IE 6 Keeps Closeing
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From: PA Bear [MS MVP] on 17 Mar 2010 14:36 I didn't suggest or recommend that you upgrade to IE8. In fact, upgrading in hopes of fixing an existing problem is seldom a wise idea. That being said... > ... I haven't updated anti virus or security suite since I > bought the computer. There's not a doubt in my mind that you're seeing the effects of a massive hijackware infection! Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Knucklehead wrote: > Okay, so I went to the windows update web site and downloaded IE8. Yahoo > still keeps closing. I haven't updated anti virus or security suite since > I > bought the computer. No other Norton or McAfee application has been > downloaded on the computer that I know of. What do I do now ? Desperate > in Stuttgart ! > > "PA Bear [MS MVP]" wrote: > >>> Can I upload a new version of IE ? >> >> Is Automatic Updates enabled and/or have you visited >> http://windowsupdate.microsoft.com lately? >> >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> >> Knucklehead wrote: >>> What is Yahoo Mail Classic ? Can I upload a new version of IE ? Is >>> there >>> a fee involved for uploading the newest IE ? >>> >>>> Does Yahoo Mail still support IE6? >>>> >>>> Do you see the same behavior using Yahoo Mail Classic? >>>> >>>> >>>> Knucklehead wrote: >>>>> I keep getting a notice that says "IE has encountered a problem and >>>>> needs >>>>> to >>>>> close. We are sorry for the inconvenience." It only happens when I >>>>> try >>>>> to >>>>> open my YAHOO e-mail account. I am using Version 6.0.2900.5512. >>>>> HELP >>>>> !! |