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From: Brian Carroll on 30 Apr 2010 05:36
I wonder whether someone here can help me recover the use of my
HP LaserJet CP1515n printer which will not start up correctly?

On switch-on, the initial start cycle begins as ususal, with
'Hewlwtt-Packard' and chevrons appearing one by one in the
printer display. Eventually 'Ready' appears but followed
immediately by '49 error Turn off then on'. That action has no
effect. The cycle then repeats indefinitely.

Someone on another newsgroup who uses this printer tells me that
setting everything to 'Factory defaults' and re-configuring may
break this impasse. The manual says (pp 44 - 49) to set
defaults: 1) press the OK button to open the menus; 2) select
Service menu; 3) select Restore defaults. I cannot get any
action at all from the OK (or any other) button. Moreover the
ethernet and USB connections are both broken so, having
uninstalled the driver software, I cannot re-install past the
point where one chooses the type of connection, inserts the
printer net address, and lets the printer be found.

Is the printer really broken or is there something simple I can
do to put it right? If not I will ask for a replacement as it is
less than 6 months old.

Brian.

--
______________________________________________________________

Brian Carroll, Ripon, North Yorkshire, UK bric at f2s dot com
______________________________________________________________
From: Don Phillipson on 30 Apr 2010 07:05
"Brian Carroll" <bric-nospam(a)argonet.co.uk> wrote in message
news:511001bec6bric-nospam(a)argonet.co.uk...

> On switch-on, the initial start cycle begins as ususal, with
> 'Hewlwtt-Packard' and chevrons appearing one by one in the
> printer display. Eventually 'Ready' appears but followed
> immediately by '49 error Turn off then on'. That action has no
> effect. The cycle then repeats indefinitely.
> . . .
> Is the printer really broken or is there something simple I can
> do to put it right? If not I will ask for a replacement as it is
> less than 6 months old.

So what is error no. 49? HP must have this documented
somewhere. Is your aim to solve this intellectual problem
or to get a functioning (replacement) printer?

HP offers support at
http://www.shopping.hp.com/supmodel/product/CC377A?
The ID of the printer seems to be CP1515n (but perhaps
in the UK they use only C1515n.)

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)



From: Brian Carroll on 30 Apr 2010 09:10
In article <hree4e$2sf$1(a)theodyn.ncf.ca>, Don Phillipson
<e925(a)SPAMBLOCK.ncf.ca> wrote:
> "Brian Carroll" <bric-nospam(a)argonet.co.uk> wrote in message
> news:511001bec6bric-nospam(a)argonet.co.uk...

> > On switch-on, the initial start cycle begins as ususal, with
> > 'Hewlwtt-Packard' and chevrons appearing one by one in the
> > printer display. Eventually 'Ready' appears but followed
> > immediately by '49 error Turn off then on'. That action has
> > no effect. The cycle then repeats indefinitely. . . . Is the
> > printer really broken or is there something simple I can do
> > to put it right? If not I will ask for a replacement as it
> > is less than 6 months old.

> So what is error no. 49? HP must have this documented
> somewhere. Is your aim to solve this intellectual problem or
> to get a functioning (replacement) printer?

> HP offers support at
> http://www.shopping.hp.com/supmodel/product/CC377A? The ID of
> the printer seems to be CP1515n (but perhaps in the UK they
> use only C1515n.)

The printer is CP1515n; my typing error - sorry.

Error 49 is a catch-all, apparently. I eventually found my way
to a Tech Support guy (in Capetown) who talked me through some
tests, none of which fixed the problem. He offered to replace
the printer which is now packed awaiting collection. So
unfortunately I can't report anything here that would benefit
others.


Brian.

--
______________________________________________________________

Brian Carroll, Ripon, North Yorkshire, UK bric at f2s dot com
______________________________________________________________
From: Bill (Adopt) on 9 May 2010 21:48
In article <51101553cabric-nospam(a)argonet.co.uk>,
Brian Carroll <bric-nospam(a)argonet.co.uk> wrote:
> In article <hree4e$2sf$1(a)theodyn.ncf.ca>, Don Phillipson
> <e925(a)SPAMBLOCK.ncf.ca> wrote:
> > "Brian Carroll" <bric-nospam(a)argonet.co.uk> wrote in message
> > news:511001bec6bric-nospam(a)argonet.co.uk...

