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From: Jeff Barnett on 11 May 2010 13:04
I apologize in advance for the length of this message but thought it
advisable to include all the relevant information.

We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTPS: Error 12057 connecting to www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.102
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.102



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry NOD32 protected [RSVP UDP Service Provider] -> RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Provider entry NOD32 protected [RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com:
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
error Could not make an HTTP connection.
error Could not make an HTTPS connection.



From: PA Bear [MS MVP] on 11 May 2010 15:03
[Crosspost to IE General]

Is this a sudden, new problem?

Is IE6, IE7, or IE8 installed on the computer-in-question?

Is the computer-in-question currently fully-patched at Windows Update?

Assuming KB980182 installed, did the problem start immediately after it was
installed?

Does the behavior persist when the computer-in-question is connected
directly to the modem?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jeff Barnett wrote:
> I apologize in advance for the length of this message but thought it
> advisable to include all the relevant information.
>
> We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
> The computers and a printer are connected to each other and the internet
> through a D-Link router. One computer is experiencing problems. First,
> I'll state what is working on that computer so the problem will be in
> context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
> we may/should conclude the computer is connected to the internet.
> However, IE will not connect. I have tried it from a limited account as
> well as an administrator account. I have also tried it in "safe mode"
> and with the MS firewall disabled without success. The failure is report
> by the following:
>
> ----------------------- Browser Message ------------------------------
>
> Internet Explorer cannot display the webpage
>
> Most likely causes:
> You are not connected to the Internet.
> The website is encountering problems.
> There might be a typing error in the address.
>
> What you can try:
> Diagnose Connection Problems
>
> More information
> --------------------------------------------------
>
>
> At this point I select "Diagnose Connection Problems" and eventually
> produce this summary (part of the log produce is reported at bottom of
> this email) paraphrased next - MS made it impossible to cut-and-paste
> the summary:
>
> ----------------------------- Diagnostic Summary
> ------------------------------
>
> Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
> firewall settings on this computer.
> Check the firewall settings for ports 80, 443, and 21.
> -----------------------------------------------------------------------
>
> Note, I turned off the firewall in one test with no success. As a last
> check, I tried to use Windows Update but the same browser message
> resulted. Note once again, only one computer is experiencing a problem
> and only with IE but with all accounts. I looked at the security
> settings for the internet domain and saw nothing unusual. I have
> tentatively concluded that something has damaged the IE software but not
> the underlying protocol stack (because Mozilla products and MS FTP work
> just fine). Any help diagnosing and fixing this problem would be most
> appreciated.
>
> The promised log from the connection diagnostic follows -- Jeff Barnett
>
> ------------------------- Diagnostic Log
> -------------------------------------------------------------
>
> Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> warn HTTPS: Error 12057 connecting to www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired info FTP (Passive): Successfully
> connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established error Could not make an HTTP connection.
> error Could not make an HTTPS connection.
> info Redirecting user to support call
>
>
>
> DNS Client Diagnostic
> DNS - Not a home user scenario
>
> info Using Web Proxy: yes
> No DNS servers
>
> DNS failure
>
>
>
>
> Gateway Diagnostic
> Gateway
>
> info The following proxy configuration is being used by IE: Automatically
> Detect Settings:Disabled Automatic Configuration Script: Proxy
> Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This computer
> has
> the following default gateway entry(ies): 192.168.0.1 info This computer
> has the following IP address(es): 192.168.0.102
> info The default gateway is in the same subnet as this computer
> info The default gateway entry is a valid unicast address
> info The default gateway address was resolved via ARP in 1 try(ies)
> info The default gateway was reached via ICMP Ping in 1 try(ies)
> info Skipped gateway connectivity check because of IE proxy configuration
>
>
>
> IP Layer Diagnostic
> Corrupted IP routing table
>
> info The default route is valid
> info The loopback route is valid
> info The local host route is valid
> info The local subnet route is valid
> Invalid ARP cache entries
>
> action The ARP cache has been flushed
>
>
>
> IP Configuration Diagnostic
> Invalid IP address
>
> info Valid IP address detected: 192.168.0.102
>
>
>
> Wireless Diagnostic
> Wireless - Service disabled
>
> Wireless - User SSID
>
> Wireless - First time setup
>
> Wireless - Radio off
>
> Wireless - Out of range
>
> Wireless - Hardware issue
>
> Wireless - Novice user
>
> Wireless - Ad-hoc network
>
> Wireless - Less preferred
>
> Wireless - 802.1x enabled
>
> Wireless - Configuration mismatch
>
> Wireless - Low SNR
>
>
>
>
> WinSock Diagnostic
> WinSock status
>
> info All base service provider entries are present in the Winsock catalog.
> info The Winsock Service provider chains are valid.
> info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] -> MSAFD
> Tcpip
> [TCP/IP] passed the loopback communication test. info Provider entry MSAFD
> Tcpip [UDP/IP] passed the loopback communication
> test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] -> MSAFD
> Tcpip
> [UDP/IP] passed the loopback communication test. info Provider entry RSVP
> UDP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP UDP Service
> Provider] -> RSVP UDP
> Service Provider passed the loopback communication test. info Provider
> entry RSVP TCP Service Provider passed the loopback
> communication test. info Provider entry NOD32 protected [RSVP TCP Service
> Provider] -> RSVP TCP
> Service Provider passed the loopback communication test. info Connectivity
> is valid for all Winsock service providers.
>
>
>
> Network Adapter Diagnostic
> Network location detection
>
> info Using home Internet connection
> Network adapter identification
>
> info Network connection: Name=Local Area Connection, Device=Intel(R)
> 82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
> Network connection: Name=1394 Connection, Device=1394 Net Adapter,
> MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
> Connection, Device=Internet
> Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE info
> Ethernet connection selected
> Network adapter status
>
> info Network connection status: Connected
>
>
>
> HTTP, HTTPS, FTP Diagnostic
> HTTP, HTTPS, FTP connectivity
>
> info FTP (Passive): Successfully connected to ftp.microsoft.com.
> warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with
> the server could not be established warn HTTP: Error 12029 connecting to
> www.hotmail.com: A connection with the
> server could not be established warn HTTPS: Error 12057 connecting to
> www.microsoft.com:
> warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
> certificate is invalid or has expired error Could not make an HTTP
> connection.
> error Could not make an HTTPS connection.

