Gaining Control of Client's PC With Remote Assistant?
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From: Larry Lindstrom on 24 Jun 2010 05:53 Hello Folks: As an independent software developer, Remote Assistant is a tremendous tool. I've only recently discovered it. It's great to tell a user to do this, or do that. Win7 to Win7 assistants also includes the display of the client's cursor. It's apparent that there is some method to gain control of the client's computer. The connection status always includes the line "Screen View Only" and there is a button with an "X" and a grayed out "Stop Control (ESC)" label. The invite is sent to me as an email attachment. How do I gain control of the client's computer. Thanks Larry
From: Shenan Stanley on 24 Jun 2010 07:35
Larry Lindstrom wrote: > As an independent software developer, Remote Assistant is a > tremendous tool. I've only recently discovered it. > > It's great to tell a user to do this, or do that. Win7 to Win7 > assistants also includes the display of the client's cursor. > > It's apparent that there is some method to gain control of the > client's computer. The connection status always includes the line > "Screen View Only" and there is a button with an "X" and a grayed > out "Stop Control (ESC)" label. > > The invite is sent to me as an email attachment. > > How do I gain control of the client's computer. Personally - I would use TeamViewer. No trouble with firewalls, no issues with routers, no real configuration for much of anything other than running the application and getting some numbers. However... Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) Example: http://www.google.com/search?q=how+to+use+"remote+assistance"+in+"Windows+7" Which could lead you here: http://windows.microsoft.com/en-us/windows-vista/Windows-Remote-Assistance-frequently-asked-questions Essentially - using Remote Assistance - if you want control of the remote machine you "Request to Take Control" and they get a pop-up asking them if it is okay or not that you do and then they can take control. They can simply press ESC at anytime to end that control. The Take Control request button (if you are the one giving the help) is in the top left part of your window if I recall correctly. But *yes* - you have to ask and they have to give you permissions with Remote Assistance built into Windows. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |