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From: John John - MVP on 20 Jul 2010 15:02
Do you, or did you ever run registry cleaners on the machine?

Try Kelly's method here http://www.kellys-korner-xp.com/top10faqs.htm

John

AAH wrote:
> John
> No problem with Pchealth.inf file
> all files which were needed were found.
>
> These three files were not loaded in the
> taskmgr
> Helpsvc.exe
> Helphost.exe
> Helpctr.exe
>
> Helpfix.bat
> Line 3. did not run smoothly
> there is no mesage
>
> After that the Index Tab is still blank.
> My os has MSOffice 2003 software
> installed on it. Does it matter?
>
> Any more help?
>
>
> "John John - MVP" <audetweld(a)nbnet.nb.ca> wrote in message
> news:usdTn9AKLHA.5464(a)TK2MSFTNGP02.phx.gbl...
> aaaaa wrote:
>> On Tue, 20 Jul 2010 09:50:04 -0300, John John - MVP
>> <audetweld(a)nbnet.nb.ca> wrote:
>>
>>> Reinstall the service.
>>>
>>> Reinstalling Help and Support Center in Windows XP
>>> http://windowsxp.mvps.org/rebuildhelp.htm
>>>
>>> John
>>
>> Thanks
>
> You're welcome.
>
> John
>
>
From: Shenan Stanley on 20 Jul 2010 18:45
aaaaa wrote:
> If 'Help and Support' is missing from Administrative
> Tools>Services, can I get it?
>
> How?
>
> Thanks
>
> Duke

Was this you?

AAH wrote:
> The contents of INDEX Tab on Help and
> Support Center are not there.
> It is blank and there is only a red X on upper
> left hand corner?
> How can I correct it?
> Any help is appreciated.

Shenan Stanley wrote:
> Try:
> http://xphelpandsupport.mvps.org/how_do_i_reinstall_the_windows.htm
>
> Also - let everyone know your Operating System, Edition and Service
> Pack level along with the architecture (32-bit or 64-bit) of your
> OS.

Shenan Stanley wrote:
> BTW - yes - I saw "WinXP Pro" in the subject. That's still only
> *part* of the story.
>
> Windows XP Professional Edition with Service Pack _, __-bit.
>
> More important is 32-bit than 64 in some ways - since we will know
> the SP level if it is 64-bit.

AAH wrote:
> My system is WinXP Pro SPK2
> version 2002 32 bit on Fat 32 format.
>
> I have gone through the reinstalling process
> of Help and Support Center without any
> problems but it did not correct the fault to
> bring back the Index Tab's actions.
>
> Any further help please?

Shenan Stanley wrote:
> Sure, try:
> http://windowsxp.mvps.org/helpctrindex.htm
>
> It's more centered around what you described - but I hoped a
> reinstall might fix it (more completely) and any other issues you
> might not even know you had.
>
> Now knowing your SP level, the fix suggested ("to fix the problem,
> upgrade to Service Pack 3") makes sense now, but you can try the
> DLL registration first if you want.
>
> Let everyone know how it goes!
>
> Oh - addendum - I agree with PA Bear; if you still only have SP2 -
> you should consider going to SP3 ASAP. If you have had trouble in
> the past - I'm sure we can attempt to walk you through it and get
> past all that.

Or just strangely a similar name and later the same name?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


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