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From: Federico on 14 May 2010 21:48
Every so often MSWord 11 or Excel or PPoint dies upon starting the app.
I have a legit Office 07 Ultimate version, installed in a new PC with Vista
x64. Initially I decided to upgrade to Windows 7, but frequent freezes
continue to happen. All products are updated. Usually the killer is the **
ntdll.dll ** module.

Any MS brilliant idea? This is my last error event:

Log Name: Application
Source: Application Error
Date: 5/14/2010 8:36:31 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Home-PC
Description:
Faulting application name: WINWORD.EXE, version: 12.0.6514.5000, time stamp:
0x4a89d533
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x00043eb6
Faulting process id: 0xf68
Faulting application start time: 0x01caf3cf0b971b73
Faulting application path: C:\Program Files (x86)\Microsoft
Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 49a07d58-5fc2-11df-98dc-00248ca9f75c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-15T01:36:31.000000000Z" />
<EventRecordID>11340</EventRecordID>
<Channel>Application</Channel>
<Computer>Home-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6514.5000</Data>
<Data>4a89d533</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bdb3b</Data>
<Data>c0000005</Data>
<Data>00043eb6</Data>
<Data>f68</Data>
<Data>01caf3cf0b971b73</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE</Data>
<Data>C:\Windows\SysWOW64\ntdll.dll</Data>
<Data>49a07d58-5fc2-11df-98dc-00248ca9f75c</Data>
</EventData>
</Event>
From: Federico on 14 May 2010 22:03
Perhaps the adobe PDF COM add-in... will try to disable it

"Federico" wrote:

> Every so often MSWord 11 or Excel or PPoint dies upon starting the app.
> I have a legit Office 07 Ultimate version, installed in a new PC with Vista
> x64. Initially I decided to upgrade to Windows 7, but frequent freezes
> continue to happen. All products are updated. Usually the killer is the **
> ntdll.dll ** module.
>
> Any MS brilliant idea? This is my last error event:
>
> Log Name: Application
> Source: Application Error
> Date: 5/14/2010 8:36:31 PM
> Event ID: 1000
> Task Category: (100)
> Level: Error
> Keywords: Classic
> User: N/A
> Computer: Home-PC
> Description:
> Faulting application name: WINWORD.EXE, version: 12.0.6514.5000, time stamp:
> 0x4a89d533
> Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp:
> 0x4a5bdb3b
> Exception code: 0xc0000005
> Fault offset: 0x00043eb6
> Faulting process id: 0xf68
> Faulting application start time: 0x01caf3cf0b971b73
> Faulting application path: C:\Program Files (x86)\Microsoft
> Office\Office12\WINWORD.EXE
> Faulting module path: C:\Windows\SysWOW64\ntdll.dll
> Report Id: 49a07d58-5fc2-11df-98dc-00248ca9f75c
> Event Xml:
> <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
> <System>
> <Provider Name="Application Error" />
> <EventID Qualifiers="0">1000</EventID>
> <Level>2</Level>
> <Task>100</Task>
> <Keywords>0x80000000000000</Keywords>
> <TimeCreated SystemTime="2010-05-15T01:36:31.000000000Z" />
> <EventRecordID>11340</EventRecordID>
> <Channel>Application</Channel>
> <Computer>Home-PC</Computer>
> <Security />
> </System>
> <EventData>
> <Data>WINWORD.EXE</Data>
> <Data>12.0.6514.5000</Data>
> <Data>4a89d533</Data>
> <Data>ntdll.dll</Data>
> <Data>6.1.7600.16385</Data>
> <Data>4a5bdb3b</Data>
> <Data>c0000005</Data>
> <Data>00043eb6</Data>
> <Data>f68</Data>
> <Data>01caf3cf0b971b73</Data>
> <Data>C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE</Data>
> <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
> <Data>49a07d58-5fc2-11df-98dc-00248ca9f75c</Data>
> </EventData>
> </Event>
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