Failed to uninstall the device. Device may be required to boot up computer
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From: Dave Patrick on 25 Feb 2007 13:29 These two may have helped. http://support.microsoft.com/kb/314067/ http://support.microsoft.com/kb/299357 -- Regards, Dave Patrick ....Please no email replies - reply in newsgroup. Microsoft Certified Professional Microsoft MVP [Windows] http://www.microsoft.com/protect "Curious George" wrote: > My NIC stopped working yesterday, and Device Manager reported that it > had problems (Error 31) because Windows could not load the driver. So I > attempted to uninstall it so that Windows could re-find it and > re-install. I received the error message: "Failed to uninstall the > device. Device may be required to boot up computer." > > In Googling this error message, I found suggestions to show "ghost" > devices in device manager by using set devmgr_show_nonpresent_devices=1. > There were no such ghost devices. When I set DM to "show hidden > devices," there were a bunch of WAN miniports and other network-related > entries, and perhaps I should have deleted all of them, but I didn't. > No devices, other than the main NIC entry, showed the yellow Splat. > > I found a MSKB suggestion to download and use a special MS tool, DevCon > ("a command line utility that acts as an alternative to Device > Manager"). But when I ran the "remove" command from this tool, it > responded, "no devices removed." > > I found suggestions to search the registry and set permissions, but that > didn't seem to be the answer either. At least, I couldn't find a likely > key on which the permissions were set incorrectly. > > I found suggestions that the problem might have been "Wake On Lan," but > when I went into BIOS, there was no setting for WOL. There was a BIOS > setting to have the 4th boot device (after CD, floppy, hard drive) be > PXE, which I understand to be a boot-from-network option, so I disabled > that. That wasn't the solution. > > I eventually fixed the situation by restoring from a Ghost image, so the > problem wasn't hardware. I had already come to the conclusion that it > wasn't a hardware problem, because the "LAN connect" light on my router > would come on early in the boot process but then go off as Windows took > control. > > I'm OK now, but if anyone has any insight into this issue, particularly > how to remove devices (is it only NICs?) that Windows claims "may" be > needed to boot, I'd really like to know for future reference. And it > probably will come up again. > > By the way, attempting to uninstall the NIC in Safe Mode didn't help, > but interestingly, now that things are working again, the "LAN connect" > light stays on, even though the NIC is not operative in Safe Mode.
From: Dave Patrick on 25 Feb 2007 13:48 I would vae removed the hardware then to display hidden devices, non-Plug and Play devices, and devices not attached to the computer (commonly known as "ghosted" or "phantom" devices) Save the following two lines as a file then execute. --------------------------setdev.bat--------------------- set DEVMGR_SHOW_NONPRESENT_DEVICES=1 start devmgmt.msc --------------------------------------------------------- Then, View|Show Hidden Devices to remove or reconfigure these devices. Do not edit the registry. -- Regards, Dave Patrick ....Please no email replies - reply in newsgroup. Microsoft Certified Professional Microsoft MVP [Windows] http://www.microsoft.com/protect "Curious George" wrote: > I didn't think to try resetting TCP/IP with netsh, and perhaps that might > have helped, but none of the regular networking troubleshooting tools > would have worked: the NIC completely failed to load, and wasn't even > showing in Network Connections.
From: Jack (MVP-Networking). on 25 Feb 2007 14:36
Hi First read this, http://www.ezlan.net/faq#ghost Uninstall any thing related to this specific NIC in the Device Manager, take the NIC out (or disable it if it is onboard) and boot one time without an NIC. Switch Off, re-insert the NIC (if it is PCI try another slot), make sure that you have the recent drivers and try to install. Does Not work? Get a New NIC they go for $5-$10 and there is reason to lose sleep over it. Jack (MVP-Networking). "Dave Patrick" <DSPatrick(a)nospam.gmail.com> wrote in message news:OS3GE2QWHHA.5060(a)TK2MSFTNGP06.phx.gbl... >I would vae removed the hardware then to display hidden devices, non-Plug >and Play devices, and devices not attached to the computer (commonly known >as "ghosted" or "phantom" devices) > > Save the following two lines as a file then execute. > > --------------------------setdev.bat--------------------- > set DEVMGR_SHOW_NONPRESENT_DEVICES=1 > start devmgmt.msc > --------------------------------------------------------- > > Then, View|Show Hidden Devices to remove or reconfigure these devices. Do > not edit the registry. > > -- > > Regards, > > Dave Patrick ....Please no email replies - reply in newsgroup. > Microsoft Certified Professional > Microsoft MVP [Windows] > http://www.microsoft.com/protect > > "Curious George" wrote: >> I didn't think to try resetting TCP/IP with netsh, and perhaps that might >> have helped, but none of the regular networking troubleshooting tools >> would have worked: the NIC completely failed to load, and wasn't even >> showing in Network Connections. > |