Help Needed - Cannot Update, Administrator Privileges Broken
in [Windows XP]
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From: dark54555 on 2 Jul 2008 11:36 This all started when I noticed I was short a few windows updates on XP SP2. I decided I should run WU manually, and ran into a roadblock. It tries to install Windows Genuine Advantage Validation Tool, which fails every time. OK, simple enough. I went on the here and tried all the fixes: manually reinstalling WGA, running the tool the MS guy recommends, nothing works. My office's IT guy happened to be in, so I asked him. He says just download SP3 standalone, should be a workaround. Downloaded, tried to install. "You do not have permission to update Windows XP. Please contact your system administrator." ...What? I'm on an account in the administrators group for my system. I log off and into my computer's Admin account. "You do not have permission to update Windows XP. Please contact your system administrator." At this point, I'm stumped, IT guy is confused. Googled around, got a series of DLLs to re-initialize. They are: REGSVR32 wuapi.dll REGSVR32 wuaueng.dll REGSVR32 atl.dll REGSVR32 wucltui.dll REGSVR32 wups.dll Regsvr32 msxml3.dll Regsvr32 msxml2.dll Regsvr32 msxml.dll wuaueng.dll fails on a 0x80070514. As far as I can tell, there is nothing anywhere about that dll and that error code. System restore gives a permission error. I have checked , User Rights Assignment -> Take ownership of files or other objects and my Administrators group is a member. I've also tried adding the local Administrator account and my user account on the domain to the list, both of which had no effect on the problem. We have a small office, and our IT guy tells me he hasn't put any such restrictions in effect on any of the office computers. I would generally prefer not to use my holiday weekend to re-install Windows XP. I'm hoping someone has some idea of what the problem is.
From: Kelly on 2 Jul 2008 13:03 Hi, Have you tried these suggestions?: http://support.microsoft.com/kb/888791 http://support.microsoft.com/kb/328817 -- All the Best, Kelly (MS-MVP/DTS&XP) Taskbar Repair Tool Plus! http://www.kellys-korner-xp.com/taskbarplus!.htm SupportSpace www.supportspace.com/pages?aiu=kellyskorner "dark54555" <dark54555(a)discussions.microsoft.com> wrote in message news:8BCC315D-5670-4D81-8DE5-41B7ED6EEA3E(a)microsoft.com... > This all started when I noticed I was short a few windows updates on XP > SP2. > I decided I should run WU manually, and ran into a roadblock. It tries to > install Windows Genuine Advantage Validation Tool, which fails every time. > > OK, simple enough. I went on the here and tried all the fixes: manually > reinstalling WGA, running the tool the MS guy recommends, nothing works. > My > office's IT guy happened to be in, so I asked him. He says just download > SP3 > standalone, should be a workaround. > > Downloaded, tried to install. "You do not have permission to update > Windows > XP. Please contact your system administrator." ...What? I'm on an account > in > the administrators group for my system. I log off and into my computer's > Admin account. > > "You do not have permission to update Windows XP. Please contact your > system > administrator." > > At this point, I'm stumped, IT guy is confused. Googled around, got a > series of DLLs to re-initialize. They are: > REGSVR32 wuapi.dll > REGSVR32 wuaueng.dll > REGSVR32 atl.dll > REGSVR32 wucltui.dll > REGSVR32 wups.dll > Regsvr32 msxml3.dll > Regsvr32 msxml2.dll > Regsvr32 msxml.dll > > wuaueng.dll fails on a 0x80070514. As far as I can tell, there is nothing > anywhere about that dll and that error code. > > System restore gives a permission error. > > I have checked , User Rights Assignment -> Take ownership of files or > other > objects and my Administrators group is a member. I've also tried adding > the > local Administrator account and my user account on the domain to the list, > both of which had no effect on the problem. We have a small office, and > our > IT guy tells me he hasn't put any such restrictions in effect on any of > the > office computers. > > I would generally prefer not to use my holiday weekend to re-install > Windows > XP. I'm hoping someone has some idea of what the problem is.
