From: Carole UK on
This looks like the solution - I need to update the driver.

I'll try it today - but I'm pretty confident this will fix it.
Thanks for all your help. :-))
--
Carole UK


"Paul" wrote:

> Carole UK wrote:
> > Hi there,
> > Running XP Home, plenty of RAM, nothing unusual.
> > I installed broadband for a friend, done it many times before and nothing
> > special about this one. Installation went fine except that as soon as I
> > plugged in the modem I got a window headed 'Application Error' and a
> > sub-message 'Hardware Error : 1024 Contact your hardware supplier'. Seemed
> > likely that the modem was faulty, except that the installation completed fine
> > and we got online. The same error window displays every time we boot up -
> > we just cllick OK and continue as normal. I've since got a new modem -
> > re-installed - exactly the same error box displays, but again we can get
> > online fine. So it's irritating but not disastrous.
> > Any ideas why we get the message and how we can get rid of it ? Thanks.
>
> This thread implies it can be fixed with some driver update from the
> Speedtouch web site.
>
> http://www.techspot.com/vb/all/windows/t-19780-Hardware-error-1024-Please-consult-your-program-vendor.html
>
> I see a mention here of a driver level fix.
> http://www.speedtouch.co.uk/products/faq.asp?ProductID=471
>
> "Release 3.01 UK (**JUNE 2007 UPDATE**) - Windows 98SE, ME, 2000, XP
>
> Includes fix for "Error 1024 - Hardware Error""
>
> HTH,
> Paul
>
From: Carole UK on
Oh dear - driver update didn't work. Apparently the driver I have is more
recent than the one I was trying to upgrade to.
So, back to the drawing board. Guess the 'ethernet' option is looking a
likely solution - what do you think ?
--
Carole UK


"Paul" wrote:

> Carole UK wrote:
> > Hi there,
> > Running XP Home, plenty of RAM, nothing unusual.
> > I installed broadband for a friend, done it many times before and nothing
> > special about this one. Installation went fine except that as soon as I
> > plugged in the modem I got a window headed 'Application Error' and a
> > sub-message 'Hardware Error : 1024 Contact your hardware supplier'. Seemed
> > likely that the modem was faulty, except that the installation completed fine
> > and we got online. The same error window displays every time we boot up -
> > we just cllick OK and continue as normal. I've since got a new modem -
> > re-installed - exactly the same error box displays, but again we can get
> > online fine. So it's irritating but not disastrous.
> > Any ideas why we get the message and how we can get rid of it ? Thanks.
>
> This thread implies it can be fixed with some driver update from the
> Speedtouch web site.
>
> http://www.techspot.com/vb/all/windows/t-19780-Hardware-error-1024-Please-consult-your-program-vendor.html
>
> I see a mention here of a driver level fix.
> http://www.speedtouch.co.uk/products/faq.asp?ProductID=471
>
> "Release 3.01 UK (**JUNE 2007 UPDATE**) - Windows 98SE, ME, 2000, XP
>
> Includes fix for "Error 1024 - Hardware Error""
>
> HTH,
> Paul
>
From: David B. on
Do it, I never set customers up using the USB connection, too unreliable.

--

----
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"Carole UK" <CaroleUK(a)discussions.microsoft.com> wrote in message
news:27403344-3B43-4218-A3E5-33C86A58FF5D(a)microsoft.com...
> Oh dear - driver update didn't work. Apparently the driver I have is more
> recent than the one I was trying to upgrade to.
> So, back to the drawing board. Guess the 'ethernet' option is looking a
> likely solution - what do you think ?
> --
> Carole UK
>
>
> "Paul" wrote:
>
>> Carole UK wrote:
>> > Hi there,
>> > Running XP Home, plenty of RAM, nothing unusual.
>> > I installed broadband for a friend, done it many times before and
>> > nothing
>> > special about this one. Installation went fine except that as soon as
>> > I
>> > plugged in the modem I got a window headed 'Application Error' and a
>> > sub-message 'Hardware Error : 1024 Contact your hardware supplier'.
>> > Seemed
>> > likely that the modem was faulty, except that the installation
>> > completed fine
>> > and we got online. The same error window displays every time we boot
>> > up -
>> > we just cllick OK and continue as normal. I've since got a new modem -
>> > re-installed - exactly the same error box displays, but again we can
>> > get
>> > online fine. So it's irritating but not disastrous.
>> > Any ideas why we get the message and how we can get rid of it ?
>> > Thanks.
>>
>> This thread implies it can be fixed with some driver update from the
>> Speedtouch web site.
>>
>> http://www.techspot.com/vb/all/windows/t-19780-Hardware-error-1024-Please-consult-your-program-vendor.html
>>
>> I see a mention here of a driver level fix.
>> http://www.speedtouch.co.uk/products/faq.asp?ProductID=471
>>
>> "Release 3.01 UK (**JUNE 2007 UPDATE**) - Windows 98SE, ME, 2000, XP
>>
>> Includes fix for "Error 1024 - Hardware Error""
>>
>> HTH,
>> Paul
>>

