com/kb/956708 >> >> ....but running a Reset would have done all of those Resolutions anyway. >> >> You may be seeing the (continuing?) effects of a hijackware infection, my >> friend. >> >> Is WinXP SP3 installed? >> >> Have you ever done a Repair Install or a clean install of Windows? >> >> >> WheelsinMotion wrote: >>> Done >>> still the same >>> >>> I did notice in the windowsupdate log >>> >>> 2010-01-06 23:19:32:625 1036 194 AU ########### AU: Uninitializing >>> Automatic Updates ########### >>> 2010-01-06 23:19:45:468 1688 dcc Misc =========== Logging initialized >>> (build: 7.4.7600.226, tz: -0000) =========== >>> 2010-01-06 23:19:45:468 1688 dcc Misc = Process: >>> C:\WINDOWS\system32\wuauclt.exe >>> 2010-01-06 23:19:45:468 1688 dcc Misc = Module: >>> C:\WINDOWS\system32\wuaueng.dll >>> 2010-01-06 23:19:45:453 1688 dcc Agent WARNING: Failed to backup the >>> service >>> registration data, error 80070013 >>> 2010-01-06 23:19:45:468 1688 dcc DtaStor WARNING: Update Service: Failed >>> to >>> repopulate the backup store >>> 2010-01-06 23:19:45:750 1036 194 AU FATAL: Failed to get session from >>> datastore, error = 0x80004002 >>> 2010-01-06 23:19:47:265 1036 194 Service ********* >>> 2010-01-06 23:19:47:265 1036 194 Service ** END ** Service: Service >>> exit >>> [Exit code = 0 >>> >>> >>> >>> "PA Bear [MS MVP]" wrote: >>>> Now try a Reset: http://support.microsoft.com/kb/971058 >>>> >>>> WheelsinMotion wrote: >>>>> I have uninstalled NIS2010 rebooted, Enabled the Windows Firewall and >>>>> then >>>>> un the Norton Removal tool and have rebooted . >>>>> and Yes the error is still 0x80090008 >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> If you uninstall NIS 2010 & reboot, enable the Windows Firewalll, run >>>>>> the >>>>>> Norton Removal Tool & reboot again, does the behavior persist? >>>>>> >>>>>> WheelsinMotion wrote: >>>>>>> I have >>>>>>> 1) Disabled Norton Smart Firewall >>>>>>> >>>>>>> 2) Reinstated the native Windows Firewall >>>>>>> 3) used command prompt >>>>>>> 4) used netsh winsock reset >>>>>>> 5) request to restart >>>>>>> 6)exit and then restarted >>>>>>> >>>>>>> 7) tried to use windows update and using the express button I >>>>>>> receive >>>>>>> the >>>>>>> same error 0x80090008 >>>>>>> >>>>>>> The NS2010 was installed on 24 Nov 2009 and I did not have any >>>>>>> problems >>>>>>> before the last updates I received. >>>>>>> This only seems to of happened after the updates I had on the >>>>>>> 12/09/2009 >>>>>>> KB970430 >>>>>>> KB974318 >>>>>>> KB976325 >>>>>>> KB973904 >>>>>>> KB976416 >>>>>>> KB974392 >>>>>>> KB971737 >>>>>>> KB890830 >> <snip> >> >> .
From: Frederic on 16 Jan 2010 18:48 I had the same error and I couln't figure out which of the last Update was responsible. I tried different ways to fix Window Update (fix-it, ). I checked with regmon the <access denied> key without success Restore to 8/12/2009 temporarly maked WU working. But I still had the same problem after updates are installed. Finally, i came with the solution (the one I wanted to avoid). The following procedure assume that once you installed Service Pack 3 on your system (coming from SP1 or SP2). 1. Get a copy of Service Pack 3 from microsoft (http://www.microsoft.com/downloads/details.aspx?familyid=2FCDE6CE-B5FB-4488-8C50-FE22559D164E&displaylang=en ) To unistall SP3 may cause instability of your system 2. Secure your work station (disconnect network) 3. Uninstall XP service Pack 3 4. Uninstall kb976098 (Time zone Update) it may cause conflict in next update 5. reinstall service Pack 3 from CD 6. reinstall Iexplore (7 or 8) (uninstalling is impossible you have to overwrite the existing install) 7. Connect your network 8. Launch Window Update 9. Update your system (36 updates for me) BE CAREFUL: Uninstalling Service Pack 3 may cause instability to your system and also to the Apps your installed after SP3. Probably you will need to reinstall some of them. I had nothing to reinstall after this procedure, Everything seems to work as normal. Still can't understand why if works but now it works Good luck "WheelsinMotion" wrote: > I receive the Error number: 0x80090008 when trying a manual windows update > with the message > The website has encountered a problem and cannot display the page you are > trying to view. > > I have checked my event viewer and the following Windows Update Agent Error > Event ID 16 and have received this message since the 9/12/2009. > The last time windows update worked was on the 09/12/2009
From: PA Bear [MS MVP] on 17 Jan 2010 00:51
What are you smoking, kid? Frederic wrote: > I had the same error and I couln't figure out which of the last Update was > responsible. > I tried different ways to fix Window Update (fix-it, ). > I checked with regmon the <access denied> key without success > Restore to 8/12/2009 temporarly maked WU working. But I still had the same > problem after updates are installed. > > Finally, i came with the solution (the one I wanted to avoid). The > following > procedure assume that once you installed Service Pack 3 on your system > (coming from SP1 or SP2). > 1. Get a copy of Service Pack 3 from microsoft > (http://www.microsoft.com/downloads/details.aspx?familyid=2FCDE6CE-B5FB-4488-8C50-FE22559D164E&displaylang=en > ) To unistall SP3 may cause instability of your system > 2. Secure your work station (disconnect network) > 3. Uninstall XP service Pack 3 > 4. Uninstall kb976098 (Time zone Update) it may cause conflict in next > update > 5. reinstall service Pack 3 from CD > 6. reinstall Iexplore (7 or 8) (uninstalling is impossible you have to > overwrite the existing install) > 7. Connect your network > 8. Launch Window Update > 9. Update your system (36 updates for me) > > BE CAREFUL: Uninstalling Service Pack 3 may cause instability to your > system > and also to the Apps your installed after SP3. Probably you will need to > reinstall some of them. I had nothing to reinstall after this procedure, > Everything seems to work as normal. > > Still can't understand why if works but now it works > > Good luck > > > "WheelsinMotion" wrote: > >> I receive the Error number: 0x80090008 when trying a manual windows >> update >> with the message >> The website has encountered a problem and cannot display the page you are >> trying to view. >> >> I have checked my event viewer and the following Windows Update Agent >> Error >> Event ID 16 and have received this message since the 9/12/2009. >> The last time windows update worked was on the 09/12/2009 |