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From: Barry_M on 27 Apr 2010 05:21


"Etaoin Shrdlu" wrote:

> On 4/18/2010 8:18 PM, Barry_M wrote:
> >
> > Windows XP Pro. SP3
> > My mouse stopped working for no apparent reason. Device Manager -> PS/2
> > Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> > cannot start this hardware device because its configuration information in
> > the registry is incomplete or damaged. (Code 19)
> > Click Troubleshoot to start the troubleshooter for this device."
> > Troubleshooter says, "Uninstall and then reinstall your device." To do this
> > I must right-click the device in Device Manager and then click Uninstall ->
> > Confirm Device Removal -> OK. However, I cannot right-click anything without
> > a functioning mouse (someone needs to rethink these instructions more
> > clearly).
> > Can someone please help me to complete the required process to uninstall and
> > reinstall my mouse?
>
> You can navigate most windows (including Device Manager) using the
> keyboard. In general, use the Tab key to move from item to item; use the
> cursor (arrow) keys to move up and down; use the "+" key to expand a
> category, and use the Enter key to open things--for example, when you're
> located on your device in Device Manager, hit Enter and the dialog for
> it will come up.
> .
>
Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
shortcuts overview", and I am getting used to navigating windows without a
mouse, but it is still a slow and arduous proooocess, and there are still
many things that apparently cannot be done.
From: Bob I on 27 Apr 2010 08:32


Barry_M wrote:

>
> "Etaoin Shrdlu" wrote:
>
>
>>On 4/18/2010 8:18 PM, Barry_M wrote:
>>
>>>Windows XP Pro. SP3
>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
>>>cannot start this hardware device because its configuration information in
>>>the registry is incomplete or damaged. (Code 19)
>>>Click Troubleshoot to start the troubleshooter for this device."
>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
>>>I must right-click the device in Device Manager and then click Uninstall ->
>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
>>>a functioning mouse (someone needs to rethink these instructions more
>>>clearly).
>>>Can someone please help me to complete the required process to uninstall and
>>>reinstall my mouse?
>>
>>You can navigate most windows (including Device Manager) using the
>>keyboard. In general, use the Tab key to move from item to item; use the
>>cursor (arrow) keys to move up and down; use the "+" key to expand a
>>category, and use the Enter key to open things--for example, when you're
>>located on your device in Device Manager, hit Enter and the dialog for
>>it will come up.
>>.
>>
>
> Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
> shortcuts overview", and I am getting used to navigating windows without a
> mouse, but it is still a slow and arduous proooocess, and there are still
> many things that apparently cannot be done.

Very few, you will need to use "Mouse Keys" to access the Notification
area Icon.

From: Bob I on 27 Apr 2010 08:40


Bob I wrote:

>
>
> Barry_M wrote:
>
>>
>> "Etaoin Shrdlu" wrote:
>>
>>
>>> On 4/18/2010 8:18 PM, Barry_M wrote:
>>>
>>>> Windows XP Pro. SP3
>>>> My mouse stopped working for no apparent reason. Device Manager ->
>>>> PS/2
>>>> Compatible Mouse Properties -> General [tab] -> Device Status
>>>> says, "Windows
>>>> cannot start this hardware device because its configuration
>>>> information in
>>>> the registry is incomplete or damaged. (Code 19)
>>>> Click Troubleshoot to start the troubleshooter for this device."
>>>> Troubleshooter says, "Uninstall and then reinstall your device." To
>>>> do this
>>>> I must right-click the device in Device Manager and then click
>>>> Uninstall ->
>>>> Confirm Device Removal -> OK. However, I cannot right-click
>>>> anything without
>>>> a functioning mouse (someone needs to rethink these instructions more
>>>> clearly).
>>>> Can someone please help me to complete the required process to
>>>> uninstall and
>>>> reinstall my mouse?
>>>
>>>
>>> You can navigate most windows (including Device Manager) using the
>>> keyboard. In general, use the Tab key to move from item to item; use
>>> the cursor (arrow) keys to move up and down; use the "+" key to
>>> expand a category, and use the Enter key to open things--for example,
>>> when you're located on your device in Device Manager, hit Enter and
>>> the dialog for it will come up.
>>> .
>>>
>>
>> Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows
>> keyboard shortcuts overview", and I am getting used to navigating
>> windows without a mouse, but it is still a slow and arduous
>> proooocess, and there are still many things that apparently cannot be
>> done.
>
>
> Very few, you will need to use "Mouse Keys" to access the Notification
> area Icon.
>

Whoops, wrong, don't need them there either.