From: Jeff Barnett on 11 May 2010 16:32
PA Bear [MS MVP] wrote:
> Is this a sudden, new problem?
Yes, this is a new problem; only noticed this morning.
>
> Is IE6, IE7, or IE8 installed on the computer-in-question?
Of course. The IE version is 7.0.5730.11
>
> Is the computer-in-question currently fully-patched at Windows Update?
All of the "important" patches are there. Our computers are updated once
or twice a month using built-in MS update.
>
> Assuming KB980182 installed, did the problem start immediately after
> it was installed?
I looked for that KB number in C:\\windows\ and did not see it.
>
> Does the behavior persist when the computer-in-question is connected
> directly to the modem?
Can't easily try that experiment. But note that everything except IE is
okay. There are no special per-computer settings in the D-Link router.
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)? What third-party firewall (if any)?
I am not using Defender. The suite is NOD32 by ESET (all updated
definitions on the machine) with Windows Firewall turned on.
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought it)?
I built this computer a few years ago. If I remember correctly, NOD32
has been the only one on it. This is surely true for several years. I
understand that changing security packages is one good reason to
consider a rebuild.

Given these answers to you questions, do you have and hypotheses about
what might be happening.

TIA -- Jeff Barnett
--------------------- Start Original Message
---------------------------------------------------------------------------------------------
We are running XP Pro SP3 using Welcome Screen and Simple File Sharing.
The computers and a printer are connected to each other and the internet
through a D-Link router. One computer is experiencing problems. First,
I'll state what is working on that computer so the problem will be in
context: Firefox, Thunderbird, and FTP from a command prompt. Therefore,
we may/should conclude the computer is connected to the internet.
However, IE will not connect. I have tried it from a limited account as
well as an administrator account. I have also tried it in "safe mode"
and with the MS firewall disabled without success. The failure is report
by the following:

----------------------- Browser Message ------------------------------

Internet Explorer cannot display the webpage Most likely causes:
You are not connected to the Internet. The website is encountering
problems. There might be a typing error in the address.
What you can try: Diagnose Connection Problems
More information
--------------------------------------------------


At this point I select "Diagnose Connection Problems" and eventually
produce this summary (part of the log produce is reported at bottom of
this email) paraphrased next - MS made it impossible to cut-and-paste
the summary:

----------------------------- Diagnostic Summary
------------------------------

Windows cannot connect using HTTP, HTTPS, or FTP. Probably caused by
firewall settings on this computer.

Check the firewall settings for ports 80, 443, and 21.
-----------------------------------------------------------------------

Note, I turned off the firewall in one test with no success. As a last
check, I tried to use Windows Update but the same browser message
resulted. Note once again, only one computer is experiencing a problem
and only with IE but with all accounts. I looked at the security
settings for the internet domain and saw nothing unusual. I have
tentatively concluded that something has damaged the IE software but not
the underlying protocol stack (because Mozilla products and MS FTP work
just fine). Any help diagnosing and fixing this problem would be most
appreciated.

