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From: Andrew Hamilton on 28 Oct 2009 18:49
In practice, how fast does Hitachi send out a replacement for a drive
returned under RMA?

Their RMA status web page has this message:

Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability. If product is
available, your replacement order will be processed within 14 working
days after the receipt of your defective disk drive.

-----------------

Are they saying that if there are no more drives available, then I'm
outta luck?
From: Arno on 28 Oct 2009 18:57
Andrew Hamilton <Ahamilton90900(a)yahoo.com> wrote:
> In practice, how fast does Hitachi send out a replacement for a drive
> returned under RMA?

> Their RMA status web page has this message:

> Please be aware that you may experience a delay in receiving your
> replacement disk drive based on stock availability. If product is
> available, your replacement order will be processed within 14 working
> days after the receipt of your defective disk drive.

> -----------------

> Are they saying that if there are no more drives available, then I'm
> outta luck?

No. Just that it could take a couple of weeks if the have no drive
in your size ready to be shipped.

Arno

--
Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: arno(a)wagner.name
GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F
----
Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans
From: Mike Tomlinson on 30 Oct 2009 03:24
In article <vaihe59t2e0t74get0ofe0e29tpbleckqf(a)4ax.com>, Andrew Hamilton
<Ahamilton90900(a)yahoo.com> writes

>Are they saying that if there are no more drives available, then I'm
>outta luck?

No, they'll send you the next capacity drive up that they do have in
stock. e.g. if you send in a 250GB and they have none in, they'll send
you a 320GB instead.

--
(\__/)
(='.'=) Bunny says Windows 7 is Vi$ta reloaded.
(")_(") http://imgs.xkcd.com/comics/windows_7.png


From: Rod Speed on 30 Oct 2009 04:50
Mike Tomlinson wrote:
> Andrew Hamilton <Ahamilton90900(a)yahoo.com> writes

>> In practice, how fast does Hitachi send out a replacement for a drive returned under RMA?

>> Their RMA status web page has this message:

>> Please be aware that you may experience a delay in receiving
>> your eplacement disk drive based on stock availability. If product
>> is available, your replacement order will be processed within 14
>> working days after the receipt of your defective disk drive.

>> Are they saying that if there are no more drives available, then I'm outta luck?

> No, they'll send you the next capacity drive up that they do have in
> stock. e.g. if you send in a 250GB and they have none in, they'll
> send you a 320GB instead.

Doesnt explain why that should take longer.


From: Andrew Hamilton on 30 Oct 2009 15:44
On Fri, 30 Oct 2009 07:24:53 +0000, Mike Tomlinson
<mike(a)jasper.org.uk> wrote:

>In article <vaihe59t2e0t74get0ofe0e29tpbleckqf(a)4ax.com>, Andrew Hamilton
><Ahamilton90900(a)yahoo.com> writes
>
>>Are they saying that if there are no more drives available, then I'm
>>outta luck?
>
>No, they'll send you the next capacity drive up that they do have in
>stock. e.g. if you send in a 250GB and they have none in, they'll send
>you a 320GB instead.

Since I sent in a 1 TB drive, I can only hope that Hitachi will ship
me their new 2 TB model. :) :) :) LOL!~

As of 10 minutes ago, the Hitachi website said that they had still not
shipped out a replacement drive. There is still hope. :)

I'll keep the group posted.

-ah


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