From: dark54555 on 2 Jul 2008 14:54 On the user rights required suggestion: I pulled the install log for KB892130. Sample from one of the installs: 0.031: 2008/06/30 16:22:37.953 (local) 0.031: C:\WINDOWS\SoftwareDistribution\Download\a49d784415582d2f98c84ceb0a75d898\update\update.exe (version 6.3.3.0) 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned: 0x7f 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE 0.031: Failed To Enable SE_SECURITY_PRIVILEGE 0.031: Setup encountered an error: You do not have permission to update Windows XP. Please contact your system administrator. 0.031: You do not have permission to update Windows XP. Please contact your system administrator. 0.031: Update.exe extended error code = 0xf004 I checked my security policies. Shutdown allows Administrators, Users, Power Users, Backup Operators. Security has a different icon. The list is grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we had an exchange server, it has been inactive since February because of some proeblems). There's also a message on the box: This setting is not compatible wiht computers running Windows 2000 Service Pack 1 or earlier. Apply Group Policy objects containing this setting only to computers running a later version of the operating system. My system is XP SP2, the server which has the domain is Server 2003. Any ideas? "Kelly" wrote: > Hi, > > Have you tried these suggestions?: > > http://support.microsoft.com/kb/888791 > http://support.microsoft.com/kb/328817 > > -- > > All the Best, > Kelly (MS-MVP/DTS&XP) > > Taskbar Repair Tool Plus! > http://www.kellys-korner-xp.com/taskbarplus!.htm > > SupportSpace > www.supportspace.com/pages?aiu=kellyskorner > > "dark54555" <dark54555(a)discussions.microsoft.com> wrote in message > news:8BCC315D-5670-4D81-8DE5-41B7ED6EEA3E(a)microsoft.com... > > This all started when I noticed I was short a few windows updates on XP > > SP2. > > I decided I should run WU manually, and ran into a roadblock. It tries to > > install Windows Genuine Advantage Validation Tool, which fails every time. > > > > OK, simple enough. I went on the here and tried all the fixes: manually > > reinstalling WGA, running the tool the MS guy recommends, nothing works. > > My > > office's IT guy happened to be in, so I asked him. He says just download > > SP3 > > standalone, should be a workaround. > > > > Downloaded, tried to install. "You do not have permission to update > > Windows > > XP. Please contact your system administrator." ...What? I'm on an account > > in > > the administrators group for my system. I log off and into my computer's > > Admin account. > > > > "You do not have permission to update Windows XP. Please contact your > > system > > administrator." > > > > At this point, I'm stumped, IT guy is confused. Googled around, got a > > series of DLLs to re-initialize. They are: > > REGSVR32 wuapi.dll > > REGSVR32 wuaueng.dll > > REGSVR32 atl.dll > > REGSVR32 wucltui.dll > > REGSVR32 wups.dll > > Regsvr32 msxml3.dll > > Regsvr32 msxml2.dll > > Regsvr32 msxml.dll > > > > wuaueng.dll fails on a 0x80070514. As far as I can tell, there is nothing > > anywhere about that dll and that error code. > > > > System restore gives a permission error. > > > > I have checked , User Rights Assignment -> Take ownership of files or > > other > > objects and my Administrators group is a member. I've also tried adding > > the > > local Administrator account and my user account on the domain to the list, > > both of which had no effect on the problem. We have a small office, and > > our > > IT guy tells me he hasn't put any such restrictions in effect on any of > > the > > office computers. > > > > I would generally prefer not to use my holiday weekend to re-install > > Windows > > XP. I'm hoping someone has some idea of what the problem is. > >
From: PA Bear [MS MVP] on 2 Jul 2008 17:00 [Crossposted to Windows Update newsgroup] Is Automatic Updates enabled? Are you logged on as Administrator? What anti-virus application or security suite is installed? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? By any chance did you recently do a Repair Install or clean install of WinXP? Look in Add/Remove Programs (make sure Show Updates is checked) and tell us the name of the last five (5) security updates [e.g., Security Update for Windows XP (KB999999)], when they were installed, and how they were installed (e.g., Windows Update; Automatic Updates; WSUS)? If it truly is a Permissions problem, see if anything in http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/ and/or http://groups.google.com/group/microsoft.public.windowsupdate/msg/b9e9576732c1658f helps at all. