IE6 Issues after cleaning out malware
in [Windows XP]
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From: PA Bear [MS MVP] on 9 Jul 2010 09:35 > ...this happened to the same computer a few months back, and > after clearing out the trojan IE was doing the same thing it is now... > ...I ended up formatting the hard > drive and reinstalling Windows... What anti-virus application or security suite was installed before you did the clean install and was your subscription current? What anti-virus application or security suite is installed now and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it (and which would have been reinstalled, but invalid, when you reinstalled Windows)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 CapCity wrote: > PC is running XP Pro, SP3. For a few reasons, it has to run XP so > upgrading > to Windows 7 is not an option right now. > > It recently got hit with that fake Windows Security Alert trojan, where > every time you go to open IE you get all these warnings instead fo the > requested page, and every time you go to launch a Malware or Anti-Virus > scan > it blocks the executable. > > I got that cleaned out fairly easily, but Internet Explorer (version 6, > SP3) > won't load any pages. It always gives a "server not found/DNS error." If I > go to the command line and ping a site, say www.google.com, it works fine. > Only have problems when I try to use the browser. Outlook downloads email > with no problem. > > I read somewhere about an IE with no plug-ins in the start menu (system > tools) but I do not have that. I tried disabling all the add-ins manually > in > IE but get the same error. The security level is medium. > > The thing is, this happened to the same computer a few months back, and > after clearing out the trojan IE was doing the same thing it is now. I > tried > some things then, but no luck. I even tried reinstalling IE, and then > updating IE to a newer version with no luck. I ended up formatting the > hard > drive and reinstalling Windows since the computer was overdue for that, > running slow because of glut and all. I do not want to do that again, so > I'm > hoping to just find out what is wrong with IE. > > Any thoughts? Thanks in advance.
From: CapCity on 9 Jul 2010 10:00 "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:e2MiFz2HLHA.3560(a)TK2MSFTNGP05.phx.gbl... >> ...this happened to the same computer a few months back, and >> after clearing out the trojan IE was doing the same thing it is now... >> ...I ended up formatting the hard >> drive and reinstalling Windows... > > What anti-virus application or security suite was installed before you did > the clean install and was your subscription current? This time it was AVG and Ad-Aware. The previous time it was Trend and Ad-Aware. All subscriptions current. > > What anti-virus application or security suite is installed now and is your > subscription current? What anti-spyware applications (other than > Defender)? What third-party firewall (if any)? AVG and Ad-Aware. The instructions I found for removign this mess had me use Dr. Web as it has a random name for the executable which the trojan can not detect and block. It worked, allowing Ad-Aware to run the scan and finish the job. All current. Firewall is the one that came with Windows. > > Did a Norton or McAfee free-trial come preinstalled on the computer when > you bought it (and which would have been reinstalled, but invalid, when > you reinstalled Windows)? No. And the reinstall did not put one there. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > CapCity wrote: >> PC is running XP Pro, SP3. For a few reasons, it has to run XP so >> upgrading >> to Windows 7 is not an option right now. >> >> It recently got hit with that fake Windows Security Alert trojan, where >> every time you go to open IE you get all these warnings instead fo the >> requested page, and every time you go to launch a Malware or Anti-Virus >> scan >> it blocks the executable. >> >> I got that cleaned out fairly easily, but Internet Explorer (version 6, >> SP3) >> won't load any pages. It always gives a "server not found/DNS error." If >> I >> go to the command line and ping a site, say www.google.com, it works >> fine. >> Only have problems when I try to use the browser. Outlook downloads email >> with no problem. >> >> I read somewhere about an IE with no plug-ins in the start menu (system >> tools) but I do not have that. I tried disabling all the add-ins manually >> in >> IE but get the same error. The security level is medium. >> >> The thing is, this happened to the same computer a few months back, and >> after clearing out the trojan IE was doing the same thing it is now. I >> tried >> some things then, but no luck. I even tried reinstalling IE, and then >> updating IE to a newer version with no luck. I ended up formatting the >> hard >> drive and reinstalling Windows since the computer was overdue for that, >> running slow because of glut and all. I do not want to do that again, so >> I'm >> hoping to just find out what is wrong with IE. >> >> Any thoughts? Thanks in advance. >
