IE crashes when downloading .pdf files
in [Internet Explorer 6]
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From: Chris on 21 Jun 2007 15:38 Having a strange problem here, hopefully someone will have a suggestion: Two of my users are trying to access a local government web page and browse some licensing documents that are in .pdf format. When either of them click a link to open one of the files, IE crashes. However, the person in the office next door can open the same file without a problem. The only difference between the two users with the problem and the one without is in the IE version information. The user with the working IE lists the version as 6.0.2900.2180.xpsp_sp2.qfe.070227-2254 The users with the non-working IE both show 6.0.2900.2180.xpsp_sp2.qfe.070227-2300 Don't know what's going on, but it seems to have something to do with the different versions of IE. Thanks in advance for any help.
From: Don Varnau on 23 Jun 2007 08:29 Hi, Maybe someone else will jump in. Until then... The 2 machines have had different updates/patches/hotfixes installed. I don't know what the difference is between 2254 and 2300. Two steps I would try... 1. Uninstall / reinstall Adobe Reader. 2. From Adobe Reader> Edit> Preferences> Internet> uncheck "Display PDF in browser." Other possibilities: http://windowsxp.mvps.org/ie/pdf.htm Hope this helps, Don [MS MVP- IE] "Chris" <Chris(a)discussions.microsoft.com> wrote in message news:76C117F3-C77B-4B38-8E6C-AA2096A54D0C(a)microsoft.com... > Having a strange problem here, hopefully someone will have a suggestion: > > Two of my users are trying to access a local government web page and browse > some licensing documents that are in .pdf format. When either of them click > a link to open one of the files, IE crashes. > > However, the person in the office next door can open the same file without a > problem. The only difference between the two users with the problem and the > one without is in the IE version information. > > The user with the working IE lists the version as > 6.0.2900.2180.xpsp_sp2.qfe.070227-2254 > > The users with the non-working IE both show > 6.0.2900.2180.xpsp_sp2.qfe.070227-2300 > > Don't know what's going on, but it seems to have something to do with the > different versions of IE. Thanks in advance for any help.
From: Chris on 29 Jun 2007 15:06
Thanks for the feedback, Don. Sorry for the delay, but I couldn't get back onsite until today. I'm not sure it's Adobe, because this doesn't happen on every .pdf link, just some. I'll check out the link you sent. Anyone have any other ideas? "Don Varnau" wrote: > Hi, > Maybe someone else will jump in. Until then... > The 2 machines have had different updates/patches/hotfixes installed. I > don't know what the difference is between 2254 and 2300. > Two steps I would try... > 1. Uninstall / reinstall Adobe Reader. > 2. From Adobe Reader> Edit> Preferences> Internet> uncheck "Display PDF in > browser." > > Other possibilities: > http://windowsxp.mvps.org/ie/pdf.htm > > Hope this helps, > Don > [MS MVP- IE] > > "Chris" <Chris(a)discussions.microsoft.com> wrote in message > news:76C117F3-C77B-4B38-8E6C-AA2096A54D0C(a)microsoft.com... > > Having a strange problem here, hopefully someone will have a suggestion: > > > > Two of my users are trying to access a local government web page and > browse > > some licensing documents that are in .pdf format. When either of them > click > > a link to open one of the files, IE crashes. > > > > However, the person in the office next door can open the same file without > a > > problem. The only difference between the two users with the problem and > the > > one without is in the IE version information. > > > > The user with the working IE lists the version as > > 6.0.2900.2180.xpsp_sp2.qfe.070227-2254 > > > > The users with the non-working IE both show > > 6.0.2900.2180.xpsp_sp2.qfe.070227-2300 > > > > Don't know what's going on, but it seems to have something to do with the > > different versions of IE. Thanks in advance for any help. > > |