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From: Thomas on 18 May 2010 09:05
Some of my users complains about problems opening Excel documents. About 2
sec. after they open a document it close automatically. I have found out that
the excel.exe process stay as an active task and can be closed from the task
manager.
It is not happening every time but almost! I have tried starting Excel in
safemode, but with same result :-(

3 out of 18 users having this problem and are all are running Windows Vista.

Any ides troubleshooting this matter?
From: Reg on 19 May 2010 08:14
look for rougue files in Start folder

disable all add-ins

is it ALL documents or just some? alwys the same user

hth
RegMigrant

"Thomas" wrote:

> Some of my users complains about problems opening Excel documents. About 2
> sec. after they open a document it look close automatically. I have found out that
> the excel.exe process stay as an active task and can be closed from the task
> manager.
> It is not happening every time but almost! I have tried starting Excel in
> safemode, but with same result :-(
>
> 3 out of 18 users having this problem and are all are running Windows Vista.
>
> Any ides troubleshooting this matter?
From: Thomas on 20 May 2010 01:58
Hi.

Thank you for you reply.

I have even seen it with a blank document! I have the problem on three
diffrend machines. But it does not happen every time. It seems really weird.

"Reg" wrote:

> look for rougue files in Start folder
>
> disable all add-ins
>
> is it ALL documents or just some? alwys the same user
>
> hth
> RegMigrant
>
> "Thomas" wrote:
>
> > Some of my users complains about problems opening Excel documents. About 2
> > sec. after they open a document it look close automatically. I have found out that
> > the excel.exe process stay as an active task and can be closed from the task
> > manager.
> > It is not happening every time but almost! I have tried starting Excel in
> > safemode, but with same result :-(
> >
> > 3 out of 18 users having this problem and are all are running Windows Vista.
> >
> > Any ides troubleshooting this matter?
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