From: PA Bear [MS MVP] on 9 Jul 2010 10:50 How can I configure my Internet Explorer browser settings after I have removed malicious software from my computer?: http://support.microsoft.com/kb/895339 If still no joy, you've got another hijackware infection on your hands. See... Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do another clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx TIP: Next time, install the more reliable Microsoft Security Essentials instead of AVG Free: http://www.microsoft.com/security_essentials/default.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Risks & Benefits of P2P file sharing http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx If you need additional assistance, please begin a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/threads -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 CapCity wrote: >>> ...this happened to the same computer a few months back, and >>> after clearing out the trojan IE was doing the same thing it is now... >>> ...I ended up formatting the hard >>> drive and reinstalling Windows... >> >> What anti-virus application or security suite was installed before you >> did >> the clean install and was your subscription current? > > This time it was AVG and Ad-Aware. The previous time it was Trend and > Ad-Aware. All subscriptions current. > >> What anti-virus application or security suite is installed now and is >> your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? > > AVG and Ad-Aware. The instructions I found for removign this mess had me > use > Dr. Web as it has a random name for the executable which the trojan can > not > detect and block. It worked, allowing Ad-Aware to run the scan and finish > the job. All current. > > Firewall is the one that came with Windows. > >> Did a Norton or McAfee free-trial come preinstalled on the computer when >> you bought it (and which would have been reinstalled, but invalid, when >> you reinstalled Windows)? > > No. And the reinstall did not put one there. > >> CapCity wrote: >>> PC is running XP Pro, SP3. For a few reasons, it has to run XP so >>> upgrading >>> to Windows 7 is not an option right now. >>> >>> It recently got hit with that fake Windows Security Alert trojan, where >>> every time you go to open IE you get all these warnings instead fo the >>> requested page, and every time you go to launch a Malware or Anti-Virus >>> scan >>> it blocks the executable. >>> >>> I got that cleaned out fairly easily, but Internet Explorer (version 6, >>> SP3) >>> won't load any pages. It always gives a "server not found/DNS error." If >>> I >>> go to the command line and ping a site, say www.google.com, it works >>> fine. >>> Only have problems when I try to use the browser. Outlook downloads >>> with no problem. >>> >>> I read somewhere about an IE with no plug-ins in the start menu (system >>> tools) but I do not have that. I tried disabling all the add-ins >>> manually >>> in >>> IE but get the same error. The security level is medium. >>> >>> The thing is, this happened to the same computer a few months back, and >>> after clearing out the trojan IE was doing the same thing it is now. I >>> tried >>> some things then, but no luck. I even tried reinstalling IE, and then >>> updating IE to a newer version with no luck. I ended up formatting the >>> hard >>> drive and reinstalling Windows since the computer was overdue for that, >>> running slow because of glut and all. I do not want to do that again, so >>> I'm >>> hoping to just find out what is wrong with IE. >>> >>> Any thoughts? Thanks in advance.
From: pjp on 9 Jul 2010 14:20 So is MS Security Essentials a replacement for AVG, Avast etc.? I stopped using AVG because it seemed such a hog every new version. Avast seems less so but still annoying at times, e.g. mouse is ignored when opening IE for a moment etc. How is it "related" to MS Defender? "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:eag3Ud3HLHA.5680(a)TK2MSFTNGP05.phx.gbl... > How can I configure my Internet Explorer browser settings after I have > removed malicious software from my computer?: > http://support.microsoft.com/kb/895339 > > If still no joy, you've got another hijackware infection on your hands. > See... > > Cleaning a Compromised System > http://technet.microsoft.com/en-us/library/cc700813.aspx > > Back-up any personal data (none of which should be considered 100% > trustworthy at this point) then format the HDD & do another clean install > of Windows. Please note that a Repair Install (AKA in-place upgrade) will > NOT fix this! > > HOW TO do a clean install of WinXP: See > http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in > http://support.microsoft.com/kb/978307 > > After the clean install, you will have the equivalent of a "new computer" > so take care of everything on the following page before otherwise > connecting the machine to the internet or a local network (i.e., other > computers) and before using a flash drive or SDCard that isn't brand-new > or hasn't been freshly formatted: > > 4 steps to help protect your new computer before you go online > http://www.microsoft.com/security/pypc.aspx > > TIP: Next time, install the more reliable Microsoft Security Essentials > instead of AVG Free: > http://www.microsoft.com/security_essentials/default.aspx > > Other helpful references include: > > HOW TO get a computer running WinXP Gold (no