From: Barry_M on 27 Apr 2010 15:47


"Bob I" wrote:

>
>
> Barry_M wrote:
>
> >
> > "Etaoin Shrdlu" wrote:
> >
> >
> >>On 4/18/2010 8:18 PM, Barry_M wrote:
> >>
> >>>Windows XP Pro. SP3
> >>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
> >>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
> >>>cannot start this hardware device because its configuration information in
> >>>the registry is incomplete or damaged. (Code 19)
> >>>Click Troubleshoot to start the troubleshooter for this device."
> >>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
> >>>I must right-click the device in Device Manager and then click Uninstall ->
> >>>Confirm Device Removal -> OK. However, I cannot right-click anything without
> >>>a functioning mouse (someone needs to rethink these instructions more
> >>>clearly).
> >>>Can someone please help me to complete the required process to uninstall and
> >>>reinstall my mouse?
> >>
> >>You can navigate most windows (including Device Manager) using the
> >>keyboard. In general, use the Tab key to move from item to item; use the
> >>cursor (arrow) keys to move up and down; use the "+" key to expand a
> >>category, and use the Enter key to open things--for example, when you're
> >>located on your device in Device Manager, hit Enter and the dialog for
> >>it will come up.
> >>.
> >>
> >
> > Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
> > shortcuts overview", and I am getting used to navigating windows without a
> > mouse, but it is still a slow and arduous proooocess, and there are still
> > many things that apparently cannot be done.
>
> Very few, you will need to use "Mouse Keys" to access the Notification
> area Icon.
>
> .
>
Thanks Bob; I have learned through the Internet that I can indeed gain
access to the notification area by Windows + B. No doubt I could gradually
learn to do many other things by keyboard if I spent enough time researching
the topic, but this is really a side issue. My primary aim is to get my mouse
working again. Thus far I have found that uninstalling the mouse and
restarting takes me back to square one. The only thing I can think of doing
now is a registry search, since the error message indicates registry
corruption. Is this a good idea? If so, then what should I search for and are
there any areas that I should leave alone?
From: Bob I on 27 Apr 2010 16:26


Barry_M wrote:
>
> "Bob I" wrote:
>
>
>>
>>Barry_M wrote:
>>
>>
>>>"Etaoin Shrdlu" wrote:
>>>
>>>
>>>
>>>>On 4/18/2010 8:18 PM, Barry_M wrote:
>>>>
>>>>
>>>>>Windows XP Pro. SP3
>>>>>My mouse stopped working for no apparent reason. Device Manager -> PS/2
>>>>>Compatible Mouse Properties -> General [tab] -> Device Status says, "Windows
>>>>>cannot start this hardware device because its configuration information in
>>>>>the registry is incomplete or damaged. (Code 19)
>>>>>Click Troubleshoot to start the troubleshooter for this device."
>>>>>Troubleshooter says, "Uninstall and then reinstall your device." To do this
>>>>>I must right-click the device in Device Manager and then click Uninstall ->
>>>>>Confirm Device Removal -> OK. However, I cannot right-click anything without
>>>>>a functioning mouse (someone needs to rethink these instructions more
>>>>>clearly).
>>>>>Can someone please help me to complete the required process to uninstall and
>>>>>reinstall my mouse?
>>>>
>>>>You can navigate most windows (including Device Manager) using the
>>>>keyboard. In general, use the Tab key to move from item to item; use the
>>>>cursor (arrow) keys to move up and down; use the "+" key to expand a
>>>>category, and use the Enter key to open things--for example, when you're
>>>>located on your device in Device Manager, hit Enter and the dialog for
>>>>it will come up.
>>>>.
>>>>
>>>
>>>Thanks, Etaoin. I found a page on the microsoft sitecalled "Windows keyboard
>>>shortcuts overview", and I am getting used to navigating windows without a
>>>mouse, but it is still a slow and arduous proooocess, and there are still
>>>many things that apparently cannot be done.
>>
>>Very few, you will need to use "Mouse Keys" to access the Notification
>>area Icon.
>>
>>.
>>
>
> Thanks Bob; I have learned through the Internet that I can indeed gain
> access to the notification area by Windows + B. No doubt I could gradually
> learn to do many other things by keyboard if I spent enough time researching
> the topic, but this is really a side issue. My primary aim is to get my mouse
> working again. Thus far I have found that uninstalling the mouse and
> restarting takes me back to square one. The only thing I can think of doing
> now is a registry search, since the error message indicates registry
> corruption. Is this a good idea? If so, then what should I search for and are
> there any areas that I should leave alone?

The first question that comes to mind is do you have the correct driver
for the mouse? The "keyboard" sidetrack evolved in response to "how do
I...?" Now that you can in fact navigate via the keyboard, try removing
mouse and installing the correct drivers for it. You may "Scan for
hardware changes" by pressing the "context menu key" when the computer
name is selected in Device manager (at the top of the list).

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