> > > On switch-on, the initial start cycle begins as ususal, with
> > > 'Hewlwtt-Packard' and chevrons appearing one by one in the
> > > printer display. Eventually 'Ready' appears but followed
> > > immediately by '49 error Turn off then on'. That action has
> > > no effect. The cycle then repeats indefinitely. . . . Is the
> > > printer really broken or is there something simple I can do
> > > to put it right? If not I will ask for a replacement as it
> > > is less than 6 months old.

> > So what is error no. 49? HP must have this documented
> > somewhere. Is your aim to solve this intellectual problem or
> > to get a functioning (replacement) printer?

> > HP offers support at
> > http://www.shopping.hp.com/supmodel/product/CC377A? The ID of
> > the printer seems to be CP1515n (but perhaps in the UK they
> > use only C1515n.)

> The printer is CP1515n; my typing error - sorry.

> Error 49 is a catch-all, apparently. I eventually found my way
> to a Tech Support guy (in Capetown) who talked me through some
> tests, none of which fixed the problem. He offered to replace
> the printer which is now packed awaiting collection. So
> unfortunately I can't report anything here that would benefit
> others.

Now back online - having been contact and dsl-less
for a few days..

Sounds like the same guy I talked to, Brian.. :))
(I guess HP have a few of them, in various parts
of the world - even some techies with female
voices)!

An immediate thought - although slightly begging
if the printer's all now packed and HP have already
agreed to collect and replace..

...would have been to open up the card memory slot
on the right-hand side (looking from the front) and
very gently 'press' or 'jiggle' anything that's there
and obvious, especially if you have an aftermarket
memory card such as the extortionate HP or perhaps
it's identical, much cheaper and ubiquitous IBM
Kingston. To explain further, I had a fault - can't
remember if it was reported as a '49' or just a 'hang'
- but that matter was resolved on removing and
replacing the IBM Kingston memory card. Nothing wrong
with it ..possibly I hadn't seated it correctly or
fully in the first place. (Being a tiny little thing,
it's a bit of tight fit to insert in the first place)..

Having pontificated that little paste-glass gem, I'm
not sure if you have an additional memory card installed?

If so and you've forgotten such then, (especially if it's
an aftermarket such as the usually reliable Kingston), get
it out before HP pick the printer up - otherwise the card
might disappear with HP making a few disapproving clucking
noises. ;))

Also, should you indeed be using such an additional
memory card, it may be an idea to send that back directly
to the agent from whom you purchased it and ask for a
replacement, just in case that item has also been clobbered
by your CP1515n's start-up routine(s). (I think there's
a ten year warranty on them; they're hardly more than a
few pounds anyway)..

Sorry - can't assist with your installed software problem
...except perhaps to suggest that if your Risc PC is near
and you're able to connect through on your network via the
RJ45(?)- (using the Risc PC PostScript driver(s) as a test
facility - then that 'might' be another future manner of
detecting if faults are being generated externally as the
CP1515n goes through it's startup routines.

Hard to say, really. HP's usually just work! Trust your
tame HP techies sort it out for you - although they might
suggest you be interested in their aftermarket service
package - at a (possibly reasonable?) price ..of course.. ;))


Hope sort of helps.. ?:))

Bill ZFC

PS: Another thought - although I guess you will already
have remembered to do this - remove your colour cartridges
from the printer. HP don't need them and will, if they
are there, remove and ditch them anyway.

I think they do make a cleaning charge should they spill
(and they will) all over the internal works.

If you get replacement printer ..it just might arrive
with it's own starter or new cartridges pre-installed
and with sealing tags ready to unseal anyway...

--
Adoption InterLink UK with -=- http://www.billsimpson.com/
Domain Host Orpheus Internet -=- http://www.orpheusinternet.co.uk/
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