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From: Dan Walowski on 4 May 2010 14:30
Anyone have any idea how to contact Microsoft about a hotfix that cannot be
accessed.

http://support.microsoft.com/kb/943545

When you try to request the hotfix, the site replies "The system is
currently unavailable. Please try back later, or contact support if you want
immediate assistance." but the only tech support available costs $99 and up.
Doesn't seem like I should have to pay for a hotfix.

Thanks,

Dan


From: John John - MVP on 4 May 2010 15:10
Dan Walowski wrote:
> Anyone have any idea how to contact Microsoft about a hotfix that cannot be
> accessed.
>
> http://support.microsoft.com/kb/943545
>
> When you try to request the hotfix, the site replies "The system is
> currently unavailable. Please try back later, or contact support if you want
> immediate assistance." but the only tech support available costs $99 and up.
> Doesn't seem like I should have to pay for a hotfix.

Works fine here, I requested the hotfix at:
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=943545&kbln=en-us
and they emailed me an HTTP link and password.

John
From: James McIllece [MS] on 4 May 2010 15:22
"Dan Walowski" <djw(a)scholarships.com> wrote in
news:efBIvd76KHA.5848(a)TK2MSFTNGP06.phx.gbl:

> Anyone have any idea how to contact Microsoft about a hotfix that
> cannot be accessed.
>
> http://support.microsoft.com/kb/943545
>
> When you try to request the hotfix, the site replies "The system is
> currently unavailable. Please try back later, or contact support if
> you want immediate assistance." but the only tech support available
> costs $99 and up. Doesn't seem like I should have to pay for a hotfix.
>
> Thanks,
>
> Dan
>
>
>
Hi Dan --

I contacted Customer Support Services and they told me that you don't have
to pay for hotfixes. Just go to that URL (which I just tested and it worked
OK for me, so hopefully if you try again it will work for you too),
click the download link and enter your email address. Hopefully that works
for you.

Thanks --


--
James McIllece, Microsoft

Please do not send email directly to this alias. This is my online account
name for newsgroup participation only.

This posting is provided "AS IS" with no warranties, and confers no rights.
From: Meinolf Weber [MVP-DS] on 5 May 2010 05:05
Hello Dan,

The webpage works fine for me. And as already said hotfixes are for free,
even if you call Microsoft support.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Anyone have any idea how to contact Microsoft about a hotfix that
> cannot be accessed.
>
> http://support.microsoft.com/kb/943545
>
> When you try to request the hotfix, the site replies "The system is
> currently unavailable. Please try back later, or contact support if
> you want immediate assistance." but the only tech support available
> costs $99 and up. Doesn't seem like I should have to pay for a hotfix.
>
> Thanks,
>
> Dan
>


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