HP Update problem
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From: Andrew Rossmann on 10 Oct 2009 17:31 I have an older Win2K computer with an OfficeJet 7310. A few weeks ago, HP Update said there were updates available. One for HP Update itself, and a few others I forget. It first tried to update itself to what I assume is verison 5.2 (I don't know what was on there before.) There appeared to be some errors when it tried to uninstall the old version. But then when it tries to install the new version, I get this: Product: HP Update -- Error 1904.Module C:\Program Files\Hp\Common \HPeDiag.dll failed to register. HRESULT -2147220473. Contact your support personnel. I've uninstalled (which causes Add/Remove to abrubtly terminate) and reinstalled, all with the same problem. I have downloaded the latest version from HP. I have tried to manually register the file with regsvr32, and get 'Load Procedure Not Found'. I wonder if the file is actually supported under Win2K, although the download says it is. This isn't a big deal, as it's an old computer mainly used as a backup, but I would like to keep it up to date. Any ideas on what is going on? Any ideas on trying to find an installer for an older version? -- If there is a no_junk in my address, please REMOVE it before replying! All junk mail senders will be prosecuted to the fullest extent of the law!! http://home.att.net/~andyross
From: Arthur Entlich on 11 Oct 2009 06:58 I am not HP literate enough to help you, but isn't this kind of situation maddening, when the new fix just corrupts things and makes it impossible to fix without major registry work? You might wish to contact Bob Hedrick, who has quite a bit of HP driver knowledge and has some awareness of HP website goodies. He might be able to help direct you to the right place. He can be reached at: bobh(at)proaxis(dot)com (at) = @ (dot) = . Art If you are interested in issues surrounding e-waste, I invite you to enter the discussion at my blog: http://e-trashtalk.spaces.live.com/ Andrew Rossmann wrote: > I have an older Win2K computer with an OfficeJet 7310. A few weeks ago, > HP Update said there were updates available. One for HP Update itself, > and a few others I forget. > > It first tried to update itself to what I assume is verison 5.2 (I don't > know what was on there before.) There appeared to be some errors when it > tried to uninstall the old version. But then when it tries to install > the new version, I get this: > > Product: HP Update -- Error 1904.Module C:\Program Files\Hp\Common > \HPeDiag.dll failed to register. HRESULT -2147220473. Contact your > support personnel. > > I've uninstalled (which causes Add/Remove to abrubtly terminate) and > reinstalled, all with the same problem. I have downloaded the latest > version from HP. > > I have tried to manually register the file with regsvr32, and get 'Load > Procedure Not Found'. I wonder if the file is actually supported under > Win2K, although the download says it is. > > This isn't a big deal, as it's an old computer mainly used as a backup, > but I would like to keep it up to date. Any ideas on what is going on? > > Any ideas on trying to find an installer for an older version? > >
From: Ato_Zee on 11 Oct 2009 07:31 On 11-Oct-2009, Arthur Entlich <e-printerhelp(a)mvps.org> wrote: > I am not HP literate enough to help you, but isn't this kind of > situation maddening, when the new fix just corrupts things and makes it > impossible to fix without major registry work? One of the benefits of a drive image is that you can roll your system, and registry, back to a prior date, in a matter of minutes. Something that System Restore seems unable to do, for those OS's that have Restore. It's not clear whether the printer still works and just the HP updata failed, or whether he has the origingal driver disk and has tried reinstalling from it. ..
From: Al on 11 Oct 2009 10:17 On Oct 11, 7:31 am, "Ato_Zee" <ato_...(a)hotmail.com> wrote: > On 11-Oct-2009, Arthur Entlich <e-printerh...(a)mvps.org> wrote: > > One of the benefits of a drive image is that you can roll > your system, and registry, back to a prior date, in a matter > of minutes. Something that System Restore seems unable > to do, for those OS's that have Restore. > It's not clear whether the printer still works and just the > HP updata failed, or whether he has the origingal driver > disk and has tried reinstalling from it. > > . You are so correct, Zee. I don't know why more people don't clone the drive. I have all my towers cloned to secondary drives that are unplugged when not in use. On the laptop I have a 200GB Maxtor USB drive to clone to. It only takes a few minutes to copy and you have a guarantee of protection. Plus, if something goes mechanically bad with the original hard drive you are still good to go with the clone. Also, I maintain a file of saved old programs. I download such programs as the HP print driver to the desktop, run it, and then store the program in the file so I can always reload that if needed. My opinion for the OP is that if you have an elderly system set up and running well, stay with it and not try to tweak every device and program with an update. You really have nothing but grief to gain.
From: Joe3301955 on 14 Oct 2009 02:35
I have a HP K8600dn printer and an running XP with the printer hooked up with the network plug. With HP update installed my cpu usage was costantly at 100%. So I uninstalled all the driver stuff and reinstalled without the HP update option. My cpu usage is now around 2%. For crying out loud, it is just a printer, forget the update option. On Oct 10, 5:31 pm, Andrew Rossmann <andysnewsreply(a)no_junk.comcast.net> wrote: > I have an older Win2K computer with an OfficeJet 7310. A few weeks ago, > HP Update said there were updates available. One for HP Update itself, > and a few others I forget. > > It first tried to update itself to what I assume is verison 5.2 (I don't > know what was on there before.) There appeared to be some errors when it > tried to uninstall the old version. But then when it tries to install > the new version, I get this: > > Product: HP Update -- Error 1904.Module C:\Program Files\Hp\Common > \HPeDiag.dll failed to register. HRESULT -2147220473. Contact your > support personnel. > > I've uninstalled (which causes Add/Remove to abrubtly terminate) and > reinstalled, all with the same problem. I have downloaded the latest > version from HP. > > I have tried to manually register the file with regsvr32, and get 'Load > Procedure Not Found'. I wonder if the file is actually supported under > Win2K, although the download says it is. > > This isn't a big deal, as it's an old computer mainly used as a backup, > but I would like to keep it up to date. Any ideas on what is going on? > > Any ideas on trying to find an installer for an older version? > > -- > If there is a no_junk in my address, please REMOVE it before replying! > All junk mail senders will be prosecuted to the fullest extent of the > law!!http://home.att.net/~andyross |