Service Packs) fully patched > (after a clean install) > http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c > > HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a > clean install) > http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b > > Tip: After getting the computer fully-patched, download/install KB971029 > manually: http://support.microsoft.com/kb/971029 > > NB: Any Norton or McAfee free-trial that came preinstalled on the computer > when you bought it will be reinstalled (but invalid) when Windows is > reinstalled. You MUST uninstall the free-trial AND download/run the > appropriate removal tool BEFORE installing any updates, Windows Service > Packs or IE upgrades AND BEFORE installing your new anti-virus application > (which will require WinXP SP3 to be installed). > > Norton Removal Tool > > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > McAfee Consumer Products Removal Tool > > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > > Also see: > > Risks & Benefits of P2P file sharing > http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx > http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx > > Steps To Help Prevent Spyware > http://www.microsoft.com/security/spyware/prevent.aspx > > Steps to Help Prevent Computer Worms > http://www.microsoft.com/security/worms/prevent.aspx > > Avoid Rogue Security Software! > http://www.microsoft.com/security/antivirus/rogue.aspx > > If you need additional assistance, please begin a new thread in this > forum: http://social.answers.microsoft.com/Forums/en-US/xprepair/threads > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > CapCity wrote: >>>> ...this happened to the same computer a few months back, and >>>> after clearing out the trojan IE was doing the same thing it is now... >>>> ...I ended up formatting the hard >>>> drive and reinstalling Windows... >>> >>> What anti-virus application or security suite was installed before you >>> did >>> the clean install and was your subscription current? >> >> This time it was AVG and Ad-Aware. The previous time it was Trend and >> Ad-Aware. All subscriptions current. >> >>> What anti-virus application or security suite is installed now and is >>> your >>> subscription current? What anti-spyware applications (other than >>> Defender)? What third-party firewall (if any)? >> >> AVG and Ad-Aware. The instructions I found for removign this mess had me >> use >> Dr. Web as it has a random name for the executable which the trojan can >> not >> detect and block. It worked, allowing Ad-Aware to run the scan and finish >> the job. All current. >> >> Firewall is the one that came with Windows. >> >>> Did a Norton or McAfee free-trial come preinstalled on the computer when >>> you bought it (and which would have been reinstalled, but invalid, when >>> you reinstalled Windows)? >> >> No. And the reinstall did not put one there. >> >>> CapCity wrote: >>>> PC is running XP Pro, SP3. For a few reasons, it has to run XP so >>>> upgrading >>>> to Windows 7 is not an option right now. >>>> >>>> It recently got hit with that fake Windows Security Alert trojan, where >>>> every time you go to open IE you get all these warnings instead fo the >>>> requested page, and every time you go to launch a Malware or Anti-Virus >>>> scan >>>> it blocks the executable. >>>> >>>> I got that cleaned out fairly easily, but Internet Explorer (version 6, >>>> SP3) >>>> won't load any pages. It always gives a "server not found/DNS error." >>>> If >>>> I >>>> go to the command line and ping a site, say www.google.com, it works >>>> fine. >>>> Only have problems when I try to use the browser. Outlook downloads >>>> with no problem. >>>> >>>> I read somewhere about an IE with no plug-ins in the start menu (system >>>> tools) but I do not have that. I tried disabling all the add-ins >>>> manually >>>> in >>>> IE but get the same error. The security level is medium. >>>> >>>> The thing is, this happened to the same computer a few months back, and >>>> after clearing out the trojan IE was doing the same thing it is now. I >>>> tried >>>> some things then, but no luck. I even tried reinstalling IE, and then >>>> updating IE to a newer version with no luck. I ended up formatting the >>>> hard >>>> drive and reinstalling Windows since the computer was overdue for that, >>>> running slow because of glut and all. I do not want to do that again, >>>> so >>>> I'm >>>> hoping to just find out what is wrong with IE. >>>> >>>> Any thoughts? Thanks in advance. >
From: PA Bear [MS MVP] on 9 Jul 2010 16:34 MSE's anti-spyware component is based on Defender "technologies." See http://social.answers.microsoft.com/Forums/en-US/msestart/thread/5309cb8d-02e1-40e8-974f-0dcedb9ab9fd pjp wrote: > So is MS Security Essentials a replacement for AVG, Avast etc.? I stopped > using AVG because it seemed such a hog every new version. Avast seems less > so but still annoying at times, e.g. mouse is ignored when opening IE for > a > moment etc. > > How is it "related" to MS Defender? <SNIP HIJACKED THREAD> >> TIP: Next time, install the more reliable Microsoft Security Essentials >> instead of AVG Free: >> http://www.microsoft.com/security_essentials/default.aspx
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