From: smlunatick on
On Oct 25, 6:24 am, Carole UK <Carol...(a)discussions.microsoft.com>
wrote:
> Oh dear - driver update didn't work. Apparently the driver I have is more
> recent than the one I was trying to upgrade to.
> So, back to the drawing board. Guess the 'ethernet' option is looking a
> likely solution - what do you think ?
> --
> Carole UK
>
>
>
> "Paul" wrote:
> > Carole UK wrote:
> > > Hi there,
> > > Running XP Home, plenty of RAM, nothing unusual.
> > > I installed broadband for a friend, done it many times before and nothing
> > > special about this one. Installation went fine except that as soon as I
> > > plugged in the modem I got a window headed 'Application Error' and a
> > > sub-message 'Hardware Error : 1024 Contact your hardware supplier'. Seemed
> > > likely that the modem was faulty, except that the installation completed fine
> > > and we got online. The same error window displays every time we boot up -
> > > we just cllick OK and continue as normal. I've since got a new modem -
> > > re-installed - exactly the same error box displays, but again we can get
> > > online fine. So it's irritating but not disastrous.
> > > Any ideas why we get the message and how we can get rid of it ? Thanks.
>
> > This thread implies it can be fixed with some driver update from the
> > Speedtouch web site.
>
> >http://www.techspot.com/vb/all/windows/t-19780-Hardware-error-1024-Pl...
>
> > I see a mention here of a driver level fix.
> >http://www.speedtouch.co.uk/products/faq.asp?ProductID=471
>
> > "Release 3.01 UK (**JUNE 2007 UPDATE**) - Windows 98SE, ME, 2000, XP
>
> > Includes fix for "Error 1024 - Hardware Error""
>
> > HTH,
> > Paul- Hide quoted text -
>
> - Show quoted text -

Please chexk / update motherboard chipset drivers?

I did have problems with incompatible USb add-on PCI ports whch were
based on ALi (Acer Labs) chipset. Replaced with with a NEC chipset
and my USB ports are stable.

As for "boardband" type, needed to know which type (>DSL or cable>)

From: Geoff on
I have just encountered the same problem after a Vista update. Is there any
fix yet?

"smlunatick" wrote:

> On Oct 25, 6:24 am, Carole UK <Carol...(a)discussions.microsoft.com>
> wrote:
> > Oh dear - driver update didn't work. Apparently the driver I have is more
> > recent than the one I was trying to upgrade to.
> > So, back to the drawing board. Guess the 'ethernet' option is looking a
> > likely solution - what do you think ?
> > --
> > Carole UK
> >
> >
> >
> > "Paul" wrote:
> > > Carole UK wrote:
> > > > Hi there,
> > > > Running XP Home, plenty of RAM, nothing unusual.
> > > > I installed broadband for a friend, done it many times before and nothing
> > > > special about this one. Installation went fine except that as soon as I
> > > > plugged in the modem I got a window headed 'Application Error' and a
> > > > sub-message 'Hardware Error : 1024 Contact your hardware supplier'. Seemed
> > > > likely that the modem was faulty, except that the installation completed fine
> > > > and we got online. The same error window displays every time we boot up -
> > > > we just cllick OK and continue as normal. I've since got a new modem -
> > > > re-installed - exactly the same error box displays, but again we can get
> > > > online fine. So it's irritating but not disastrous.
> > > > Any ideas why we get the message and how we can get rid of it ? Thanks.
> >
> > > This thread implies it can be fixed with some driver update from the
> > > Speedtouch web site.
> >
> > >http://www.techspot.com/vb/all/windows/t-19780-Hardware-error-1024-Pl...
> >
> > > I see a mention here of a driver level fix.
> > >http://www.speedtouch.co.uk/products/faq.asp?ProductID=471
> >
> > > "Release 3.01 UK (**JUNE 2007 UPDATE**) - Windows 98SE, ME, 2000, XP
> >
> > > Includes fix for "Error 1024 - Hardware Error""
> >
> > > HTH,
> > > Paul- Hide quoted text -
> >
> > - Show quoted text -
>
> Please chexk / update motherboard chipset drivers?
>
> I did have problems with incompatible USb add-on PCI ports whch were
> based on ALi (Acer Labs) chipset. Replaced with with a NEC chipset
> and my USB ports are stable.
>
> As for "boardband" type, needed to know which type (>DSL or cable>)
>
>