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ dark54555 wrote: > On the user rights required suggestion: > > I pulled the install log for KB892130. Sample from one of the installs: > > 0.031: 2008/06/30 16:22:37.953 (local) > 0.031: > C:\WINDOWS\SoftwareDistribution\Download\a49d784415582d2f98c84ceb0a75d898\update\update.exe > (version 6.3.3.0) > 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL) > Returned: > 0x7f > 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE > 0.031: Failed To Enable SE_SECURITY_PRIVILEGE > 0.031: Setup encountered an error: You do not have permission to update > Windows XP. > Please contact your system administrator. > 0.031: You do not have permission to update Windows XP. > Please contact your system administrator. > 0.031: Update.exe extended error code = 0xf004 > > I checked my security policies. Shutdown allows Administrators, Users, > Power Users, Backup Operators. Security has a different icon. The list > is > grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we > had > an exchange server, it has been inactive since February because of some > proeblems). There's also a message on the box: > This setting is not compatible wiht computers running Windows 2000 Service > Pack 1 or earlier. Apply Group Policy objects containing this setting > only > to computers running a later version of the operating system. > > My system is XP SP2, the server which has the domain is Server 2003. > > Any ideas? > > "Kelly" wrote: > >> Hi, >> >> Have you tried these suggestions?: >> >> http://support.microsoft.com/kb/888791 >> http://support.microsoft.com/kb/328817 >> >> -- >> >> All the Best, >> Kelly (MS-MVP/DTS&XP) >> >> Taskbar Repair Tool Plus! >> http://www.kellys-korner-xp.com/taskbarplus!.htm >> >> SupportSpace >> www.supportspace.com/pages?aiu=kellyskorner >> >> "dark54555" <dark54555(a)discussions.microsoft.com> wrote in message >> news:8BCC315D-5670-4D81-8DE5-41B7ED6EEA3E(a)microsoft.com... >>> This all started when I noticed I was short a few windows updates on XP >>> SP2. >>> I decided I should run WU manually, and ran into a roadblock. It tries >>> to >>> install Windows Genuine Advantage Validation Tool, which fails every >>> time. >>> >>> OK, simple enough. I went on the here and tried all the fixes: manually >>> reinstalling WGA, running the tool the MS guy recommends, nothing works. >>> My >>> office's IT guy happened to be in, so I asked him. He says just download >>> SP3 >>> standalone, should be a workaround. >>> >>> Downloaded, tried to install. "You do not have permission to update >>> Windows >>> XP. Please contact your system administrator." ...What? I'm on an >>> account >>> in >>> the administrators group for my system. I log off and into my computer's >>> Admin account. >>> >>> "You do not have permission to update Windows XP. Please contact your >>> system >>> administrator." >>> >>> At this point, I'm stumped, IT guy is confused. Googled around, got a >>> series of DLLs to re-initialize. They are: >>> REGSVR32 wuapi.dll >>> REGSVR32 wuaueng.dll >>> REGSVR32 atl.dll >>> REGSVR32 wucltui.dll >>> REGSVR32 wups.dll >>> Regsvr32 msxml3.dll >>> Regsvr32 msxml2.dll >>> Regsvr32 msxml.dll >>> >>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is >>> nothing >>> anywhere about that dll and that error code. >>> >>> System restore gives a permission error. >>> >>> I have checked , User Rights Assignment -> Take ownership of files or >>> other >>> objects and my Administrators group is a member. I've also tried adding >>> the >>> local Administrator account and my user account on the domain to the >>> list, >>> both of which had no effect on the problem. We have a small office, and >>> our >>> IT guy tells me he hasn't put any such restrictions in effect on any of >>> the >>> office computers. >>> >>> I would generally prefer not to use my holiday weekend to re-install >>> Windows >>> XP. I'm hoping someone has some idea of what the problem is.
From: dark54555 on 2 Jul 2008 17:56
Is Automatic Updates enabled? - Yes Are you logged on as Administrator? - Yes What anti-virus application or security suite is installed? What > anti-spyware applications (other than Defender)? What third-party firewall > (if any)? - Symantec AntiVirus 10.0.1.1000; None currently (AdAware was uninstalled; Spybot was uninstalled); None By any chance did you recently do a Repair Install or clean install of > WinXP? - No, this clean install is months old, no previous problems. > Look in Add/Remove Programs (make sure Show Updates is checked) and tell us > the name of the last five (5) security updates [e.g., Security Update for > Windows XP (KB999999)], when they were installed, and how they were > installed (e.g., Windows Update; Automatic Updates; WSUS)? KB951376-v2, 6/20/08, Automatic KB950762, 6/11/08, Automatic KB951698, 6/11/08, Automatic KB950760, 6/11/08, Automatic KB951376, 6/11/08, Automatic Will check those links. "PA Bear [MS MVP]" wrote: > [Crossposted to Windows Update newsgroup] > > Is Automatic Updates enabled? > > Are you logged on as Administrator? > > What anti-virus application or security suite is installed? What > anti-spyware applications (other than Defender)? What third-party firewall > (if any)? > > By any chance did you recently do a Repair Install or clean install of > WinXP? > > Look in Add/Remove Programs (make sure Show Updates is checked) and tell us > the name of the last five (5) security updates [e.g., Security Update for > Windows XP (KB999999)], when they were installed, and how they were > installed (e.g., Windows Update; Automatic Updates; WSUS)? > > If it truly is a Permissions problem, see if anything in > http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/ > and/or > http://groups.google.com/group/microsoft.public.windowsupdate/msg/b9e9576732c1658f > helps at all. