IE 8 and eBay issue
in [Windows XP]
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From: mmb on 8 Jun 2010 13:21 For the past week or so I've encountered an annoying problem when signing in to eBay. I type the email address and password which ordinarily gets me into eBay, however now it takes me to a screen that says I've signed out. There's an option to sign in again, and this time I can get in. I've contacted the eBay live help 3 times and have followed their instructions; i.e., 1) clear temp. files, cookies, etc. 2)use Firefox because it's "probably an IE problem" ??? 3) reboot computer (duh--as if I hadn't done that a number of times over the past week) 4) remove IE 8 and reinstall IE 7 "because it works better with eBay. Note, I haven't done this yet because IE 8 has worked just fine until recently. In addition, I've changed IE 8 to run without add-ons. Nothing works. It's not a huge problem as I can sign in the second time, but it's just annoying and I'm curious. I don't seem to have any other problems with IE 8 and can't help but think it's an eBay problem, but they obviously don't seem to think so. Any experience with this problem, and does anyone have any suggestions? Thanks very much for responses.
From: Unknown on 8 Jun 2010 13:57 Click on the small 'userID' underneath the password line and fill in the appropriate info. Do not use your e-mail address as an ID. Create an ID. "mmb" <mmb(a)discussions.microsoft.com> wrote in message news:586E5CF7-A51D-450F-B1C3-B27494214834(a)microsoft.com... > For the past week or so I've encountered an annoying problem when signing > in > to eBay. I type the email address and password which ordinarily gets me > into > eBay, however now it takes me to a screen that says I've signed out. > There's > an option to sign in again, and this time I can get in. I've contacted > the > eBay live help 3 times and have followed their instructions; i.e., 1) > clear > temp. files, cookies, etc. 2)use Firefox because it's "probably an IE > problem" ??? 3) reboot computer (duh--as if I hadn't done that a number of > times over the past week) 4) remove IE 8 and reinstall IE 7 "because it > works > better with eBay. Note, I haven't done this yet because IE 8 has worked > just > fine until recently. In addition, I've changed IE 8 to run without > add-ons. > Nothing works. It's not a huge problem as I can sign in the second time, > but > it's just annoying and I'm curious. I don't seem to have any other > problems > with IE 8 and can't help but think it's an eBay problem, but they > obviously > don't seem to think so. Any experience with this problem, and does anyone > have any suggestions? Thanks very much for responses.
From: mmb on 8 Jun 2010 14:53 I don't have a problem with the password and don't want to create a new user ID. I can sign in the second time--it's the first attempt that takes me to the sign out page. "Unknown" wrote: > Click on the small 'userID' underneath the password line and fill in the > appropriate info. Do not use > your e-mail address as an ID. Create an ID. > "mmb" <mmb(a)discussions.microsoft.com> wrote in message > news:586E5CF7-A51D-450F-B1C3-B27494214834(a)microsoft.com... > > For the past week or so I've encountered an annoying problem when signing > > in > > to eBay. I type the email address and password which ordinarily gets me > > into > > eBay, however now it takes me to a screen that says I've signed out. > > There's > > an option to sign in again, and this time I can get in. I've contacted > > the > > eBay live help 3 times and have followed their instructions; i.e., 1) > > clear > > temp. files, cookies, etc. 2)use Firefox because it's "probably an IE > > problem" ??? 3) reboot computer (duh--as if I hadn't done that a number of > > times over the past week) 4) remove IE 8 and reinstall IE 7 "because it > > works > > better with eBay. Note, I haven't done this yet because IE 8 has worked > > just > > fine until recently. In addition, I've changed IE 8 to run without > > add-ons. > > Nothing works. It's not a huge problem as I can sign in the second time, > > but > > it's just annoying and I'm curious. I don't seem to have any other > > problems > > with IE 8 and can't help but think it's an eBay problem, but they > > obviously > > don't seem to think so. Any experience with this problem, and does anyone > > have any suggestions? Thanks very much for responses. > > > . >
From: Nil on 8 Jun 2010 20:57 On 08 Jun 2010, =?Utf-8?B?bW1i?= <mmb(a)discussions.microsoft.com> wrote in microsoft.public.windowsxp.general: > For the past week or so I've encountered an annoying problem when > signing in to eBay. I type the email address and password which > ordinarily gets me into eBay, however now it takes me to a screen > that says I've signed out. There's an option to sign in again, > and this time I can get in. You should try Firefox or another browser if only to narrow the problem down to IE. Some things to try... - If you're going to a bookmarked page, don't. Go to the main eBay page and sign in there. They may have changed their architecture. - Delete all your IE browsing history, especially the Temp Internet Files, cookies, and passwords. - On the Internet Options Privacy tab, delete all the sites listed whose cookies are blocked. Maybe just setting the slider to "Accept All Cookies" will suffice. - On the Programs tab, behind the "Manage add-ons" button, disable most or all the add-ons. You can re-enable them after testing.
From: mmb on 9 Jun 2010 01:28
Nil, You've solved my problem. I had, indeed, used a bookmark to sign in. When I went to the main eBay page as you suggested I was able to sign in the first time. I don't know what is meant by changing the architecture, but obviously something changed. I deleted my old bookmark and saved the new one and sign-in works as it should now. I had previously tried all your other suggestions to no avail. The "fix" was so simple, and one I wouldn't have thought of. Wonder why eBay didn't know to suggest that. I also wonder why others haven't had the same problem. Thank you for solving my annoying problem. I hope others will also benefit from your expertise. Thank you! mmb "Nil" wrote: > On 08 Jun 2010, =?Utf-8?B?bW1i?= <mmb(a)discussions.microsoft.com> > wrote in microsoft.public.windowsxp.general: > > > For the past week or so I've encountered an annoying problem when > > signing in to eBay. I type the email address and password which > > ordinarily gets me into eBay, however now it takes me to a screen > > that says I've signed out. There's an option to sign in again, > > and this time I can get in. > > You should try Firefox or another browser if only to narrow the problem > down to IE. > > Some things to try... > > - If you're going to a bookmarked page, don't. Go to the main eBay page > and sign in there. They may have changed their architecture. > > - Delete all your IE browsing history, especially the Temp Internet > Files, cookies, and passwords. > > - On the Internet Options Privacy tab, delete all the sites listed > whose cookies are blocked. Maybe just setting the slider to "Accept All > Cookies" will suffice. > > - On the Programs tab, behind the "Manage add-ons" button, disable most > or all the add-ons. You can re-enable them after testing. > . > |