The promised log from the connection diagnostic follows -- Jeff Barnett

------------------------- Diagnostic Log
-------------------------------------------------------------

Last diagnostic run time: 05/11/10 09:58:50 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired info FTP (Passive): Successfully connected to
ftp.microsoft.com. warn HTTP: Error 12029 connecting to
www.microsoft.com: A connection with the server could not be
established warn HTTP: Error 12029 connecting to www.hotmail.com: A
connection with the server could not be established error Could not
make an HTTP connection. error Could not make an HTTPS connection. info
Redirecting user to support call


DNS Client Diagnostic DNS - Not a home user scenario
info Using Web Proxy: yes No DNS servers
DNS failure



Gateway Diagnostic Gateway
info The following proxy configuration is being used by IE:
Automatically Detect Settings:Disabled Automatic Configuration Script:
Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local> info This
computer has the following default gateway entry(ies): 192.168.0.1 info
This computer has the following IP address(es): 192.168.0.102 info The
default gateway is in the same subnet as this computer info The default
gateway entry is a valid unicast address info The default gateway
address was resolved via ARP in 1 try(ies) info The default gateway was
reached via ICMP Ping in 1 try(ies) info Skipped gateway connectivity
check because of IE proxy configuration


IP Layer Diagnostic Corrupted IP routing table
info The default route is valid info The loopback route is valid info
The local host route is valid info The local subnet route is valid
Invalid ARP cache entries
action The ARP cache has been flushed


IP Configuration Diagnostic Invalid IP address
info Valid IP address detected: 192.168.0.102


Wireless Diagnostic Wireless - Service disabled
Wireless - User SSID
Wireless - First time setup
Wireless - Radio off
Wireless - Out of range
Wireless - Hardware issue
Wireless - Novice user
Wireless - Ad-hoc network
Wireless - Less preferred
Wireless - 802.1x enabled
Wireless - Configuration mismatch
Wireless - Low SNR



WinSock Diagnostic WinSock status
info All base service provider entries are present in the Winsock
catalog. info The Winsock Service provider chains are valid. info
Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [TCP/IP]] ->
MSAFD Tcpip [TCP/IP] passed the loopback communication test. info
Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication
test. info Provider entry NOD32 protected [MSAFD Tcpip [UDP/IP]] ->
MSAFD Tcpip [UDP/IP] passed the loopback communication test. info
Provider entry RSVP UDP Service Provider passed the loopback
communication test. info Provider entry NOD32 protected [RSVP UDP
Service Provider] -> RSVP UDP Service Provider passed the loopback
communication test. info Provider entry RSVP TCP Service Provider passed
the loopback communication test. info Provider entry NOD32 protected
[RSVP TCP Service Provider] -> RSVP TCP Service Provider passed the
loopback communication test. info Connectivity is valid for all Winsock
service providers.


Network Adapter Diagnostic Network location detection
info Using home Internet connection Network adapter identification
info Network connection: Name=Local Area Connection, Device=Intel(R)
82566DC Gigabit Network Connection, MediaType=LAN, SubMediaType=LAN info
Network connection: Name=1394 Connection, Device=1394 Net Adapter,
MediaType=LAN, SubMediaType=1394 info Network connection: Name=Internet
Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST
LAN, SubMediaType=NONE info Ethernet connection selected Network adapter
status
info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic HTTP, HTTPS, FTP connectivity
info FTP (Passive): Successfully connected to ftp.microsoft.com. warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the
server could not be established warn HTTP: Error 12029 connecting to
www.hotmail.com: A connection with the server could not be established
warn HTTPS: Error 12057 connecting to www.microsoft.com: warn HTTPS:
Error 12037 connecting to www.passport.net: The date in the certificate
is invalid or has expired error Could not make an HTTP connection.
error Could not make an HTTPS connection.

From: Bernd on 11 May 2010 18:34


-------- Original-Nachricht --------

>
>
> Gateway Diagnostic Gateway
> info The following proxy configuration is being used by IE:
> Automatically Detect Settings:Disabled Automatic Configuration Script:
> Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>

What's irritating are your proxy settings I cited above.

You didn't mention explicitely that you use a proxy.

If it's unwanted to use a proxy then go to IE's Tools > Internet Options
> Connections tab, click the LAN Settings button & make sure nothing is
checked there.

Bernd
From: Jeff Barnett on 11 May 2010 19:01
Bernd wrote:
>
>
> -------- Original-Nachricht --------
>
>>
>>
>> Gateway Diagnostic Gateway
>> info The following proxy configuration is being used by IE:
>> Automatically Detect Settings:Disabled Automatic Configuration
>> Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>
>
> What's irritating are your proxy settings I cited above.
>
> You didn't mention explicitely that you use a proxy.
>
> If it's unwanted to use a proxy then go to IE's Tools > Internet
> Options > Connections tab, click the LAN Settings button & make sure
> nothing is checked there.
>
> Bernd
Thanks, you wired it in one! I have no idea how the proxy box got set.
Since we hardly ever use IE, this is quite surprising. I don't think
anyone has touched the internet options in over a year. In any event,
killing the proxy flag fixed the problem.
--
Jeff Barnett
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