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > dark54555 wrote: > > On the user rights required suggestion: > > > > I pulled the install log for KB892130. Sample from one of the installs: > > > > 0.031: 2008/06/30 16:22:37.953 (local) > > 0.031: > > C:\WINDOWS\SoftwareDistribution\Download\a49d784415582d2f98c84ceb0a75d898\update\update.exe > > (version 6.3.3.0) > > 0.031: DoInstallation: GetProcAddress(InitializeCustomizationDLL) > > Returned: > > 0x7f > > 0.031: Failed To Enable SE_SHUTDOWN_PRIVILEGE > > 0.031: Failed To Enable SE_SECURITY_PRIVILEGE > > 0.031: Setup encountered an error: You do not have permission to update > > Windows XP. > > Please contact your system administrator. > > 0.031: You do not have permission to update Windows XP. > > Please contact your system administrator. > > 0.031: Update.exe extended error code = 0xf004 > > > > I checked my security policies. Shutdown allows Administrators, Users, > > Power Users, Backup Operators. Security has a different icon. The list > > is > > grayed out, as are the buttons, listing only DOMAIN\Exchange Servers (we > > had > > an exchange server, it has been inactive since February because of some > > proeblems). There's also a message on the box: > > This setting is not compatible wiht computers running Windows 2000 Service > > Pack 1 or earlier. Apply Group Policy objects containing this setting > > only > > to computers running a later version of the operating system. > > > > My system is XP SP2, the server which has the domain is Server 2003. > > > > Any ideas? > > > > "Kelly" wrote: > > > >> Hi, > >> > >> Have you tried these suggestions?: > >> > >> http://support.microsoft.com/kb/888791 > >> http://support.microsoft.com/kb/328817 > >> > >> -- > >> > >> All the Best, > >> Kelly (MS-MVP/DTS&XP) > >> > >> Taskbar Repair Tool Plus! > >> http://www.kellys-korner-xp.com/taskbarplus!.htm > >> > >> SupportSpace > >> www.supportspace.com/pages?aiu=kellyskorner > >> > >> "dark54555" <dark54555(a)discussions.microsoft.com> wrote in message > >> news:8BCC315D-5670-4D81-8DE5-41B7ED6EEA3E(a)microsoft.com... > >>> This all started when I noticed I was short a few windows updates on XP > >>> SP2. > >>> I decided I should run WU manually, and ran into a roadblock. It tries > >>> to > >>> install Windows Genuine Advantage Validation Tool, which fails every > >>> time. > >>> > >>> OK, simple enough. I went on the here and tried all the fixes: manually > >>> reinstalling WGA, running the tool the MS guy recommends, nothing works. > >>> My > >>> office's IT guy happened to be in, so I asked him. He says just download > >>> SP3 > >>> standalone, should be a workaround. > >>> > >>> Downloaded, tried to install. "You do not have permission to update > >>> Windows > >>> XP. Please contact your system administrator." ...What? I'm on an > >>> account > >>> in > >>> the administrators group for my system. I log off and into my computer's > >>> Admin account. > >>> > >>> "You do not have permission to update Windows XP. Please contact your > >>> system > >>> administrator." > >>> > >>> At this point, I'm stumped, IT guy is confused. Googled around, got a > >>> series of DLLs to re-initialize. They are: > >>> REGSVR32 wuapi.dll > >>> REGSVR32 wuaueng.dll > >>> REGSVR32 atl.dll > >>> REGSVR32 wucltui.dll > >>> REGSVR32 wups.dll > >>> Regsvr32 msxml3.dll > >>> Regsvr32 msxml2.dll > >>> Regsvr32 msxml.dll > >>> > >>> wuaueng.dll fails on a 0x80070514. As far as I can tell, there is > >>> nothing > >>> anywhere about that dll and that error code. > >>> > >>> System restore gives a permission error. > >>> > >>> I have checked , User Rights Assignment -> Take ownership of files or > >>> other > >>> objects and my Administrators group is a member. I've also tried adding > >>> the > >>> local Administrator account and my user account on the domain to the > >>> list, > >>> both of which had no effect on the problem. We have a small office, and > >>> our > >>> IT guy tells me he hasn't put any such restrictions in effect on any of > >>> the > >>> office computers. > >>> > >>> I would generally prefer not to use my holiday weekend to re-install > >>> Windows > >>> XP. I'm hoping someone has some idea of what the problem is. > > |